Excitel Complaints & Reviews

My excitel internet is not working. I have already raised a complaint regarding the same. A technical person came to my place and said there is some wire issue. I asked them to change the wire however I received the call from my local provider asking me to upgrade to fiber internet which I definitely dont want to do. It should be an option and not a necessity. I want this to be resolved now...

Raised complain so many times via toll free number also send mail 5-6 times. But no body reply or resolve issue....

On 18/02/2021 I contracted with you for Excitel Fiber 100mbps 12 months broadband connection.
I entered into the contract on the basis of being provided with an estimated stable speed of 100mbps on 5Ghz bandwidth and 50mbps on 2.4Ghz bandwidth network. In practice I’m not achieving proper speed in and gets disconnected frequently.

When I first learned of this problem, I contacted Excitel customer support number[protected],...

There is no internet connection for the past 10 days in our house in the name of Ms. Priya Garg. We have tried to contact your local connection provider named Sunny Excitel Internet Service in Adarsh Nagar.
It is very upsetting that Excitel has taken its customers for granted after setting up router and laying for wifi cable. There is lack of Customer support from your service provider's side....

Hi, My name is Mohit Goswami, i am a resident of Ghaziabad, UP.
I got Excitel broadband a few years back, at that time it was an ethernet connection and i was facing a lot of challenges, so Excitel took some additional money from me and moved me to Excitel Fiber
It worked great for the first few months after which i had to raise a complaint every 3 months for the Excitel team to come and check their device and box on the floor...

Hi,
This Excitel broadband service (https://www.excitel.com/) is a fraud company, they have taken 4500 rs advance in January 2021 and have promised to provide seamless broadband services. It was working fine, but a month back we changed our address and asked them to shift our connection. This happened on 25 Feb 2021, and today is 18 March 2021. We are exhausted calling them, emailing them, everyone promises to fix it and then again...

I have take broadband connection from this company i gave this company Rs 2000 as a refundable security. Now even after 38 (2+36) days of connection termination request, mails and calls, they are not refunding the money. So please take action against this company as this company service is very bad and is a fraud. They cheated us by saying that they provide high speed internet. I used their connection for only 1 quarter....

My Excitel connection created on Feb 5, 2021. Account : [protected].

Took 2000 on Feb 5 and 7064.66 on Feb 8th 2021 for installing and enabling 1 year subscription.

Feb 8th a technician came and installed some router which stopped working after 4 hrs. On multiple complains one person came and took the router back stating wrong one is being installed. Since then no one turned up.

I raised few complains...

Excitel has serious issues with its services, customer support and local providers in #Hyderabad.

Let me try to explain all the issues one by one:-

1. I purchased 6 months plan and I had to face issues about 1 month of the time in 6 months.

2. Chat support, call support, nodal and helpdesk are never responsive on the issue you try to explain them. They will just make you crazy and then you will...

Work hampering...last 2 months shifting is pending...called every single day to chased up, every time fake promises by customers service adviser's no resolution yet...finally I requested to terminated...my service today...
And I am moving this complainant to telecommunications minister N for my lost I will drag every single recorded call to the Delhi high court and also planning to lash vivek Rana who is CEO of excitel.not sure for...

I Praveen Gupta R/o, 22B, DDA Flats Pocket-B, New Jafrabad, Shahdara, Delhi-110032. User Name is [protected],
I have taken 6+3 months subscription and advance payment already done from my side. For Last three months, I have been very upset from Excital Broadband due to no internet connectivity / breaking connection many times, literally a very very bed services you are providing, your services provider guys only said one talk like...

Dear Sir, On Every Alternative days internet and speed goes down .
We are giving complaint on regular basis but there is no resolution till now.
Please help
Connection No : [protected]
Name : Nitin Kumar
Complaint ID : 4815801 & 4911529
Phone Number : [protected]...

I had paid a deposit of 2000 rupees on 18 December 2020 for a new connection request. I requested cancellation for the ticket after a few days as the behaviour of assigned employee was not good and he was charging 500 bucks cash out of company policy. Now it has been almost a month since I have been waiting for my refund but the customer service is not helpful at all and refuses to give concrete ticket status as cancelled....

Many time i faced issue in my WIFI connection and whenever i called to the customer care they never picked the call...

today i am trying to connect with them from last half an hour but they are not picking up the call.

i never seen this kind of worst services by any customer care center....

I requested to disconnect my connection on 17th & today is 24th but no action been taken till now.

my name: BHARAT BHUSHAN MANOCHA
ADDRESS: B-8, WEST PATEL NAGAR
NEW DELHI...

I have raised a ticket for a connection termination, but since then I haven't g gotten any response on the same. It's been over 7 days since the complaint...

I have booked fiber hardware on 14-oct-20 and paid 750 rs in advance, after 1month and 7 days I received a call from your executive asking for installation charge of rs500, it's clearly mentioned on your website no installation charge. after that call Excitel customer care for refund my money ticket raised on[protected] still waiting for the refund. Excitel fraud company. don't buy excitel internet...

I have placed a cancellation request on 27th October 2020, complaint ID 4396018.

Excitel is not picking back the router, also not generating the security refund.

Customer care promised me 5-6 times for the pickup. But everything turns false....

Hi,

i am facing pathetic support from exitel, whenever i face issues it is taking more than 3 days time and not getting any information on the issue and solution.

literally i am facing issues every month.

This month I am faced on 1st dec 2020 and raised ticket 665257 but till now the issue has not been solved. When I called the customer case they are speaking to a rude manager and I have not seen...

I've been complaining since 5 days that my net suddenly goes down from 100 Mbps to 10Mbps every night at 9pm to 11:30p and now it gets disconnect every single time. Sometimes I have to wait for hours to acces internet. I've complained thousand times but my tickets always get closed by them with providing sny solutions. I've called their customer support service they tell me to perform some steps and i did perform sll the steps but still didn't...