Excitel Complaints & Reviews

I am facing frequently disconnection problem with my wifi. I called so many times to customer care numbers but everyone is just passing my call to another person no-one is coming with some solution. Worst broadband service I have experienced from Excitel side.

I have been facing the same issue for past several months. I tried to solve the issue through all the means provided by the company for customer services but no revert from their end. AI reverts on email, no answer to chat messages. All customer executives repeat the same script but till date I haven't got resolution for my connection. Daily I face issue with my connection. I have tried all fixers all solutions as per the support. I want the company to install fresh line for me as I requested the same on several calls and mails or refund my pack so that I can go with some other broadband company.

Dear support,
This is my humble reqeust you kindly reset my login id and password.

subscriber name- krishanansh shukla
address- wz 1391/26a, nangal raya delhi
contact no - [protected]

Dear Excitel,

It is to inform you that your services are not satisfactory and not up to mark. your engineers are very bad in behavior, even in your company customers are not respected.
This is current situation just after buying a new connection your team clearly refused to tackle the customers problem.

Your one of the engineers named "Ajay" from excitel misbehaved with us and clearly ask for the amount for installation though installation is free of cost from company's side and when we refused to give amount he just after installed the router and when we asked to arrange the router, he clearly refused to us for not doing so.

Engineer name = Ajay Doel
Date of incident = 18th May 2021
Client number = [protected]
Location = Brahampuri. Gali no 10

I am attaching the pic of the engineer.
He is very bad and thus because of this particular person I will take action against the company and file the FIR against this person which is your company's employee.

and from your company, in future we will not avail any services and we will stop so many people to avail your services as much as we can.
because company (Excitel) do not provide services properly to the customers.
they just sell and run away after that.

Thanks & Regards
Deepak Sharma

Hi I got the new connection on 13th and still now it’s not been activated, the device was installed on 13th of may.. the executive called Mohan handled the full process and I paid 2825 and got installation, it’s almost 4days the device is not activated and the person called Mohan asked me to pay 2825 again for activation he said me pay 2825 I’ll activate it in 30min are you people trying to do scam customer are like god what you’re doing is against law making customers beg I’m asking service for what I paid it’s been 4days it’s not activated and the device has been installed but in application it’s showing as pending if this is the case I’m going to take a legal step against it I saw reviews many customers are been suffered I’m not going to leave it kindly refund the amount 2825 or activate the service immediately
Mail I’d [protected]@gmail.com

They promised to provide a 100mbps speed but it is only giving 112kbps which is unfair

I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service. Hence, they were supposed to refund money within 30 days but it's been close to 50 days by today. Everytime I call they just respond by saying I will receive within couple of days. The helplines are not useful as they say they don't solve this issue. please issue my refund swift

I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service. Hence, they were supposed to refund money within 30 days but it's been close to 50 days by today. Everytime I call they just respond by saying I will receive within couple of days. The helplines are not useful as they say they don't solve this issue. please issue my refund swiftly.

Excitel ID-[protected]
Register Mobile-[protected]
I have taken 100 mbps plan but only getting 30-40 mbps speed since day one, even after many complaints nothing has been done till date, now I want my money back for remaining period....

When Work from Home started, we reached out to Excitel for Broadband internet connection in Bangalore- Lingarajapuram (My User ID: Divya S - [protected]) and paid the refundable deposit of 750Rs and three months payment of 1999.19Rs on 17th March 2020.

Before they started their installation process we reached to Excitel office and asked to reimburse as we are moving to native due to pandemic for few months. The manager in Kammanahalli told he had to show sales so will reimburse 1999.19rs and when we take the connection again we can adjust the refundable deposit.

We then never took the connection for 6 months and from 7th month we are following up for connection through customer care and till date we didn't get connection. We had asked to reimburse the 750rs of refundable deposit, but they are not responding till date. This is ridiculous and we are frustrated by shouting over phone daily. Please help us out at the earliest.

My excitel internet connection is not working from past 4day if I call customer care by end of the day it will be solved they say if I call again customer care number is disconnecting calls. Every the same story I have taken it for 1 year nobody is ready for service contact [protected]

Sir .
my i.d is [protected] and i m a good pay master and running a hospital. i always paid subscription time to time but from last 10 days my internet is working. during this period i complained so many times.
your field staff some time says this is router problem some time says this is wire problem but they didn't solve this problem so far.
they always demand arrange router and wire by self how it is possible. in today corona time you can think how we are and my patient scuffing. i can say only this you are irresponsible and non performing persons and you are enemy of human society.

dr.j.r.sharma
ex- additional director (HEALTH)
north delhi

Hi Team

In August 2020, I terminated the connection and handed over the device to the team. Then the team asked me to wait for 90 days so that they can refund the security deposit amount of 2000 Rs.

