[Resolved] Eureka Forbes — water purifier type dr. aquaguard magna (nxt) ro+uv

Pradgora

from Kolkata, West Bengal

Address:	Mumbai City, Maharashtra
Website:	www.eurekaforbes.com

Customer id [protected].
Invoice no.[protected] dt. 19/08/2017
Against the online order for the specific type, delivery was made for ro only.
Payment of rs. 15, 890/ — was made while ordering.
Product taken back by eureka forbes on intimation, by their courier speed
Express vide docket no. 60549897 dt 26/08/2017.
Ecommercereports of eureka forbes confirmed by mail dt. 12/09/2017 that
Refund initiated & will be paid soon.
No refund made till date

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Oct 30, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Eureka Forbes Customer Care's response Dear Customer,

I've informed my team in Howrah to look into to this. They'll check the refund status & get back to you with an update at the earliest. Request your patience in the meantime.

Regards,
Anita

Verified Support

Sep 27, 2017

Eureka Forbes Customer Care's response Dear Customer,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Anita

Oct 06, 2017

Updated by Pradgora No refund till date though there is a mail from [protected]@eurekaforbes.com on 27th Sep'17 that Refund is initiated and will be send shortly.

In spite of repeatedly requesting their customer care for the necessary action is almost 6weeks since they have taken back the material but refund not met.

Oct 11, 2017

Updated by Pradgora Refund not yet made though there is a mail again on 8 Oct. that the same will be done shortly. It can now be
assumed that Eureka Forbes have no intention to return the money unless forced.