[Resolved]  Eureka Forbes — Worst quality product & disgusting customer service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

It has just been less than 3 months since I bought the product(Aquaguard Magna RO UV) and I have raised around 5-6 complaints regarding the product. Starting from the complaint of quality and taste of water provided by the RO, I have reached to the state at which from past 4 days RO is not taking in & giving out any water. From the past 4 days I am buying water from the market as everyday I am being told that field engineer will be visiting today.
One of the most important person in this incident is Mr Kishan Saha whom I called and he said that I am logging a complaint for you and you will receive the assistance asap. What happened?
After two days, I myself had to call customer care and log a complaint. Even after logging I havnt received any assistance till now and the engineer(Mr Ajay, [protected]) assigned to me has switched off his mobile phone.
The most disgusting thing around this incident is that Mr Kishan Saha(Branch head, as per my info) hardly cares about his customers, as I have called him million times but he is still not taking my call.
This is the type of brand value such a big firm is selling out to its customers, that it is not even assisting its customers to get water to drink.
Shame...
All I want is that either the firm replaces my RO with a new one or refund my money back.
The complaint nos are:
1. [protected]
2. [protected]