Excitel Complaints & Reviews

Hi,
I have opened my new shop on 40 feeta road, om vihar phase - 5, uttam nagar (Yashmit dastaavej kendra). I have taken excitel net connection i thought that your service is best but unfortunately your service is worst and my experience is very bad with your services.
I dont know the vendor name of this area but i complaint many times but he is not giving proper service in 15 days i think only 2-3 days working properly.
I have raised many complaint on this issue but not action on that. This is my new shop and my customer and i am facing issue.
Please take action on this issue asap.
Thanksdinesh - [protected]

With lengthy and weighted promises before registration, they attracted me towards purchasing this service. I bought the 100 Mbps plan which was switched to 50 Mbps without my notice. I was randomly checking the "myExcitel" app where in I saw that the speed was reduced by 50% and even the plan was changed from 100 Mbps to 50 Mbps without me being notified. Upon reaching out to the support center, they have nothing more than an Apology to offer. I told them clearly that this is effecting my occupancy but they are least bothered. I wrote an email to the HELPDESK team with CEO in Cc and to my surprise, neither the CEO cares nor his team. It feels like I'm stuck with these worthless and wordless ## for 6 months in a row. I highly recommend those who seek broadband connection to stay miles and miles away from these ### careless ## who don't care a bit about consumer experience and are only worried about sales, because once a purchase is made then they have a new Bakra in the cell. In haraamiyo ka bohot bura hoga.

On March 1st, 2019, we decide to put up a new internet connection of Excitel Broadband based on the recommendation of our friend. The Excitel model operates on 3rd party contracts and hence, the internet services vary from area to area even within the same city. The technical service providers visited our place on March 2nd and installed their equipment (including the wire, adapter, fiber net cable, and another device, we had purchased our own double bandwidth router) in the evening. We had purchased a one month pre-paid plan of 50 MBS and we were promised a fast internet speed given the fiber net cable which was installed. However, the following few days of experience was harrowing, to say the least.
Firstly, within a few hours of installation, the adapter connected to their device literally burst in my presence. The adapter was clearly of some shoddy quality and could have potentially endangered my life or someone else had we been closer to the device. Thankfully I was at a safe distance but the burst adaptor's pieces went flying into different directions, tripped the MCB panel and completely damaged a whole section of our electrical sockets. The damage to these sockets and their subsequent repairs alone cost me Rs. 1600.
Secondly, the internet speed which was being provided proved to be disappointing. Within an immediate radius of a metre, the speed obtained was about 90% of the purchased plan. But if one increased their distance even by a few inches, the obtained speed was not even 20 % i.e. 10 MBPS. In our bedrooms and balcony, one could barely get a speed of 10 MBPS. The technicians had not bothered to wait for even half an hour for us to check the strength of the signal and speed. For this purpose, we directly called the third-party contractors (a man by the name of Suraj whose office is in Kishangarh) to inform of the same in addition to the hazardous incident of a burst adapter.
Thirdly, on March 3rd the technicians visited again to replace the adapter but were unable to solve the issue of low speed obtained in our bedrooms. They insisted that the problem was in our routers (despite our router being of a double band with and from a reputable brand- TP-Link) and that we should wait for a while for the speed to settle in and get better. By March 4th, there was no improvement for the same. We even registered a complaint on their app for the low-speed issue and the technicians who visited repeated the same thing which had been told to us the previous day. The customer service was lax, to say the least, and given our need for internet services on a regular basis, we decided to give a disconnection request on the same day itself via the app.
On March 5th, 2019, we decided to find about the refund policy and the process to get our money back for the same. We had long conversations with the customer care around noon which included the supervisor. However, the company refused to take responsibility for the 2000 rupees spent on our services. In total, we had spent Rs. 2820 whose break down was as follows:
Rs. 1000 for installation.
Rs. 1000 for the device
Rs. 820 for the pre-paid plan of one month
The customer care service refused responsibility for the refund of Rs. 2000 and moreover, despite having barely used their service for four days, they claimed that we would not get any refund for the Rs. 820 paid for our one month plan. We spent a good two hours trying to convince, cajole and explain our situation but to no avail. Following this, we contacted the third-party contractor to claim our refund of Rs. 2000. Instead of calming our nerves and convincing us of a smooth refund, Suraj told us to talk about our refund with the Excitel customer care service! This was the limit of the harassment we had faced so far. No one was claiming any responsibility for any sort of refund. A second conversation with Excitel customer service to explain how the third party was refusing to take responsibility for the Rs. 2000 refund, was to no avail. In fact, the customer care representative refused to escalate my complaint by retorting that his superiors had already had a conversation with me regarding this. Despite me explaining repeatedly, over a 14-minute conversation, that the third party was refusing any responsibility for any sort of refund; the representative kept parroting the same line of non-responsibility over the refund of Rs. 2000. Despite my plea to him that the third party had refused responsibility, he refused to transfer my call to his seniors.
If this is not a clear cut case of consumer harassment, I don't know what is. I will personally never recommend Excitel broadband to anyone and will make sure this complaint is public in all forums via blogs, social media, etc.
I will personally not rest till I have claimed refund and till Excitel is held responsible for the possible hazard which was presented to my life and safety and the consequent harassment I face in its customer service.
Suraj: [protected]
Excitel Customer Care: [protected]
Client Name: Ayushya Kaul

