[Resolved]  Eureka Forbes — worst service and customer care by eureka forbes - don't purchase any product

Address:

Chennai, Tamil Nadu, 600091

The customer care department is very much worse than any other. The service persons don’t respond even after repeated calls, even after 20 days, they didn’t respond. This is the third time i am facing for last two-three months for my water purifies which is just 3 months olf. And the customer care people gives false promises, and well written repeated sentences. Even, ms deepa, from customer care also responds through auto reply (As we get the same reply with same sentences everytime, which means without reading the complaint just giving the automated reply).
The escalation page is another false thing in their website, to make the customers fool. Everytime to log a escalation, it asks for the ticket no. Of the registered complaint, and when it was entered, it says, ticket doesn’t exist, even thourh it is new. So you cannot escalate any of your complaint, just listening to the nonsense talk by the customer care people only. And no email ids are available for the escalation persons.
Overall, i recommend, everybody not to got for eureka forbes at all, as it is one and only the worst company having no servicing. Their, service center in chennai is completely nonsense, having untrained professional, without having any knowledge of opening the systems also.in front of you they will call to their service center and asks how to open. That is the kind of service team they have.
So be careful with the eureka forbes.

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