[Resolved]  Eureka Forbes — Worst service from eureka forbes

Address:	500002
Website:	www.eurekaforbes.com

I purchased Dr Aquaguard Magna HD RO UV water purifier in October 2015 and is still under warranty. The machine was working fine for 7 months and then the trouble started. I first complained about problem with my machine on June 11, 2016(Saturday). The technician came and did something on June 13, 2016(Monday) and it was working for a day. After 2 days the machine stopped working and we again complaint to the call center and they raised a ticket. The same technician came on 16 June 2016 (Thursday) and said that the sensors have stopped working and needed to be replaced. Since he was not carrying the part he said he would come next week. Next week the technician did not come and I again called the call center and they sent another person on 24th June 2016 (Friday) after repeated calls. The other technician too said the sensors are not working and is currently in shortage and he will bring it on Monday. On June 27, 2016 the technician came and replaced the part and it was working fine. But to our utter shock after 2 hours the machine again stopped working. I called the technician to come and check again to which he responded that he will come in 2 hours. Today is 29 June 2016 and we have still not heard anything from him. Have called the Eureka Forbes call center multiple times in these 2 days and still have the same response "Sorry for the Inconvenience, we will do our best to resolve the issue". This is heights of testing patience of customer. I have spent about 18k to install the machine and still I am not able to use it. The saddest part is none of the technician answers the call even if we call from other numbers. Completely pissed of with Eureka Forbes service. There technicians are not competent as they have employed fools. Please dont purchase any product of Eureka Forbes.