Excitel broadband is one of the worst internet service providers. Internet isn't working from last 2months and i have called them multiple times reporting the same issue and also i've raised a complaint over excitel app but no one responded to it more over one of the employes of excitel called me and told me to make a payment where my internet wasn't working prior to that month onwards and said after making a payment is when they will resolve the issue so by trusting their words i made a payment and then still issue hasn't got fixed and no one responded. So they are just using false statements so to get payment from customer for what customer is not liable for, where still they haven't fixed issue.

Excitel broadband is degrading it's services in south delhi day by day. They are not rectifying the consumer problems like mine which is not solved from past 4 days. Calling to thier customer support is next major task to deal with. They hear you but not move a finger to rectify it. They have hired regional agents which you keep calling them from morning but won't show up till evening or day after.
I've been dealing with slow speed which is less 1 mbps whereas my package with them is of 50 mbps. I've attached the photos of speed test from both excitel speedtest site as well as okhla speedtest, which also mentions the date and time. Also, i've attached the screenshot of my service package details with excitel broadband. I trust trai and i understand that they would do they right thing. Thank you.

1 month not use for interent wifi
Many time complaint for call not response any one
Every one disconnected my call, ankit gautam, manjit kaur, sarbjeet singh. Amandeep singh, utkarsh chauh, every customer executive jhootth bola hai mujes and excitel boradband mare amount refund nahin kare rahe hain or bole reha sir 2 day de ji ap ka wifi chale ja ga

I had submitted many complaints regarding the connectivity issue but they always say it's a problem from our local service partner and they say when contacted to talk to excitel service center. Now both party are not answering any calls from my side. I have done recharge of 50 mbps connection and i hardly get 5-10 mbps.
Please help what should i do?

This complain is regards to excitel broadband services one of the pathetic services i ever used it they took money and they are not giving wife broadband services i am calling them they are abusing and showing very bad behaviour looks like i am begging for the services they are just fooling around and they are treating there customers very bad... I feel very bad that why i have chosen there services they are just fake and i am not going to recommend anyone to be fool with them..

My excitel internet is not working when i call to excitel customer care +[protected] someone is picking my call and told me he cant come and cant check the internet from our end side because his duty shift is over now i m suffering from internet ... Everytime when i call he cant picking my phone and cant issue my resolve
Broadband - exciel
Broadband address - Jaswant apartment Tikona park jamia nagar 110025

My...

I have paid 2060 for 3 month package of 100 mbps net speed, on saturday, but they are not even gave cable to my house but still activated my account and when ever i call them for cable connection, they keep postponing by saying we will do it by today evening, but they never actually came for installation, when i ask them for a refund, they are saying, we will do it by today but they never did it, so i request you to help me get my refund

Hi,

This is Farhan from Mehdipatnam Hyderabad, I have renewed my connection and requested to shift connection which is free and told in excitel application. But the executive calling me and harrasing me to pay for more 6 months online and then 550rs extra for shifting connection.

They are firstly forcing me to pay for 6 months connection, and then asking me extra charges for shifting the connection and then...

I am using excitel internet from past 6 months and i do not recommend it to anyone.
Very poor service. Initially they provide decent internet to establish consumer base but after a month or two the real problems arrive.
No connectivity, frequent disconnection, low browsing speed, etc.
And worst part is that no one listens to the problems.
Costumer care registers the complain and ask 24 hours to solve the problem and after that automatically closes the complain whether the problem has been solved or not. They just close the complain.
And when i had enough and i lashed out at the costumer care executive, complaining about their poor services he said yes sir we have poor service. And when i threatened him by telling him that i no longer wish to continue with excitel he said 'sure go ahead i'll initiate your request for termination of internet.'
Is this the way of speaking with the costumers.
Excitel is literally the worst internet provider.

