[Resolved]  Eureka Forbes — Worst experience continues...

Address:Mumbai City, Maharashtra, 670301
Website:www.eurekaforbes.com

It's been 2 years since I bought RO water purifier from Eureka Forbes and my worst experience continues... Each time I had to escalate all my issues to Mr. Marzin (CEO) to get some response from them. To avoid any more issues as per their service person's request I had gone for an AMC and as part of it they were supposed to provide 4 services in a year. To my surprise there were not a single service provided until I conacted them continuously. That too it was provided just few days before the AMC was about to expire. After that service my unit is not working and I have been contacting them for the service. They are supposed to provide 3 more service but now they charge for each service. Eureka Forbes become one of most money looting company in India no doubt on it. It seems like they have changed their company moto "Get Money Forget Us"... very very poor service. Look at the number of complaints all over social media and other websites. They never learn from it. They found that there is noone to question or to take action against them. I'm sure there won't be a single customer who is 100% happy with these money looting company. Very sad to say it's better you all be out if this business. #Gokhlani #Marzin #neveragaineurekaforbes
Was this information helpful?
No (0)
Yes (0)
Oct 28, 2019
Complaint marked as Resolved 
First of all my apologies for the delayed response as I wasn’t used this forum for quiet long time. They haven’t done anything to resolve my issue. I have already discarded their product in waste and bought another brand which is working good so far. EF never keep any of it’s customer satisfied. They are after customers money. After sale support is the most pathetic that I have ever seen.
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 21, 2017
Eureka Forbes Customer Care's response
Dear Raghav,

My team will sure get in touch with you to take a detailed feedback about this. Please share your contact number/customer ID as it will help them connect with you.

Regards,
Priya
Verified Support
May 26, 2017
Eureka Forbes Customer Care's response
Dear Raghav,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Verified Support
May 28, 2017
Eureka Forbes Customer Care's response
Dear Raghav,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7769
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information