Excitel Complaints & Reviews

Hi all, i would like to bring in to your kind notice the business which excitel is doing with customers.in the month of june last year i paid 6000 rupees to excitel for one year of services.in the month of march this year i shifted from rohtash nagar to panchsheel garden in shahdara itself. I raised many concerns with excitel but unable to get the resolution till date. Today i recieved call from mr krishna ([protected]) and he has started...

Excitel broadband — no internet connection

I have taken excitel broadband connection two months back and believe me its worst broadband.
They dont pick the calls and always deny to send technitions.
There internet is not coming with the speed promised.
I am facing issue like multiple disconnections.
I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.br...

Repeated complaints & Pathetic services by your company. Ticket No #2965378 dated 6th March '2020 User ID : bhagwant.102
Dear Sir/Madam,
I regret to inform that I had shifted from Den Networks to EXCITEL BROADBAND company on 4th March anticipating it will be a good services from your company but was a big trap . I was paying more than Den by investing on router etc But, it came to a big shocker of my life that a company claiming...

Sir/mam, i want to say they are the worst isp ever i saw, there service is pathetic and when u ask for help they say we will visit u and they never did, they close all the complains without resolving them. They took all money in advance and promise to give amazing service which is fake.in my area everyone is stressed with this company. Do something....

I have taken excitel broadband connection two months back and believe me its worst broadband.
They dont pick the calls and always deny to send technitions.
There internet is not coming with the speed promised.
I am facing issue like multiple disconnections.
I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.
When i asked them to refund my money there executive...

Hi,
I have opened my new shop on 40 feeta road, om vihar phase - 5, uttam nagar (Yashmit dastaavej kendra). I have taken excitel net connection i thought that your service is best but unfortunately your service is worst and my experience is very bad with your services.
I dont know the vendor name of this area but i complaint many times but he is not giving proper service in 15 days i think only 2-3 days working properly.br...

With lengthy and weighted promises before registration, they attracted me towards purchasing this service. I bought the 100 Mbps plan which was switched to 50 Mbps without my notice. I was randomly checking the "myExcitel" app where in I saw that the speed was reduced by 50% and even the plan was changed from 100 Mbps to 50 Mbps without me being notified. Upon reaching out to the support center, they have nothing more than an Apology...

On March 1st, 2019, we decide to put up a new internet connection of Excitel Broadband based on the recommendation of our friend. The Excitel model operates on 3rd party contracts and hence, the internet services vary from area to area even within the same city. The technical service providers visited our place on March 2nd and installed their equipment (including the wire, adapter, fiber net cable, and another device, we had purchased our...

Excitel broadband is one of the worst internet service providers. Internet isn't working from last 2months and i have called them multiple times reporting the same issue and also i've raised a complaint over excitel app but no one responded to it more over one of the employes of excitel called me and told me to make a payment where my internet wasn't working prior to that month onwards and said after making a payment is when they will resolve...

Excitel broadband is degrading it's services in south delhi day by day. They are not rectifying the consumer problems like mine which is not solved from past 4 days. Calling to thier customer support is next major task to deal with. They hear you but not move a finger to rectify it. They have hired regional agents which you keep calling them from morning but won't show up till evening or day after.
I've been dealing with slow speed...

1 month not use for interent wifi
Many time complaint for call not response any one
Every one disconnected my call, ankit gautam, manjit kaur, sarbjeet singh. Amandeep singh, utkarsh chauh, every customer executive jhootth bola hai mujes and excitel boradband mare amount refund nahin kare rahe hain or bole reha sir 2 day de ji ap ka wifi chale ja ga...

I had submitted many complaints regarding the connectivity issue but they always say it's a problem from our local service partner and they say when contacted to talk to excitel service center. Now both party are not answering any calls from my side. I have done recharge of 50 mbps connection and i hardly get 5-10 mbps.
Please help what should i do?...

This complain is regards to excitel broadband services one of the pathetic services i ever used it they took money and they are not giving wife broadband services i am calling them they are abusing and showing very bad behaviour looks like i am begging for the services they are just fooling around and they are treating there customers very bad... I feel very bad that why i have chosen there services they are just fake and i am not going to...

My excitel internet is not working when i call to excitel customer care +[protected] someone is picking my call and told me he cant come and cant check the internet from our end side because his duty shift is over now i m suffering from internet ... Everytime when i call he cant picking my phone and cant issue my resolve
Broadband - exciel
Broadband address - Jaswant apartment Tikona park jamia nagar 110025

My...

I have paid 2060 for 3 month package of 100 mbps net speed, on saturday, but they are not even gave cable to my house but still activated my account and when ever i call them for cable connection, they keep postponing by saying we will do it by today evening, but they never actually came for installation, when i ask them for a refund, they are saying, we will do it by today but they never did it, so i request you to help me get my refund...

Hi,

This is Farhan from Mehdipatnam Hyderabad, I have renewed my connection and requested to shift connection which is free and told in excitel application. But the executive calling me and harrasing me to pay for more 6 months online and then 550rs extra for shifting connection.

They are firstly forcing me to pay for 6 months connection, and then asking me extra charges for shifting the connection and then...

I am using excitel internet from past 6 months and i do not recommend it to anyone.
Very poor service. Initially they provide decent internet to establish consumer base but after a month or two the real problems arrive.
No connectivity, frequent disconnection, low browsing speed, etc.
And worst part is that no one listens to the problems.
Costumer care registers the complain and ask 24 hours to solve the problem...

Sir i have booked for new broadband connection from exitel and paid rs 3540/- to mr ravindra sales executive but after lapse of three months my broadband connection has not been installed till date le. 14/11/2019. I have regularly lodged the complaints to excital broadband customer care executive mr saif but he has shown inability to resolve the problem. The verification call from exitel has completed 25 day ago and ensure for installation...

Hi sir,

I taken a new connection with excitel on 19th oct and paid 3999 rs to them. They promised me uninterrupted service.

But from day first they are not able to provide internet service and even in started 48 hours there was no internet connection.

On daily basis connection lost and no internet.

When i asked to terminate my connection as pathetic service/support and refund my...

I have an excitel broadband connection and on 12 oct when i ask with customer support she told me that there is an excitel fiber connection upgrading in my area for which i have to pay 2000 /- which is refundable and not any extra penny and in return and of that my broadband connection is upgraded to excitel fiber. She assure the upgrading within 3 days. But till date no up-gradation is done....