Excitel Complaints & Reviews

I have been trying to reach the customer service for the past three days regarding broadband service not working. I was told yesterday by a local partner that my connection has been discontinued. I have never defaulted in bills and was never given notification from the provider. I have been trying to reach the company but both the numbers on the website (https://www.excitel.com/contact-us/) are wrong - one is not in service and the other toll free one connects to some medical service like in the US since the prompt is to dial 911. They are not responding to emails or the tickets raised on the portal.
Local partner is also not responding. I don't know how else to contact them and get this resolved.

I am using excitel internet connection from past 1 year with the registered number [protected] and i am not happy with the services. i am frequently facing the LOS issue. i used to complaint for this and your team promised everytime to get it resolved in 24 hours which never happened. Technician never visits or he visits after two/three of my complaint.

I am doing work from home and due to this issue i have to visit to my friends place to get my work done everytime or recharge my phone net which is very costly.

From past three days i am facing LOS issue again and your customer care team provided me only one day extra to compensate which is really not acceptable. one day compensation is not enough as 3 day internet disconnection cost me around INR 700 which is equivalent of one month charge of the service.

I am really upset with the services and the one day componsation given by your team is very absurd.it would be better if i will switch to other services because in anyways i am spending much money by recharging my phone net.

Hi,
I have taken a WIFI connection for Excitel and used it for some time. Because of the service issue by the local provider I have canceled my connection & returned the modem in Feb 2021 to the provider when I have asked him to refund the security, he told me to wait for another 2 months as security will be returned by the company. After 2-3 months when I have chased them for the refund they continously denied for the refund. Now it's almost 9 months I am cahsing for the refund but thay are denying it by saying that they are still waiting for the refund from the company.
I have the slip with me for the refund from SUNNY BROAD BAND but they are not refunding the amount.

I am very disappointed with your provider & the services provided by excitel.

My connection was with the name of Amit Chawla, contact number- [protected], Address- B 11, 2nd Floor, Mahatma Gandhi Road, Adarsh Nagar, Delhi 110033

I have very bad experience with the Excitel Fiber Net in Hydeabad.

After my inquiry they called continuously for payment. I have paid 6, 500 for paid connection 6+3 months, 100 MBPS connection. In that 2, 000 for device deposit. After being paid they took 3 days to make the installation. That too they fixed second-hand router that is getting overheated under the device.
And the Internet is dammed slow.. even not loading images on normal websites. Now they are not picking my calls and avoiding me.

After connection termination and returning back the device, deposit amount is not refunded. Even after following up multiple time with customer care, they were just gave assurance to return but it's being 3 months. They did not refund.

Excitel Broadband Fraud company be *ALERT* ⚠️⚠️
Pandemic time for everyone in the past year. At the time when people are facing the most trouble but this time
Excitel Broadband
Broadband Company - is cheating people up to 10000/- in the name of the connection, please pay attention and be alert.

https://lnkd.in/dx2jPvjc
Excitel Escalation team Not responding.. 🤬🤬
Team : Using abuse language..

#Excitel #broadband #india #covid19impact Excitel Broadband #gurgaon #delhincr

Hello Sir/Madam

I have requested to terminate my connection and give back refund amount of security deposit.
I have raised sevaral tickets about security amount refund, excitel employees has collected the router on 21st Oct'21 after one month I have raised the issue for non received the security amount. Excitel team has reverted that the security amount has refunded on 21st Nov'21 but I've not received the amount in my bank account.

I have called to customer care and raised the issue, then CCE demanded bank account statement. I have uploaded the bank statement against ticket no. 7424590 and taken follow ups many time they always said your issue is under process and it will be resolved today or tomorrow.

Tickets closure time already exceeded but issue yet not resolve. Kindly look in to this and arrange to resolve the same else I'll raise the greviance against the same. Thank you.

Here I am attaching the screenshot of ticket no which I have raised

Hello Sir/Madam

I have requested to terminate my connection and give back refund amount of security deposit.
I have raised sevaral tickets since July 2021, then they have terminated my connection and sent a courier person (From Delhivery) to collect the device.

I have handed over the device and they have updated the same on courier agency (delhivery) website (AWB No. is [protected])
later on...

