Excitel Complaints & Reviews

No internet connectivity at all, facing a lot of issues with excitel, have paid for 6 months and its not at all working from the last 2 days, whenever I need help the customer care team never helped me and was unable to resolve my query

Worst service ever, I need to take offs from my office due to this pathetic service.

More than 30 days paid for a new connection, 2894/ I only get messages on the chat with the customer care " How can we make you smile today""
You have to contact tecnical team, contact this number, we sre from sales team. There are many affected...

I have terminated my Exitel connection since April month and intimated the company about the same amd my router was also picked up amd agent informed amount will be credited in 3 business days. however, in spite of my several requests and calls they have not processed my refund and it's been more than a month now.
Username : 2i.shailesh

It's been 1 month I'm using excitel broadband and from the day first I'm facing speed and connectivity issue, called customer support several times but no resolution yet. And the vendor near me is not a good person I called him after raising complaint to customer support but work not done on time. I'm working from home and due to this issue my salary deduct for every week. Please do something.
Mob:[protected]
Excitel Id# [protected]@11

*I had raised a ticket on 21st april(#5573644) after 1-2 weeks of facing frequent disconnection since then the issue is not resolved. Since two months I am suffering due to the frequent disconnection of internet which impacted the work of all family members.

*For weeks they closed the ticket without even resolving the issue.

* On September starting I did not renew the service and escalated the issue after which I got a call from the team and the person made excuses for the same and assured me that the issue is resolved from backend and I wont face this problem again. So I renewed the service for 4 months but nothing was resolved ...I faced the same issue...

*I again raised the complaint on which on ground team person came to see the issue and he too was not able to resolve the issue . I got a call from ground team person that the ONU device needs to be changed and he asked me to raise a change of device request. I told the same on chat to the customer support member she told me that they will contact the ground team person for the device change...but for 2 weeks they did n't call him or did anything...once again they closed the ticket and I reopened it and they assigned the ticket to ground team ...I got a call from the person and he told me that change of device ticket is not still raised...Again I called the support team and asked to raise the ticket on call itself...this time they raised the ticket.

*And its been more than 1 week since no change of device or nothing has been done.

* I tried calling on the grievance officers numbers which was on their portal but it was always busy and I am sure its not working .This is much is their concern to the customers.After this I email all the issue but they are not all serious...they told me they are working on it...I dont know what the hell are they working upon ...importing device or are they going to implement any new technology to resolve my issue...apart from taking money they did nothing .I gave them last warning saying either resolve the issue or compensate for time and energy and all the suffering that I have faced all these months and refund all the money that I have paid for the plan.

*Considering the covid situation and all I had maintained patience all this while but there is a limit to everything...Please look into this matter very seriously and take necessary actions.Please let me know if you need any further details .

Team,

This is in regards to service being provided by you guys on registered no. [protected]
I am facing this issue from long and agents do not transfer the call to supervisor
Right now I am not getting service from last 15 hours and there is no resolution for this

Local technician says we do not have electricity and that's the reason your service is hampered

The last call, lady stated 15 min and Ther service is still interuppted

Now Karan, please hear the call and give him feedback
He was frustrated and not helping at all
Everyone is saying 15 mins and due to technical issue we cannot transfer the call

Please take action against agents and local technician as I am doing night shift

I have had losses because of that

Thank You
Fadhusha Shamsuddin

How can my complaint be closed without my confirmation. This is not the first time, it has been repeated many times. I think my complaint is about 2-3 months old, so you stopped. You know that the customer will open the new ticket again and the old ticket is closed in the system, so that you will not be accountable to the people.
We got a call from your engineer Mr. Kamran 3 days ago, he said that I or our other engineer would come to your house for analysis but no engineer came but the ticket was closed, how could this happen and the reason for closing the ticket – “ Payment Pickup” .

Hi Sir,

I am sorry to say that, your service team and your call center both incompetent to provide customer services, I am suffering for my Internate connection discunnection issue feom last 3 to 4 days, multiple i book the complaint and discuss with your local guys but they not listel at all,

I want ro remove my connection on Immediate basis, please suggest the procedure.

I am facing frequently disconnection problem with my wifi. I called so many times to customer care numbers but everyone is just passing my call to another person no-one is coming with some solution. Worst broadband service I have experienced from Excitel side.

