[Resolved] Eureka Forbes — Water purifiers - sensa and gold nova

Karthikcci

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560023
Website:	www.eurekaforbes.com

I hold 2 water purifiers Sensa and Gold Nova with valid AMCs. In the last 7-8 months there has been repeat complaints that needs a lot of follow up(several calls and complaint numbers). It gets addressed when we move through the escalation channels upto India Head Mr. Benson. Even now the latest complaint has not been addressed from last 13+ days and is still in-progress. We have been made to run from pillar to post. Previous complaint numbers: 82370654, 82160290, 82241994, 84320082 and many more. The current one is 84684790. I have tried all realistic paths of closure with them but we get dragged into the same problem every 3 months with expensive products and AMCs. I am raising a complaint here after several calls, mails and complaint registrations. Please help resolve

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Aug 6, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Karthik,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Karthik,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team