Excitel Complaints & Reviews

This is reference of my account with excitel. RMN is [protected], there are 100 of complaint tickets have been opened from last two months. But despite a fix I’m not receiving my services as expected or supposed to be.
I have even upgraded my plan but not getting services as promised.
Local vendor here says everytime there is a squirrel who cuts the wire. This oame excuse is given by him to people who doesn’t even stay in same localities.
They even control the bandwidth.
They don’t bother to listen to any complaints of social media also.
Now they called me today and they said we don’t provide refund etc. The person on call Krishna has said you have used 76gb of internet on this day. Even I told him now your services are being stopped at every night I hardly get good speed. They give very lame excuses that it’s active on app’s dashboard blindly.

I have a id akbaruddin745 i have been working from home from couple of months and im not even getting stable internet its frustrating for me to use call everytime and create a ticket with them i already suggested them to give me connection from different box so that atleast i can have internet which works they didn't turn up to me with any answer and they ignoring me after getting renewed for quarterly and now they aren't lifting calls as well and don't know whom i have to coordinate everytime internet goes it takes them atl ast 4 days to get restore and how they restores is align ladder to electric pole and open cover and there small plastic switch which doesn't even has battery in that small box they take that switch in hand blow out with ther mouth then connects wire and says internet is good night w after couple of hours its gets disconnected again...

My request still for them is to provide connection from different box and give atleast 15- 30 days of extension or refund my amount

I'm a excitel broadband customer since a year. Since now it's a lockdown i'm working from home. I'm facing frequent internet disconnection and when i call customer service regarding this. Either they will say it will be fixed in 24 hours or they just apologize. I wanted to contact with their higher authority. But, customer care service told they don't have the number. Now it's been more than 4 days still no action is taken. If i call customer care service they will only say it will take 24 hours to be fixed. But still not fixed. It was a hectic experience with you people. I hate this service.

I have taken excitel broadband connection mar'2020 months back and believe me its worst broadband.
The agent and support don't pick the calls and always giving false hope.
There internet is not coming with the speed promised.
I am facing issue like multiple disconnections.
I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.
When i asked them to refund my money there executive is replying that we can't refund your money.
This is my worst experience with any broadband provider.
I cannot leave them as i they taken 4 months advance only need to survive with this bad experience.

Hello there,

I can't able to browse anything in my mobile. Sites like google chrome, instagram, whtsapp, facebook, etc. Are not working. Only youtube is working.
Please solve my problem asap if you are not able to solve my problem please give my refund back. Iam really very disappointed very angry.

Disappointed customer,
Pankaj rana
User id - [protected]
Registered mobile - [protected]

Speed is very very slow, even slower then mobile network, complained many times but they close the ticket without solving the problem.

I am paying for 60 mbps plan but getting 5 mbps speed...

Connectivity loss is also very frequent.

Nothing is improving despite regular complaints on their website.

My hard earned money has wasted.

Rajesh kumar sinha
Broadband connection 820 rupees every month.
Internet service provider ki service bahut he karaab hain mobile switch off karke bait jaate hain abhi bhi maine 2 baar message kia par morning se koi reply nahi aaya call buo kia call receive bhi nahi kia
Please help me
Address rzf-41/15, gali-41, sadh nagar-2
Palam colony new delhi-110045.

Hi,

I am varun kaushik native of gurugram district of haryana. I am using an excitel connection named as real time binge with 59mbps plan. I have purchased it for annual plan and have paid full payment on 20 march 2020. It worked for about a month and now it is not working since 26 april. I tried calling them and raised a request but none of them answered or got it resolved.
It is still pending for so many days and...

This company know for there internet connection provider in delhi from last month i am using there service they give 30 days in 1 months my plan was 550 rupees 30 mps but i have to pay 1300/- rupees for first month. It means plan was 550 + 750 (For installation) in installation they only give me hanging wires without an installation i have to use my own router for this from last month i have make a 3-4 complaint regarding to my connection service from last 16 day i am facing the same problem every day and day by day i told them to resolve as soon as possible because i have lost my money and students education because of this internet and poor poor service. Today is the 1st may i am getting the same problem for last 10 hours still they will not reply my any query i need my refund for my all which i have lost in this last 16 to 15 days because of their poor service connection i want my broadband installation + plan money back. I will request to the delhi internet consumer do not use excitel for their important work and work from home jobs. Everytime they told me we have resolved my problem after 6-8 hours again problem is rising and they will said to me we have fix they told me there is a wire cutting problem something issue which is not acceptable in this field because that broadband is need for the regulatory internet access but this type of company will not provide your better connection so please be aware of this companies they give a cheap rate prices service but after sales service is very very poor for everyone and the rating on the internet is also is 2.5 so go for another service provider this is my humble request to all the delhi internet consumers. They have a refund policy also but they refused my refund case without any reason. My request to this companies to refund my money back no need anymore service from your company.

