Excitel Complaints & Reviews

I purchased broadband plan from Excitel. I am facing the issue of nonworking connection since last 20 days.

I have complained approximately 15-20 times but no satisfactory solution provided except the sugar coated pill.

It is really frustrating that I had loss of my business due to these pathetic after sales services with false promises.

Nobody is even taking the reponsibilty to take the corrective...

From last 30 days i have registeted the complaint but no one taking care of that. Just agent are making note and disconnecting the call. No proper sevice to escalate and I paid for 6 months but I am not getting any resolution...

I want to raise a complaint regarding one of the worst service provider name Excitel . They are mentally torturing us as they are not providing good service at all. We have raised arround 18 complaints till now since we have taken the connection but there is no improvement. They have worst customer service executive and worst technician those even don't know how to fix the issue. There agents are disconnecting our call on our face and they...

I am using excitel services since 5 months but In every 2-3 days my wifi stop working for almost 8-10 hrs with LOS red light on.
The customer service is so slow they tell us to wait for 24 hrs but do nothing about the situation to stop this problem permanently. The only reply they give us is that this will not happen again but it still happens everytime....

I have raised ticket to terminate my connection and refund back my security deposit amount several times but no action has been from company side...

To whomsoever it may concern,

My name is Usman Habib and I have connection with the registered mobile number [protected] in DLF phase III, gurgaon. It's been one month only it started giving trouble. I've been having issue with my connection since last 3 days of frequent disconnection, slow speed, high ping. I've been waiting since 3 days to get it resolved but nothing happened so far, so I decided to call today. I called more...

Hi,

I am Garima customer of Excitel Broadband. I have opted for Excitel fibre on 13 sep'21 since its the plan of 100 MBPS of INR 824.82 which is INR 174 more from my existing plan.

I was facing challenges since 13 Sep'21 I am writing to them to discontinue my services then also they just raise the ticket and status shown as Resolved.

Since Saturday I have left with no router and today I need...

Excitel internet services are really bad... dont take excitel connection... the internet does not work and their technicians fool you. waste of money and time....

Hi,
This is in reference to the ticket number 6503320. I had purchased Excitel ONU fibre plan on 11 July 2021. I paid 2000 as security deposit and 942 as per the price plan. The connection did not work even for a single day, therefore I opted for disconnection on 9th August. After 38 days, my device got collected on 16th September. Today, my ticket is pending for 50 days but my refund is still not issued. All the efforts of writing...

Excitel Broadband is the worst Internet Service Provider in Delhi. Loss of Internet is loss of business for people in this new era of Work From Home. Excitel does not care about its customer at all. Excitel have no internet in South Delhi for more than 2 days and still there is no ETA for Internet Service Restore.
On top of that, when a customer reaches the customer support that they also have no idea about the ETA.

Pathetic...

Dear Sir,
I got the Xtille Broadbrand connection installed in Febuary 2021 with 2000/- refundable. And in May-2021 I disconnected the connection of Excital. Even after processing Excital's refund, the payment is still not received. I call to excital channel partner then they speak for excital customer care And I call Excital customer care then they speak to channel partner.

Been fooling for four months. kindly consider...

I requested for an infra change to excitel fibre after numerous messages you guys spam my inbox with and conversation with local excitel technicians. I raised ticket number 6349584 on 22/7/2021 with an ETA of 14 days as per their app and 30 days as per their customer service rep. For almost 40 days there is not a single update. When I call the customer rep again after waiting for 10 or so days post deadline, and a little bit of irate chat...

Too Frequent disconnections.
Many are done intentionally and then you will recieve upgrade to excitel fibre sms just then.

While contacting customer care, the support disconnects the call.

They come, just fix wire for few minutes and say if after two days it gets disconnected then please contact.
And just after two days the internet gets disconnected.

The care does nothing except...

They are the worst in their service. Half of time their internet doesn't work. Local provider is more ###. He doesn't pick up the call at all. My child classes are suffering but they are not bothered.

Their team member are saying do whatever you want but your money cant refund.

Disgusting and useless people and shameless team.

Dont pay please ... don't invest your hardcore money to these...

I have booked a connection via calling Excitel Customer Care. The executive generated the new lead for a connection. Then I recieved a message from Excitel, in which there was a link where I have to update the GPS location and address details for the connection availablity. As connection avaible was approved immidiately. But immidiately I recieved one more message regarding uploading the documents for KYC. Then I downloaded the app and upload...

I am a consumer of your wifi connection situated in karawal nagar, panchal vihar, Delhi 110094. Before fiber connection I was using the normal wifi plans it was a disaster that time and after getting your fiber connection as told by the provider and since the starting i had my whole wifi wires has changed and i faced packet loss every time and now it has been 4 days total since the wifi’s not available only at our area, as told by the provider...

I've been an excitel consumer for quite a while and used to tell my friends
to buy excitel broadband if they were in need for an internet connection.
After shifting houses, I bought excitel fiber and that was when the
problems started occurring. The services would stay down for 20 hours a
day twice a week and whenever I complained on their customer helpline
the only thing they used to tell me was "the services...

Dear Sir/Ma'm,

This is to bring to your kind notice that I had raised an issue on 25th August 2021 for connectivity issue ticket number 929178, we found that issue was not yet resolved for the past 22days.

Therefore, I request you to initiate my refund of the amount I paid in advance. It’s been 3 weeks and I believe there’s no communication happened for this refund. Please arrange the refund on priority...

I am writing this msg to inform You that Excitel customer response is very pathetic and worst .
I am trying to get my refund from past one month and raised ticket. Excitel neither pickup the device from my home nor gave my refund. I made call multiple times to customer care, they assure me to pickup device and refund as soon as possible

I kindly request you take action as soon as possible.

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Am Bhanu V, I paid security deposit 200/- and 100mbps 12months connection 5645.12/- on 29.08.21. Till now i.e(12.09.21) installation pending and response from local partner is zero. My mobile no: [protected].
User Id: [protected]....