Eureka Forbes — Water purifier/Not providing proper service within time and also not complying with their AMC promises-matter reg.

My customer id and register mobile no. with the company is [protected] and [protected] respectively. I have register a service request vide request no. [protected] on 08/05/2021. Next day two technicians one of them is named as Mehdi Husain(M. No. [protected]) came for service and replaced all the filters of the purifier under AMC given by them(Details of payment is as under; Payment Reference No.388884 dtd. 09.05.21 of Rs.9850/- vide transaction id[protected]. But the technician has left out a wire outside of the filter. I have registered a complain for the same on 10.05.21 on customer care no but till date no one has visited for the same. During this period I have also register4-5 time escalation request for the same. On 20/0/21 when the machine has stop to function, I have registered one another complain on website of the company and mailed my concerns to Deepa.[protected]@eurekaforbes.co.in. But till date no one has visited to repair the same. Further one more concern, the company has massaged a link to download the AMC documents but the format is not supported by the apps commonly used in PC or Mobile. I have registered these service request through my register mobile no or one another no. i.e. [protected]. As shown by the company's app after repeated complains since last 13-14days(from first complaint date), yet the status of the complain is open. Within this period I have received two calls from their technicians(as said by them) but no one has attended the same.