[Resolved] Eureka Forbes — xpert ro wp model asx0rsc24 - customer id: [protected]

J.B.Ramarao Rama Rao

from Bengaluru, Karnataka

Address:

#858, 9th Cross, 3rd Main, Hoysalanagar, Ramamurty Nagar, Bangalore, Karnataka, 560016

Your service executive insisted for renewal of amc for replacing the 3 filters of my ro water purifier though under valid amc. After payment of 2 yrs renewal amount also, he has not replaced all 3 filters. He promised to come and rectify but never turned up since 7th nov 2019. More than 90% of water is discharged/wasted and filter water is not enough for use. This is a criminal breach.

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Dec 30, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Eureka Forbes Customer Care's response Dear Ramarao,

My team in Bengaluru has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same.

Regards,
Priya

Verified Support

Nov 28, 2019

Eureka Forbes Customer Care's response Dear Ramarao,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya

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Comments

P.Rohini

from Mumbai, Maharashtra

Water won't come properly. And it suddenly get stopped. Water will come very slowly and suddenly water stops comming and again water starts comming
There is a jam in the pipe or something. We are not understanding the problem pls come to repair as fast as possible, last month only we changed the candles in it

Eureka Forbes Customer Care's response, Nov 27, 2019

Verified Support

Dear Rohini,

Please share your registered contact number and customer ID here. My service team will get back to you at the earliest for further help.

Regards,
Shiraz

Eureka Forbes Customer Care's response, Nov 28, 2019

Verified Support

Dear Rohini,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Shiraz

Eureka Forbes Customer Care's response, Nov 29, 2019

Verified Support

Dear Rohini,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Shiraz