I have been facing the same issue for past several months. I tried to solve the issue through all the means provided by the company for customer services but no revert from their end. AI reverts on email, no answer to chat messages. All customer executives repeat the same script but till date I haven't got resolution for my connection. Daily I face issue with my connection. I have tried all fixers all solutions as per the support. I want the company to install fresh line for me as I requested the same on several calls and mails or refund my pack so that I can go with some other broadband company.

Dear support,
This is my humble reqeust you kindly reset my login id and password.

subscriber name- krishanansh shukla
address- wz 1391/26a, nangal raya delhi
contact no - [protected]

Dear Excitel,

It is to inform you that your services are not satisfactory and not up to mark. your engineers are very bad in behavior, even in your company customers are not respected.
This is current situation just after buying a new connection your team clearly refused to tackle the customers problem.

Your one of the engineers named "Ajay" from excitel misbehaved with us and clearly ask for the amount for installation though installation is free of cost from company's side and when we refused to give amount he just after installed the router and when we asked to arrange the router, he clearly refused to us for not doing so.

Engineer name = Ajay Doel
Date of incident = 18th May 2021
Client number = [protected]
Location = Brahampuri. Gali no 10

I am attaching the pic of the engineer.
He is very bad and thus because of this particular person I will take action against the company and file the FIR against this person which is your company's employee.

and from your company, in future we will not avail any services and we will stop so many people to avail your services as much as we can.
because company (Excitel) do not provide services properly to the customers.
they just sell and run away after that.

Thanks & Regards
Deepak Sharma

Hi I got the new connection on 13th and still now it’s not been activated, the device was installed on 13th of may.. the executive called Mohan handled the full process and I paid 2825 and got installation, it’s almost 4days the device is not activated and the person called Mohan asked me to pay 2825 again for activation he said me pay 2825 I’ll activate it in 30min are you people trying to do scam customer are like god what you’re doing is against law making customers beg I’m asking service for what I paid it’s been 4days it’s not activated and the device has been installed but in application it’s showing as pending if this is the case I’m going to take a legal step against it I saw reviews many customers are been suffered I’m not going to leave it kindly refund the amount 2825 or activate the service immediately
Mail I’d [protected]@gmail.com

They promised to provide a 100mbps speed but it is only giving 112kbps which is unfair

I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service. Hence, they were supposed to refund money within 30 days but it's been close to 50 days by today. Everytime I call they just respond by saying I will receive within couple of days. The helplines are not useful as they say they don't solve this issue. please issue my refund swift

I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service. Hence, they were supposed to refund money within 30 days but it's been close to 50 days by today. Everytime I call they just respond by saying I will receive within couple of days. The helplines are not useful as they say they don't solve this issue. please issue my refund swiftly.

When Work from Home started, we reached out to Excitel for Broadband internet connection in Bangalore- Lingarajapuram (My User ID: Divya S - [protected]) and paid the refundable deposit of 750Rs and three months payment of 1999.19Rs on 17th March 2020.

Before they started their installation process we reached to Excitel office and asked to reimburse as we are moving to native due to pandemic for few months. The manager in Kammanahalli told he had to show sales so will reimburse 1999.19rs and when we take the connection again we can adjust the refundable deposit.

We then never took the connection for 6 months and from 7th month we are following up for connection through customer care and till date we didn't get connection. We had asked to reimburse the 750rs of refundable deposit, but they are not responding till date. This is ridiculous and we are frustrated by shouting over phone daily. Please help us out at the earliest.

My excitel internet connection is not working from past 4day if I call customer care by end of the day it will be solved they say if I call again customer care number is disconnecting calls. Every the same story I have taken it for 1 year nobody is ready for service contact [protected]

Sir .
my i.d is [protected] and i m a good pay master and running a hospital. i always paid subscription time to time but from last 10 days my internet is working. during this period i complained so many times.
your field staff some time says this is router problem some time says this is wire problem but they didn't solve this problem so far.
they always demand arrange router and wire by self how it is possible. in today corona time you can think how we are and my patient scuffing. i can say only this you are irresponsible and non performing persons and you are enemy of human society.

dr.j.r.sharma
ex- additional director (HEALTH)
north delhi

Hi Team

In August 2020, I terminated the connection and handed over the device to the team. Then the team asked me to wait for 90 days so that they can refund the security deposit amount of 2000 Rs.

Now when I am chasing them for the security amount, they are not even replying nor refunding the amount.

I already shared the bank account details to refund the amount (As asked by the team).

Please help.

Regards
Ankit Vashistha
+91-[protected]