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[Resolved]  Eureka Forbes — Worst experience with eureka forbes

Address:110053

Dear All,

I am extremely dissatisfied with the quality of service and your representative misbehavior on call and number I have called [protected].

I have purchased 2 machines o[censored]V Magna water purifier on 26th Jan 2016 and second on 19th Feb 2016 with same sales person and also I have purchased 2 years AMC with him.This AMC is still in effect.Aquaguard filter/candle is suppose to changed in Jan or Feb 2017.But it was not changed.

I called up the EUREKA FORBES and launched a complaint. Next Day, service man came to see the problem and he said, there is no AMC on my name.I was really surprised.How is it possible.

Being a consumer who paid for the service in advance, I am totally frustrated and mentally upset.kindly cancel my AMC and refund my money.

Please treat this as a complaint from my side and do the needful immediately, or else I am going to consumer court and take necessary action against Eureka forbes to take their water filter and put huge penalty as I wasted my more than 2 weeks.

I am extremely dissatisfied with the quality of service and hope that you take some stringent action against them ASAP.
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May 4, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2017
Eureka Forbes Customer Care's response Dear Hemant,

Request you to share your registered contact number/customer ID and I'll surely have my team to address your concern as soon as possible.

Regards,
Anita
Verified Support
Mar 22, 2017
Eureka Forbes Customer Care's response Dear Hemant,

I'm still awaiting your details. Kindly share the same as this will help me to resolve your issue at the earliest.

Regards,
Anita
Verified Support
Mar 27, 2017
Eureka Forbes Customer Care's response Dear Hemant,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Anita
Complaint comments 
2 Comments

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Comments

Hello aquaguard,
i need to know the procedure of service you are providing by you. no tablets or liquids are not being use at the service time . kindil provide the necessary information

with regards

Reply
Eureka Forbes Customer Care's response, Mar 21, 2017
Verified Support
Dear Srinivas,

Let me help you with this. Kindly share your registered contact no./customer ID and I'll have my team get in touch with you for further assistance.

Regards,
Anita
Eureka Forbes Customer Care's response, Mar 23, 2017
Verified Support
Dear Srinivas,

I'm still awaiting your details. Kindly share the same as this will help me to resolve your issue at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, Mar 27, 2017
Verified Support
Dear Srinivas,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Anita
Our Aqugaurd water Filter showing filter life & service signal..its leak from everywhere I.e when we start replanting water then its leak.

Request immediate service for the Same as having children in our family.

Pl treat this is as urgent request from us.

Thanks,

Mrs.Shubhangi Paygude.
Reply
Eureka Forbes Customer Care's response, Mar 21, 2017
Verified Support
Dear Shubhangi,

I understand your concern. Please send in your registered contact no./customer ID as it will help me get in touch with you.

Regards,
Piyush
Eureka Forbes Customer Care's response, Mar 23, 2017
Verified Support
Dear Shubhangi,

I'm still awaiting your details. Kindly share the same as this will help me to resolve your issue at the earliest.

Regards,
Piyush
Eureka Forbes Customer Care's response, Mar 27, 2017
Verified Support
Dear Shubhangi,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush

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