Eureka Forbes — Wrong commitment given by marketing representative

Address:

Thane, Maharashtra

We have purchased Water purifier classic model from Eureka Forbes. The marketing representative who came at our place had committed us that two services are free of cost during 1st year. We will get a call from company itself for scheduling a date for free servicing. The first service will be after six months which includes the cleaning of the water purifier and the second service includes cleaning of the water purifier and change of the filter part. We had received a call from company for servicing after six months which was done at that time. But now, we havn't received a call from company for scheduling second service. Now, when i called Eureka Forbes helpline number, the are saying that the warranty period of the product has expired and it will be a chargeable service and company won't change the filter with free of cost. I logged a complain with company- 44B7774351 and found the bad response from service representative. I suppose, company has cheated us by providing wrong commitement through their marketing representative and need to take some strong action against such cheat. I will definitely take action against this wrong commitment.