Excitel Complaints & Reviews

Too Frequent disconnections.
Many are done intentionally and then you will recieve upgrade to excitel fibre sms just then.

While contacting customer care, the support disconnects the call.

They come, just fix wire for few minutes and say if after two days it gets disconnected then please contact.
And just after two days the internet gets disconnected.

The care does nothing except creating tickets.

The team comes for help after 5 hours.
I have created almost 10 tickets in last one month!

And then they call again for upgrading to excitel fibre.

They are the worst in their service. Half of time their internet doesn't work. Local provider is more ###. He doesn't pick up the call at all. My child classes are suffering but they are not bothered.

Their team member are saying do whatever you want but your money cant refund.

Disgusting and useless people and shameless team.

Dont pay please ... don't invest your hardcore money to these ###

I am a consumer of your wifi connection situated in karawal nagar, panchal vihar, Delhi 110094. Before fiber connection I was using the normal wifi plans it was a disaster that time and after getting your fiber connection as told by the provider and since the starting i had my whole wifi wires has changed and i faced packet loss every time and now it has been 4 days total since the wifi’s not available only at our area, as told by the provider it was to be fixed within 5 by the eveng on 19.09.2021 and it is not fixed until now 8 P.M 22.09.2021 and also calling they donot pick the call an when they do is after many calls and then they it will be fixed before 6 P.M and still I have not been able to use my wifi as it has not been fixed .
Kindly proceed my complaint to the concerned authority and fix my issue immediately.
Regards
Ritikesh

I've been an excitel consumer for quite a while and used to tell my friends
to buy excitel broadband if they were in need for an internet connection.
After shifting houses, I bought excitel fiber and that was when the
problems started occurring. The services would stay down for 20 hours a
day twice a week and whenever I complained on their customer helpline
the only thing they used to tell me was "the services for the entire area
are down and our 'ground team' is working on the issue." After a while |
faced complete disconnection which lasted for a week and the guy told
me something was wrong with my router and a technical expert would
come in a day or two to fix it but nobody came even after 5 days. After
being infuriated due to service denial from Excitel I called the man who
setup the connection for my new house who at the time was working with
Excitel and the guy told me that the company had stopped serving my
area without even telling me and that company was doing the same with
many people in my locality. He helped me by calling them and asking for a
refund and the company agreed to give me the refund of the router
security fees I paid and for the residual internet plan (which was a surprise
considering their services). The guy who came here to collect my router
told me that I'd get a refund in 5-7 days and now it has been 20-25 days since
my connection was terminated and the guys at excitel just tell me to wait
for a while and call some other day. After reading similar complaints about
not getting a refund I thought I'd post a complaint as well.
The incompetence of Excitel is so pitiful considering how famous it is for its services. I don't know how this website works but after seeing how some of the other people got the refund after complaining here I hope to get mine as well.

Dear Sir/Ma'm,

This is to bring to your kind notice that I had raised an issue on 25th August 2021 for connectivity issue ticket number 929178, we found that issue was not yet resolved for the past 22days.

Therefore, I request you to initiate my refund of the amount I paid in advance. It’s been 3 weeks and I believe there’s no communication happened for this refund. Please arrange the refund on priority and this will be very helpful for me.

I am writing this msg to inform You that Excitel customer response is very pathetic and worst .
I am trying to get my refund from past one month and raised ticket. Excitel neither pickup the device from my home nor gave my refund. I made call multiple times to customer care, they assure me to pickup device and refund as soon as possible

I kindly request you take action as soon as possible.

attached image of tickets for your reference.

Dushyant
Excitel Ticket number :6497541

Am Bhanu V, I paid security deposit 200/- and 100mbps 12months connection 5645.12/- on 29.08.21. Till now i.e(12.09.21) installation pending and response from local partner is zero. My mobile no: [protected].
User Id: [protected].

Hii,
My name is Vikrant Katiyar.I am an existing customer of excitel from last 6 months in double puliya vijaynagar kanpur, 208005.
My service provider was doing fraud with me as he had gave me connection with different name from last 6 months but I was not aware from this and when I get to know about this, I say that I want to surrender the connection.
But when I asked about the refundable amount and remaining plan amount than he abused me.And it's approx 2 months are over and he had not refund my amount .
Name of Service provider of my is Mr. Deepu Srivastava.
Kindly look into this issue.This is my humble request to you.

Iam writing this msg to inform You that your customer response is very pathetic and worst . Iam trying to get my refund from past one month and raised tickets number of times but has showed very poor quality response. I terminated my connection one month before but my refund still not credited to my account. I went to regional office also for request to come and take connection but left with jo answers. They are giving very bad excuses and stubborn and saying will not come for taking connection do whatever you want.

I kindly request you take action as soon as possible.

Seems attached image of tickets for your reference.

