[Resolved]  Eureka Forbes — Worst Customer Service & Irresponsible attitude

Address:Chennai, Tamil Nadu
Website:www.eurekaforbes.com

Complaint ID: 83533773 Mine is AquaGuard RO+UV. 2 days water inlet is totally stopped. So I called customer care around 8.45 AM in the morning. I mentioned particularly that it is emergency since there is not even single glass of water to drink and send the technician ASAP. I called CC again around 5.30 in the evening until then I did not receive any call/feedback from them. Then called them again at 7.45 and got CC manager Mr. Narayanan ([protected]) number from them. Called him and asked abt the status and he gave an irresponsible answer that it is 8 o clock and no techinicians available and I shld have called earlier. While talking he had cut the call abruptly. Then called CC again and got country head Mr. Saravanan ([protected]) number. He also told the same and finally the reply was that they could arrange the technician next day morning only. We are suffering without water for past 2 days and the response is like this. Until we buy the product they are behind us. Once we have bought it, we have to beg them for service issues. Poor performance, irresponsible attitude from customer care representatives and technicians.
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Aug 8, 2021
Complaint marked as Resolved 
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Hi Viswanath,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
Hi Viswanath,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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