Sir i have booked for new broadband connection from exitel and paid rs 3540/- to mr ravindra sales executive but after lapse of three months my broadband connection has not been installed till date le. 14/11/2019. I have regularly lodged the complaints to excital broadband customer care executive mr saif but he has shown inability to resolve the problem. The verification call from exitel has completed 25 day ago and ensure for installation of broad band connection. Please look into the matter sincerely and resolve the problem at the earliest.

Hi sir,

I taken a new connection with excitel on 19th oct and paid 3999 rs to them. They promised me uninterrupted service.

But from day first they are not able to provide internet service and even in started 48 hours there was no internet connection.

On daily basis connection lost and no internet.

When i asked to terminate my connection as pathetic service/support and refund my money they saiad we can not refund anything.

Vendor and customer care people do not liston anything and most of time call is on hold 20 to 30 min.

Please take action against this company and help me to refund my money.

Thanks
Shailendra goel
Register phone number - [protected]

Address - 4/32 flat number f1 sector 5 rajendra nagar sahiababad

I have an excitel broadband connection and on 12 oct when i ask with customer support she told me that there is an excitel fiber connection upgrading in my area for which i have to pay 2000 /- which is refundable and not any extra penny and in return and of that my broadband connection is upgraded to excitel fiber. She assure the upgrading within 3 days. But till date no up-gradation is done.

Its been about 2 months when i paid the company in advance of rupees 1858 on 10-aug. Since then there have been several issues faced by me. They could not succeed in providing the fair quality of service.. Everytime i called the customer care, they would just tell the same boring thing that they will try to resolve asap but never ever my problem got resolved.. They would close the ticket without giving the due attention. After 2 months of hassle i requested for my refund for the 1 month left and they are hesitant in doing so..
Please help customers like me who work so hard to earn money and there are these organisations who are just at the market to cheat and make a fool out of so many customers..

The worst internet company ever - do not take this service. Their connectivity is fluctuating and once it goes, it takes easily a week to resolve - after you call everyday. They do not resolve your complaint in their 2 days resolution time. Their tls or floor managers do not take your calls. They lie to you and transfer the call to the 'supposed' manager where the phone rings for 28 mins before you cut the call (It happened to me now - if someone checks the records, you will find i am not exaggerating.) the customer service executives are good as they never lose their cool and are always courteous. But what will that do when the company doesn't give their customers the importance.
They have the worst partners ever or vendors who come to install the connection - each area has a different one. I guess the one allocated for sec 62 noida is the worst. They do not take your call even when you agree on a time when they will come to house to resolve the problem. My issue is still unresolved - it's been a week.

So i came to know about excitel from one of my friend. My internet was working fine but i want to upgrade it to high speed the fiber one. So i purchased plan from excitel as they were having an offer of 6 + 3 and i trusted them for this long period.

From first day problem started which was of speed and network disconnection. There service is so poor that they just want to solve the ticket regardless of fact that the issue is resolved or not. So i am facing frequent disconnections when i am connected to my wifi.

Till now they have changed my onu device, their technician paid me a visit and he said that he never faced such issue where sessions are getting timed out when you are connected. And its been two months now i think and till now the issue is not resolved. I am using my mobile data to use internet. They dont have the right technical team which can troubleshoot and eradicate your problem.
They dont care whether your net works or not. What they see is that its showing active from their end but at my end nothing is working. Not on any device.

Never go with excitel!!! Big mistake!!!

I would request my refund for the amount because i am not getting what i was promised.

Before changing the plan i was informed i will get same speed and same thing getting in plan of rs 820.20. After changing the plan my i'm getting frequent issues and very slow speed on my mobile devices. I called them first they said my mobile has some issue than router has some fault, after that they said we do not deal with speed on router or mobile. My all the devices is connected with d link now they are saying to use it on direct lab to get 50mbps. Why would i do that? Every body use mobile internet most of the time. My question is why i was miss informed that i will get same service in low cost but the reality was something else.

Now i'm hangedup for 3 months, on low speed while i pay for high. Government should look into this. Company like excital are dong very bad on the name of term and conditions. I had not opt for 3 month plan if the agent has some informed me everything.

They looted my 2000, now they have to pay. Tomorrow i'm going to register official complaint to dotc.
Regards anand1992

I took a excitel connection about 1 year back, and paid rs.2000.0 as security money plus monthly charges in cash to the local operator. As i am getting transferred to another town and i am asking for return of security money which the local operator had assured me at time of installation, both he and the company is refusing to do so saying its not there policy.
I have seen other complaints regarding this here and it seems the company is committing a fraud. I have been trying to call companies executives regarding this but no firm reply has come as yet. All these calls i have recorded and if it is not resolved asap i plan to take legal action against the company.