My name is sanjay... I been using excitel broadband since 2018 september... The service provided by them sucks. Internet connectivity is sporadic and may even stay disconnected for more than hours or days.. When you call the excitel official helpline number, the customer executive will ask you to wait few more hours without even delineating the cause. If you do contact them frequently and tell them about the grievance they would simply ask you to lodge a complaint on their application which is one hell of a mess, as far as functionality is concerned. The utility of app is useless, you won't be able to login first and even if you manages to cross this stygian alley, you won't be able to find the vault of grievance redressal mechanism, horrible loop of nightmare.
Back to internet speed. The speed loss is quite frequent and perpetual. I have a 100 mbps connection but when i do speed test recently, ookla speed test barely manages to cross the 10 mbps mark.. That's make no sense,, why would someone gonna pay to a broadband company for a 10 mbps actual speed?.. If someone can easily able to get more speed from a mobile internet connection.? Signal strength where i use internet is around 90% on 2.4 ghz.
This is disgusting, the broadband company thinks he can easily the customer money and able to getaway as the ethical and judicial measures in this country are too shady and cumbersome to be challenged by any individual...
Useless service provider, purpose of this post is to caution everyone about the modus operandi of this service provider. Stay safe...

Again and again no connection since 5 days. Even after complaining, no one bother to check and inform customer what is the problem. Due to unfortunate situation, we are working from home, unable to do work due to no connection. Which will risk my job. Basically i issue with connectivity... Excitel team is least bother to resolve my connectivity issues... Every second day there is connectivity problem. N no. Of ticket raised but not take seriously.. No one respond on time...

My name is vinay goswami and i am broadband customer of excitel. I had requested for conversion of my existing broadband connection to fibre connection. I was told by the excitel executive that by depositing a sum of rs.750/- and selecting a suitable plan for 6 months i would be provided with the fibre connection with in maximum time limit of 45 days. I deposited the same and waited for the fibre connection to be installed.in the mean time i kept inquiring about the progress and was assured that the connection would be provided with in the time limit and they are in touch with their local partner gaur cables. But, to my utter shock and surprise i was not provided with the fibre connection even after more than 3 months and the executive kept saying that the complaint has been escalated and would soon be resolved. Excitel even stooped replying to my messages and now they have marked my complaint as closed.

I have got the isp since i had to start wfh due to covid19 and then i wasok paying the amount tgey asked 2900 jus for the service withoit the router and that wasmy biggest mistake. From 27/03/2020 til datethe issue is the same thag my internet doea not work or if works it works in such a manner that its impossible to work.
Excitel promised a speex of 60mb however i dnt even get 20mb and m always complaining about the same becoz its hampering my work i try to reach out foe help but only one thing i get is that we get it fixed but jasnt been fixed this is such an inconvienve if they would return at least my money for the connection i could get a new better osp

NO connection since 5 days. Even after complaining, no one bother to check and inform customer what is the problem. Due to unfortunate situation, we are working from home, unable to do work due to no connection. Which will risk my job. basically I issue with connectivity... Excitel team is least bother to resolve my connectivity issues... every second day there is connectivity problem... no one respond on time... Wires are not organized properly from base connection

श्रीमान जी excitel broadband delhi मे wifi कि सर्विस दे रहा है जिसका ऑफीस ओखला मे है महोदय जी इस कंपनी का सर्विस प्रोवाइडर चिनार केबल है जो कि पूरे कृष्ण विहार दिल्ली 110086 मे wifi से net दे रहा है इस चिनार केबल पर जो नेट की मेकेनिक काम करते है वे लोग इस एरिया मे एक ही wifi होने के कारण मन मानी रेट लेते है ओर बिना gst का बिल देते है। जो सरकार के साथ सरे आम tex कि चोरी है। ओर चिनार केबल के wifi मेकेनिक प्राय ग्राहक को धमकाते रहते है अगर ग्राहक इनके खिलाफ कुछ बोलता है तो कहते जा नही लगाते तेरा wifi कर ले कही भी हमारी शिकायत चिनार केबल का मालिक एक वकील है दिल्ली तुम कुछ नही कर सकते। मेरे साथ भी दो दिन पहले ये अभद्र भाषा से धमकाकर जा चुके है। कृप्या आप हमारी शिकायत पर जल्दी से जल्दी कानूनी कार्यवाही करे ओर दोषियों को उचित दंड दे। मे इसकी शिकायत सूचना प्रसारण मंत्री भारत सरकार को twtr.पर कर चुका हू। ओर wifi दे रही net कंपनी को भी करीब 10 mail कर चुका हू । सुनेश कुमार [protected]