Hi, this complaint is against Excitel Broadband Service Pvt LTD. I requested for a Broadband connection from Excitel on 9th November 2021 and also made full payment for the device and plan(200gbps). Then they didn't complete the installation for an week so I requested them to terminate the connection and refund my money. After that they took around 15 days to process and finally on 25th November 2021 they raised the ticket for refund and gave me 1 week time to complete the process but now today is 7th December 2021 and they are not responding to the ticket. I called them multiple times and I have the recording also with their executive. Every time they say "give us 2 more days and we will resolve this" but I got no solution.

It's been more than 9months now. I have submitted my device to them and not received any information regarding the refund. I am calling them since then. In the month of November they said they will give me the refund in a week but again when I called them they are telling me the case is not closed for device collection. Again they are escalating my refund case. I do have the recordings of the customer care who told me that I will receive my refund.

Hi, my name is ratan with excited I'd ratan_v91bv my internet is not coming from past 2days...i have send them multiple complaints via their app, their email helpdesk...every possible thing. They just have only one response it will be solved within 4 hours and then nothing happens...you complain again and then same response. I am working from home and suffering extremely. I have spend nearly 300 rs extra over mobile data to manage work from home. And they are so dishonest that you raise a request and they close it on their own saying the issue is solved...without even doing anything. Very disheartened and disappointed. How can a company like this is running is beyond my imagination.

I recharged my Excitel broadband on 22nd Nov 2021 and my service has not been resumed yet.
Nor anyone from Excitel has contacted me regarding this issue despite several calls and email complaint.
I asked for refund today and this has been denied by Excitel.
I work in a private company (work from home) and missing on my deliverables which is causing a job risk for me.

Please help.

I had registered for a broadband connection on November 14. Till date installation has not been done. The ASP says the local wiring has been damaged due to diwali firecrackers. This guy was begging me to buy a connection but when it came to installation, this guy has been ignorant. My username is [protected]. Third class service. The customer care support does not know anything and only give false promises. I want a full refund of the entire amount paid on registration.

I am regular customer of excitel but from last week i dont get internet service. I made complaint not responding. because of this my kids can not do online classes & my office work disturbed. I am paid user. i made complaint but resolved. Pl lodge a complaint against excitel. I need internet service. & extension also. of my loss.
user Abhay Shanware

I have been taken a new connection from Excitel in Aug'21 for next six months, due to some reason I have to shift from current location to near by location within 700 meter. Since 20 days I have been struggling for my connection for trasnfer but Excitel is not bothering also. I have highlighted my request to Mr. Vivek Raina CEO of the Excitel on LinkedIn but he also seems unprofessional in current world. I have seen my experience that if...

I want my refund as soon possible there was new connection taken by me but it was not installed and after that company gived me another connection and the paymnt i done for that connection was not refunded by them and from last month they are making fool the executives are making fool to the people that you have to use that network also which was not installed is this the thing these companies are doing

@excitel_rocks
#7278807 and #7252469 is not been worked upon. I have connection termination request from 30th October and Excitel is not at all working on it. They have not refunded my money yet. CUstomer service team do not give any update. I want to complain about RAVI TOKAS IN EXCITEL.
@jagograhakjago

@TRAI

I purchased broadband plan from Excitel. I am facing the issue of nonworking connection since last 20 days.

I have complained approximately 15-20 times but no satisfactory solution provided except the sugar coated pill.

It is really frustrating that I had loss of my business due to these pathetic after sales services with false promises.

Nobody is even taking the reponsibilty to take the corrective action.

I would love these people to learn a lession for same.

Company Website : https://www.excitel.com/

My details:

Mob: [protected]
Name: Lokesh

From last 30 days i have registeted the complaint but no one taking care of that. Just agent are making note and disconnecting the call. No proper sevice to escalate and I paid for 6 months but I am not getting any resolution

I want to raise a complaint regarding one of the worst service provider name Excitel . They are mentally torturing us as they are not providing good service at all. We have raised arround 18 complaints till now since we have taken the connection but there is no improvement. They have worst customer service executive and worst technician those even don't know how to fix the issue. There agents are disconnecting our call on our face and they are even not transferring my call to the senior authority of them. Once I got connected one of the manager his name was Jamal Hussain he fixed my connection but for only 2 days after that it back to the same. They are just taking money and giving worst service to their cx they are mentally harassing us and torturing with their continuous disconnection. We have done multiple calls to them and requested for the fixing up the connection but they are like they don't care they listen reeboot and again back to the same it stops working. In this current situation everyone is working from home we are loosing our money just because of this service provider. I want to request to cancel their licence of internet service as they are fooling their cx and nothing else. I have attached the screenshot of tickets for reference.Please do the needful.