Now when I am chasing them for the security amount, they are not even replying nor refunding the amount.

I already shared the bank account details to refund the amount (As asked by the team).

Please help.

Regards
Ankit Vashistha
+91-[protected]

Hlo sir
My name is gourav babu. I have been contacting excitel customer service for 3 days. But I am not getting any good response from them. Everyone is telling me the same thing that turn off your router, turn on. Just do nothing else. He simply says that we also have to press the connection on our behalf. But not yet, I did not get any solution from anywhere. It's been 72 hours complete to going their connection, but whenever I speak, the only thing they get from their side is that our team work should be done by our team sometime. Neither have any of their agents been contacted yet.
I am a student and on YouTube as well, I am having problems on both sides. I have not been able to make any video since 3 days, nor am I able to join my online classes only and only because of no internet. I have screenshots from all the recordings as well as when my internet has gone and when I have spoken to the customer service. I do all these things below
Problem start from 25 April 2021, 04:00am
20/04/2021 03:37pm 1st time registered a complain in this month
26/04/2021 04:49pm 2nd time registered a complain in this month
26/04/2021 11:27pm 3rd time registered a complain in a same day
27/04/2021 06:28pm 4th time contact us but they didn't response of my call.
28/04/2021 12:26am 5th time registered a complain.
28/04/2021 01:06am my internet frequently disconnected.
My customer profile id is gaurava12
My register mobile num. [protected]
My register name is gourav babu

Hi Team,

Please assist with raising a complaint against excitel broadband. My internet is not working from last so many days & no one is ready to fix it.

I have called the customer many times now & it's not getting resolved at all. I have paid for 9 months plan.

I recharged my excitel account on 09/04/2021. I wasn't given any info about services stopping if we didn't switch to fiber cables. Now, from 16/04/2021 my internet services has stopped and the service provider is asking me to switch to fiber cables by giving him 2000 rupees. When denied he says that services will no longer work. I did not expect such behaviour from a company like excitel. I also talked about refund from the service provider but he denied and refused to talk more about it. I would also like to point out the fact that i am the only one in my area whose internet service is down while the rest of the people's services are working. I request my refund as I am highly disappointed my service provider.

Excitel is worse network service provider, their customer are dumb, so when you opt for wifi, and then you use get speed issues, they say sit next to wifi or near it, if we have to keep the wifi router with us then can't we use the internet, they say i[censored] use vpn then that might happen, so if we are supposed to be working and use their net/wifi it meant they cant help, you need perosnal wifi and office wifi diff, 50 mbps speed they say, even the speed test don't work sometimes, paid 2100 more so that they connect my wifi with optic fiber but same issue . Even if only 1 mobile or laptop is connected, videos at 720p or 480p starts to buffer and automatically quality changes to 240p as per network or speed

, i have raised ticket in customer care 10 times and every time ticket closed without resolution and today i decided to terminate the connection because poor service, your services is very poor and there is no accountability.
Request no 5368977|5233519.
I have still not received 2000 security amount which I given as refundable amount at time of connection.

I need my refund my money

A simple word, the worst & Rubbish internet service provider. Don’t waste your money. The local cable operator is far better than this unworthy excitel ISP. Worst service, worst network.
I just remember the MTNL broadband Connection I used long back (10 years back). I feel, the MTNL was far better than Excitel Broadband
The Unlimited Data upto 100Mbps with No Data Limits / No Installation Charges is just a Temptation for the customers. Pure rubbish. They charge for installation (if your residence is far from the router box) and ask for the security money i.e. 2000/-
The customer care support is Brainless, they just one only one line i.e. “sure, I will help you”. Nothing else they do. No will attend your call for complaints seriously. I have logged more than 50 complaints about only one reason i.e. Packet loss occurring. However, it has been more than 5 months, nothing happened. My network is discounted within every 5 to 7 minutes. My issue (Packet loss) is not resolved by the Excitel & I will happily install the other ISP or my old ISP (Hathway).
If you play online games or do work from home and need a network without any packet loss, please, it’s my suggestion, don’t go with this ISP.
My honest suggestion, don’t go with the Excitel Broadband, better is to feed a Beggar