Hi all, i would like to bring in to your kind notice the business which excitel is doing with customers.in the month of june last year i paid 6000 rupees to excitel for one year of services.in the month of march this year i shifted from rohtash nagar to panchsheel garden in shahdara itself. I raised many concerns with excitel but unable to get the resolution till date. Today i recieved call from mr krishna ([protected]) and he has started telling me the company policy. So i would like to know how i can get my refund in this case. Please help me out with the things i can go for to get my refund

Excitel broadband — no internet connection

I have taken excitel broadband connection two months back and believe me its worst broadband.
They dont pick the calls and always deny to send technitions.
There internet is not coming with the speed promised.
I am facing issue like multiple disconnections.
I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.
When i asked them to refund my money there executive is replying that we can't refund your money.
This is my worst experience with any broadband provider.
I cannot leave them as i they taken 6 months advance only need to survive with this bad experience...

Repeated complaints & Pathetic services by your company. Ticket No #2965378 dated 6th March '2020 User ID : bhagwant.102
Dear Sir/Madam,
I regret to inform that I had shifted from Den Networks to EXCITEL BROADBAND company on 4th March anticipating it will be a good services from your company but was a big trap . I was paying more than Den by investing on router etc But, it came to a big shocker of my life that a company claiming so big on social media is actually fooling people by providing pathetic services
I am sure the service levels are being reflected in THEIR back end server already which proves the kind of great services that has been rendered by this company
I think they have taken or taking customers for a ride .Their company rep, Kabir Kumar who had visited us & assured that Excitel is better than Den & others . Even, said, that their company has local server & support by local partner who would be accessible most of the time to extend the services & s resolution time will be the best . I am actually laughing on my foolishness to accept their company rep statement ..I cant except worse services than, rather it ca be more poor or bad than this ...
This person of company hardly attends the call & in spite of several messages & calls he doesn't have a courtesy to even call back or update the status . Worse, is their local partner who is no way accessible . Their phone number given by Kabir is most of the time either busy or not reachable
Below is the level of frustration, agony & pain we have to pass through after paying your Rs. 4000 Plus Rs.250 installation charges in advance to your company
1. Date of connection : 4th March afternoon by midnight same day services goes off till 5th March 2 pm almost more than 12 hrs down . partner informed it is fault at your end & they are no responsible for the same. I raised the complaint for no connectivity on the portal
2. on 8th March evening services again goes down & local partner & local company rep not reachable, even when their line was connected they were not responding surprisingly, connectivity goes automatically while I raised another complaint for Frequent disconnection
3.On 9th March again in the evening at around 6pm-6:30pm service again goes off & both local partner & company rep are neither reachable nor attending the call
4.At 8pm I after lot of efforts able to get through customer care team & I was assured by your company agent that he will raise new ticket & problem will be resolved by 10th early morning
5. On 10th March, I reached to customer center again & after all trouble shooting which even included try for Dial Up Connection failed with error 651 reflecting on the screen which was shared with your agent. He assured, he would somehow manage technical support by 10 am but while am drafting this mail at 3:40pm no resolution is given,
Is this the service extended to all their customers..I have no connectivity for last 21 hrs now .. Just unbelievable
I need the following now:
I would request for compensation for the work loss I have suffered due to this as I operate from my home & have no other means of wifi services at moment
Kindly take this seriously & priority . I will also take up the matter with DOP, Ministry of IT & Telecom besides legal course
awaiting immediate resolution on this issue
regards,

Harmmit B Chawla
H/P: [protected]

Sir/mam, i want to say they are the worst isp ever i saw, there service is pathetic and when u ask for help they say we will visit u and they never did, they close all the complains without resolving them. They took all money in advance and promise to give amazing service which is fake.in my area everyone is stressed with this company. Do something.

I have taken excitel broadband connection two months back and believe me its worst broadband.
They dont pick the calls and always deny to send technitions.
There internet is not coming with the speed promised.
I am facing issue like multiple disconnections.
I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.
When i asked them to refund my money there executive is replying that we can't refund your money.
This is my worst experience with any broadband provider.
I cannot leave them as i they taken 6 months advance only need to survive with this bad experience...