Excell Broadband — Service

We are using Excell net service since a year.
They came to home and said we need to change IP address details for better service few months back. Since then we are facing a lot internet issues and they never respond to any calls. They only come any end of the month for payment saying we will rectify and provide good service for 10days and again they start troubling with internet. They never respond nor resolve issues. This has to be taken very care since everyone is working from home due to covid 19. All are dependent on internet for their livelyhood. But this type of service given to customers is intolerable. I am specifying the Excell net Siddipet Office. The staff is so unprofessional and incapable of solving customer issues but take payments and if payment is not done they cut down internet immediately.

I am hoping that consumer forum will take care of this and try to resolve such issues to avoid impact on customer job's who are completely dependent on Internet