Eureka Forbes — Worst Service -Order Cancelled -Advance amount refund request -no response from Eureka Forbes -

Address:

Chennai, Tamil Nadu

From, K.S.Omkumar Hig 4/31, T.N.H.B Colony, Kolathur, Chennai-600099. ( [protected]). To, The Eureka Forbes, Respected Sir, I am staying in the above said address for 25 years. I am bringing to your notice that one of your Eureka Forbes Customer Sales Specialist Thiru. Kincy Mathew approached me on 14/6/2015 morning for the sale of Aqua Guard Magna(RO+UV) model and he assured us that if we book that model on that day itself, Eureka Company will provide us free life time service warranty. For booking the above said Aquaguard magna (RO+UV) model, he asked us to pay Rs.1500/- and I too paid the amount and got the receipt from him (Receipt No.073856). Thereafter receiving the amount he told us that he need to check the water TDS before bringing the Aquaguard magna unit for fixing, and he went out and brought the TDS meter on the same day evening to check the borewell water TDS, after checking the borewell water tds level, he told us that the Aquaguard model which we booked won’t support for the TDS level more than 2000mg/lt. since our borewell water tds level was 2100mg/lt, in spite of that, if we fix the aquaguard magna(RO+UV) model then the Membrane life will be short and it gets blocked before attaining 6000/- litre of water purification. Hence he told us that, in Eureka forbes there is another model that suit our input water TDS level and it support higher end of 2500mg/lt. He went to bring the suitable Aqua guard model that supports our water input TDS, and assured to produce its specification before that, but he didn’t come to us for more than 2 weeks and when I called him to his mobile no. [protected], it was switched off for several times and reply for him was, there was no specification pamphlet of high TDS end supportable aquaguard model with him right now and assured to bring it as earlier as possible. After then he came back on 8/7/2015, straight away with the Aqua Guard Product and told me that, this was the model which he told us of supporting high TDS water input. The Aqua guard Enhance Ro model model which he brought contains high TDS membrane and it cost of Rs.16490/-.The Aqua guard Enhance RO model which he brought was Rs.13, 990/- price in the Eureka forbes website and I made enquiry to Eureka Forbes Customer number and the same was the reply from them. They said that Aquaguard Enhance (Ro+UV) model is that will cost of Rs.17990/- and the model which he brought to me was Aqua guard Enhance Ro is for Rs.13, 990/- as mentioned in the website. In this case I asked him for Rs.14000/- or else to take the unit back and to return me the advance of Rs.1500/- which I paid him in advance for the Booking. He took the unit back along with the Cancellation request letter of mine and promised to return my money back in 2 days but no proper response from him and also from your side (Eureka Forbes). Therefore I request you to take necessary action in returning my advance amount of Rs.1500/- paid by me. Failing which I will be constrain to file a consumer complaint against you in the respective District for a . Thanking you, Yours faithfully, Date: Palce: Chennai (K.S.Omkumar)