Ravikumar

Iam writing this msg to inform You that your customer response is very pathetic and worst . Iam trying to get my refund from past one month and raised tickets number of times but has showed very poor quality response. I terminated my connection one month before but my refund still not credited to my account. I went to regional office also for request to come and take connection but left with jo answers. They are giving very bad excuses and stubborn and saying will not come for taking connection do whatever you want.

I kindly request you take action as soon as possible.

See attached images of tickets.for your reference

Ravikumar

We paid Rs. 7064.66 and since then we are following up for a GST Invoice.
Invoice Number : 7-DLINV/6279502 Dated: 24.08.2021

They are not even bothering to reply to any mails or to any ticket on their App. Ticket Number 6634335 had been opened and reopened every day since last two weeks.

Looks like, due to malafide tax practices, they do not intentionally want to provide Invoice with our GST number mentioned. Because of this serious malpractice, we will also lose Input for the Tax Amount. They will not pay GST to government because this Invoice will never reflected on portal.

Hoping some tax authorities to notice all this . .

I have got a new connection Excitel Broadband Connection, have paid charges for plan 725/-, Broadband security charges 2000/- & Installation charges 1000/-, there are already discussed before got a new connect this amount is refundable, I had escalated to customers care but he is not responding, Customers / Vendor not Responding...

Excitel website shows Rs 399 per month for 100 Mbps on 12 month payment (effective price) whereas asking me to pay Rs 822 (same plan for 12 months ).
Called customer care they are now asking again for money after paying installation amount and hanged up the call .
I am just asking provide me what you are promising on your website nothing extra .
Get this sorted or ready to receive the consumer court notice .

Customer ID : [protected]@82

I have purchased an internet connection from your company with Customer ID - [protected], Registered mobile number – [protected].

At the time of sales, I was being promised 300 MBPS speed and subscription of 4 OTT applications (Zee Prime, VOOT, EROS NOW & SHEMAROO) - which also mentioned in your website. So basis sales executive I paid 1000Rs for ONU and Rs2660 for 3 Months 300 MBPS connection.

From yesterday morning I have made 100 of calls to customer care, service provider and the sales guy; but every time I was being promised that OTT subscription will be activated in few hours but till now there is no solution provided.

The speed offered was only in papers but the truth is very bitter that neither the promises are kept nor the services are getting delivered.

I raised tickets also in your app but these are also good for nothing- now service provider and sales guy is not picking phone and customer care is just reading the scripts and responding that wait for another 48 hours- any tie I calls it increases another 48 hours.

They scammed me of 1000rs. They have yet to refund me of my security deposit money even after 2 months. Proof is In the pic below

Vibration world service provider is trying to scam me, i have been using excitel fiber for 6 months and now they changed it to reeltime connection without asking, and now if i ask them to fix the issue they want me to pay 1000rs for the fiber connection, even though i already have the fiber connection, fiber cable, onu device, 1gbps router. and after removing my fiber connection they keep disconnecting my network so that i have to pay for the fiber again, these guys are scammers and customer care is also letting them scam me.

Its been more than 4 days, our wifi is not working properly and the red light is blinking continously .
we have been contacting to customer care and their head office, regional partner but nobody is responding in an ethical manner even my father has warned them that he would file an FIR but they dont give a damn about it as one of their regional partner said, "ja ke kar dijiye"
is this the manner to talk to someone, we have been calling and talking to them asking for their help as we have taken 9 months wifi plan and still its been in 2 months advance
IS THIS THE WAY YOU TREAT YOUR CUSTOMER IF OUR PLAN IS NOT BEEN IN ADVANCE I WOULD HAVE IMMIDEATLY TERMINATE MY WIFI SERVICE.
so now please give a proper response because thIs is the last time I am contacting

I have been using your net since 4, 5 years, if there is any issue related to the net, then it is getting resolved by messaging you and giving payment online, on which you used to get a call from your goal market operator that You don't make online payment, you paid me taxes after 5 or 5 months, after that he filled new form and gave connection with new id and no id was given and a small box which was attached with the connection. Took it off and didn't even connect it again and then your operator started asking for payment in your account and no one on the net does not even pick up the phone when it comes to the net, so I am fed up with your net and cut this connection from this month. If you do not take any proper action against the operator of the goal market, your connections will also be reduced in this area because of your own goal market operator.

Username - pavansanghi
Registered mobile - [protected]

I have been reaching out to customer care for past 2 weeks but the issue not yet resolved. I tried reaching them via emails and on telephone. Everytime they say we have updated our records and over local team will reach out but no contacts back.

I have also paid for yearly plan and the net is not working since August 7th. also i am not able to login to the excitel mobile app and the contact number that pops up to contact is not active

I purchased excitel fiber broadband in gurgaon. But every 3rd day internet is not working. Very poor service of exictel. I recommand everyone please do not purchase excitel broadband. And if you call excitel customer care, they told they can do noting.