Eureka Forbes — Water purifier/complaint pending since may 18

Address:

Mumbai City, Maharashtra, 400080

Customer id : [protected]
Request no : [protected]
Date : may 18, 2016

Status : still pending

Dear sir,

We have a acuaguard nova water purifier and have a maintenance/service contract with eureka forbes. The machine has not been working since may and hence lodged a complaint as per detail above. We live in mulund (West) and the service provider is akhand enterprises. First of all the response to attend the problem was late. When the technician visited, he was unable to rectify the problem.In fact the technician went on tell us that the person who used to repair this machine has joined some other company. This guy gave his number and was asking my wife to call that person. We then escalated the issue with the area manager of eureka forbes. The contact was mr. Pravin of eureka forbes located in bhandup. We explained the whole problem again.Instead of visiting us, they ask us to explain the problem over phone. Despite explaining it to them in detail, the complaint is not attended to.Instead of resolving the issue, this man stopped taking our calls. We again got in touch with customer care and they gave us another no. Of mr. Santosh saying that he was a regional manager. He promised of action but after a week, he too stopped responding to our calls. I once again got in touch with the consumer care call centre, they have again gave me some other no. Of mr. Manoj mishra, who they say is the regional manager. No one is taking responsibility and no one seems to be responding. I have written numerous emails, tweeted & called but it is of no use. It has been a month now and still the problem persists with no solution in sight. We are forced to drink tap water despite having a water purifier at home. Even my son fell ill during this period. My wife keeps waiting for someone from eureka forbes to come & attend the machine. But she just keeps waiting on a daily basis. Even today i have lodged a complaint to the customer care. Again they have asked me to wait till monday. This is the routine they have been following.

We are under stress following it up with your company repeatedly without any solution.

Please help