[Resolved] Eurekaforbes — product delivered without bill and offer gift and not provide proper service

Bhupendra Vyas

from Kuchera, Rajasthan

Address:	Kota, Rajasthan, 324005
Website:	www.Eurekaforbes.com

Dear all, i have purchased a aquagaurd classic + model on dated 8 june 2018 by your sales executive mr mohd mujahid at kota rajasthan branch.
During deal he offer me machine with wrist watch offer, i am agree with deal and i paid amount 10200 by cash to mr mujahid and other sales staff but till date i not received invoice of machine and gift also, even machine have technically mistake, it can't able to provide filter water, in rainy season i am facing many problem, i have complaint to mr mujahid and his supervisor mr vijay gerg but no satisfactory answer given by them, i have visit your branch office on last saturday then he said i provide invoice and offer gift and replace this machine, on last sunday he checked machine at my home and said to me that monday he will provide invoice, offer gift and new machine but till date no any response by your sales team, my family need filter water because i have two children but machine not work properly, if i not get any positive response i will complaint in consumer court of your organisation, i requested please refund my money from your sales team, because now i am not interested in your product due to unsatisfactory service and fraud by sales team.
Please provide response as soon as possible
Bhupendra vyas
Kota rajasthan
[protected]

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Aug 24, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Eureka Forbes Customer Care's response Dear Bhupendra,

I completely understand your concern. Your details along with your concern have been shared with my team in Kota. They will get in touch with you at the earliest. Request your patience meanwhile.

Regards,
Priya

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Comments

Trans tencho

from Mysore, Karnataka

This is very bad product, services are very bad and they send represent they also want always money but not giving any good service, If you call Bangalore Local manger Sunil, he also not listen and there behavior also very bad, Please don't take AMC service and don't purchase this product.

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Let me know what details you want

Eureka Forbes Customer Care's response, Jul 24, 2018

Verified Support

Dear Customer,

I will require your registered contact number/customer ID to assist you further with this. Please share the same here, so that I can escalate your concern to my team.

Regards,
Priya

Eureka Forbes Customer Care's response, Jul 25, 2018

Verified Support

Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Jul 30, 2018

Verified Support

Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya

Nishad Deshmukh

from Gadhinglaj, Maharashtra

This is with regards to Installation request raised against contact no-[protected]

Request is raised in last week and although its almost a week/ regular followups there is no resposne. No one is assigned for this.
Everytime when we call customer care, they said that this will be done today. Eureka Forbes should understand the customer pain.

Eureka Forbes Customer Care's response, Jul 24, 2018

Verified Support

Dear Nishad,

Your Installation request has been shared with my team at CBD Belapur. They will surely attend the same at the earliest. Request your patience in the meantime.

Regards,
Anita

Eureka Forbes Customer Care's response, Jul 24, 2018

Verified Support

Dear Nishad,

As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future.

Regards,
Anita