Excitel Complaints & Reviews

No stable internet connectivity from last month. Raised 6 tickets in that time no service personnel came to visit. Company closes tickets and updates status as 'issue resolved' without doing anything.
Please refund me 4 months advance and disconnect my services, I do not have time to stop my work every day and make complaints, which no acts on....

Excitel sales engineer Mr. Akash confirm that 4 antenna router will be supplied and installed at my home during booking of connection but they delivered 2 antenna router having range is not good. I am sending emails and reminder to Excitel sales engineer for 4 anteena router but he is not responding now. Very poor services and response from excitel sales engineer....

I booked excitel fibre connection but they forwarded to wrong parter and then cancelled. I have been requesting for refund of security deposit, sent several reminders but they are not replying. I have not received the refund for my payment which I made on 6th July 2021 against router security deposit.
Please confirm the refund status immediately because you promised to return within one week.

It has been more than 10...

I have raised the complaint regarding the server issue. They asked for 48 hours of resolution time. But no resolution till time .
I have call senior staff but not good response only giving time . customer care promise me Ur service start in 20 min, 1hr, 30 min, 4 HR same thing repeat again and again plz wait some time.
If is it Ur service u can't stand in market for long time.
I facing issue from installation to till...

Very poor service from initial connection, not connectivity for last five days. Every time call centre employee will advise wait for 24 hrs. This is a trap to loot consumers. Pl don’t go for Excitel if they offer free connection....

My internet connection's single is coming very less, due to which the four antenna router was installed, then the signal used to come full but not now please change I have asked my operator many times to change the router but he does not the change

ID : Details.2505
Name : Farman Saeed...

I hav booked new connection with ur staff Mr imran. At the time of booking he give me some commitments but at the time of activation in didn't field and behaving very rude and told me jo sakta hai kar le jakar this type of staff you are having at ground level as a new customer I am complaining with Mr imran I request you you not to recruit such type of employees in your organisation they spoil your image he told me karle jo karna hai like...

I am facing internet issue problem from past 2 months, raised complaint also but no logical solution given by them. In this pandemic time, when we are working from home, internet speed is utmost important . I am taking plan of 300mbps but getting only 60-70 mbps of speed . They just said we have raised local ticket / ground ticket but no solution provided . I am totally frustrated from their services and hence decided to remove this connection...

This company will not stand for much longer. They try to suck out money from you when you are the most vulnerable even after you have their most expensive annual plans.

They have a tendency to change their words at any point of time....

I have raised the complaint regarding the server issue. They asked for 48 hours of resolution time. But the service is delayed and still, there are no updates from Excitel about the issue.
Ticket Number: 6143597...

Excitel home Broadband internet connection along with security deposit for device 750/- rupees refundable to be collect back against the same device return since the termination connection, due to their networking speed issue.

but nobody collecting or refunding amount and just put pending ticket for nothing just delaying

kindly take action and refund the amount immediately against acc no. [protected]...

Guys, don't use #Excitel broadband since they won't return your security deposit "Rs. 2000"; mine was stuck for over 9 months.
I also filed a complaint with the Consumer Government Helpline, but still didn't received my money back....

No internet connectivity at all, facing a lot of issues with excitel, have paid for 6 months and its not at all working from the last 2 days, whenever I need help the customer care team never helped me and was unable to resolve my query

Worst service ever, I need to take offs from my office due to this pathetic service....

More than 30 days paid for a new connection, 2894/ I only get messages on the chat with the customer care " How can we make you smile today""
You have to contact tecnical team, contact this number, we sre from sales team. There are many affected......

I have terminated my Exitel connection since April month and intimated the company about the same amd my router was also picked up amd agent informed amount will be credited in 3 business days. however, in spite of my several requests and calls they have not processed my refund and it's been more than a month now.
Username : 2i.shailesh...

It's been 1 month I'm using excitel broadband and from the day first I'm facing speed and connectivity issue, called customer support several times but no resolution yet. And the vendor near me is not a good person I called him after raising complaint to customer support but work not done on time. I'm working from home and due to this issue my salary deduct for every week. Please do something.
Mob:[protected]
Excitel Id# [protected]@11...

*I had raised a ticket on 21st april(#5573644) after 1-2 weeks of facing frequent disconnection since then the issue is not resolved. Since two months I am suffering due to the frequent disconnection of internet which impacted the work of all family members.

*For weeks they closed the ticket without even resolving the issue.

* On September starting I did not renew the service and escalated the issue after...

Team,

This is in regards to service being provided by you guys on registered no. [protected]
I am facing this issue from long and agents do not transfer the call to supervisor
Right now I am not getting service from last 15 hours and there is no resolution for this

Local technician says we do not have electricity and that's the reason your service is hampered

The last call, lady stated...

How can my complaint be closed without my confirmation. This is not the first time, it has been repeated many times. I think my complaint is about 2-3 months old, so you stopped. You know that the customer will open the new ticket again and the old ticket is closed in the system, so that you will not be accountable to the people.
We got a call from your engineer Mr. Kamran 3 days ago, he said that I or our other engineer would come...

Hi Sir,

I am sorry to say that, your service team and your call center both incompetent to provide customer services, I am suffering for my Internate connection discunnection issue feom last 3 to 4 days, multiple i book the complaint and discuss with your local guys but they not listel at all,

I want ro remove my connection on Immediate basis, please suggest the procedure....