Eureka Forbes — Worst possible customer care

Address:

Gurgaon, Haryana

I purchased an Aquaguard Geneus water purifier, an expensive product, hoping peace of mind. Within a week of purchase, it stopped working (absolutely dead). I logged a service request and was told that they are putting it on high priority ( as I had no drinking water at home) and will be addressed during the day. for next couple of days I made dozens of calls and each time I was told it will be handled within some hours. I was given the number of a technician which was not reachable. Now, after 72 hours, no body has yet contacted me. Even though they have a SLA of 48 hours. The complaint number that they gave me, is not valid if I try to escalate the request on the website (says complaint number invalid)... Complaint number given to me was 83350803 Thankfully the problem was only with my local electricity box and my local electrician could fix it today morning. But after three days of purchasing water from the market.