[Resolved] Eureka Forbes — Wet & dry vacuum cleaner

thomas01

from Coimbatore, Tamil Nadu

Address:

641108

The spring in the hose adapter of my wet & dry vaccum cleaner broke around one year back. I approached the service centres & franchises for the same. At first they all tried to sell me the entire hose for rs.1000 to rs.1500 but i came to know that the hose adapter is available for rs.200 to rs.250. So i insisted only for that. They all said they did not have the hose adapter in stock right now, we will order for you and let you know when it comes. For months i have been calling them and asking for the hose adapater but they kept fooling me by saying it will come within the next one month, please wait for some more time, and the usual "we at eureka forbes are committed to serving our customers" blah blah blah. They are interested only to sell their products and never to service or repair or replace the products or parts unless they are very costly items so that they can make a fat profit on them. So do not buy any eureka forbes products because after sales service is zero.

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Jul 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Jun 08, 2017

Updated by thomas01 i also hold a amc contract receipt no.[protected] dt[protected] valid from[protected] to[protected] that one of your service franchise tricked me into taking by claiming that the motor of my vaccum cleaner is faulty. he claims to have replaced my motor but refused to get me a hose adapter and insisted that i buy the full hose from him . so the vaccum cleaner is lying useless for the past one year. add to that the loss in making the phone calls to him asking him for the hose adapter. really shameful

Verified Support

Jun 09, 2017

Eureka Forbes Customer Care's response Dear Thomas,

Please share your contact details/customer ID and I will have my team connect with you soon.

Regards,
Anita

Jun 10, 2017

Updated by thomas01 my contact details are as follows :
v a thomas
5/480-a-3
namitha gardens
thadagam road
kanuvai
coimbatore
641108
customer id : [protected] in the name of my wife sofy thomas

Verified Support

Jun 14, 2017

Eureka Forbes Customer Care's response Dear Thomas,

I have shared your concern with my team at Coimbatore. They will connect with you soon to fix the issue in your product.

Regards,
Anita

Verified Support

Jul 28, 2017

Eureka Forbes Customer Care's response Dear Thomas,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

Aug 10, 2017

Updated by thomas01 MADAM PLEASE BE INFORMED THAT THEY CLAIM TO HAVE RESOLVED THE ISSUE BY GIVING ME A STANDBY HOSE ADAPTER I.E. A USED BUT WORKING HOSE ADAPTER SCROUNGED FROM SOMEWHERE
IT IS NOT A NEW OR FRESH PIECE
THIS WOULD NOT BE THE MEANING OF THE PHRASE " ISSUE RESOLVED" AS I UNDERSTAND IT