Excitel Complaints & Reviews

I am using excitel from past couple of months ..i have a internet break down issue since two weeks and they have not resolved the problem ..if i contact CUSTOMER CARE they just say some temporary fix and after two to three days again the internet is down..the CUSTOMER CARE talks rudely and they block my number cause i was calling them due to no internet ..this is worst internet service ...plz try to stop and close this ### dumb internet service company ..this is Hyderabad branch ...

In Kalkaji, our Excitel wifi connection is not working since last 7 days. I’ve been reporting complaints to Mr. Sanjeev (he leads the Excitel team in this are), sharing screenshots of 0 mbps speed, requesting technical help, setting appointments for the technician to come but nobody has showed up. I finally lodged a complaint on Excitel app and raised a ticket yesterday. After 24 hours and multiple frustrating attempts to schedule visits amidst a busy working life, a technician Mr. Goldy showed up, 1.5 hours later than our appointment. When I shared about lack of connectivity for 1 week, he showed no responsibility or respect and said ‘Excitel’s marketing team is desperate to sell its wifi even when the connection is poor in this area and then the technical team suffers.’ I reminded him that he’s representing Excitel and needs to be more professional. He said he’s a 3rd party and part of Excitel core team since Excitel outsources technical help. I told him that I have been frustrated for 7 days and am considering disconnecting Excitel wifi. He said ‘sure, don’t pay for a month and that’s all’. Extremely high handed, rude, unprofessional and disrespectful behaviour with no empathy for customers who are frustrated with repeated connectivity issues, and no problem solving attitude.

After getting excitel I had the worst experience o[censored]sing internet, in every two days the server get down and no internet connection, when I tried to connect the local operator then they take it for granted, and talk to us rudely. When I connect to CUSTOMER CARE it get resolved for one or two days then same issue, came back, I am fed up from this ### network.please take any action.

I tried contacting the excitel service provider, the support team which sits in mayur vihar phase 3 due to internet outrage, however the response from them was disgusting. They asked us to wait for 5-6 hours so as to resolve the same. We were doing work from home and they were not ready to understand our urgency and even spoke to us in a very rude manner. They precisely told us that no body can come and resolve this and asked us to change the internet service in case if we want to. This is what they do everytime we ask for resolution service. Instead o[censored]nderstanding customer's urgency they are more considered towards their convenience. Such type of customer unfriendly companies makes the life worst. Would request you to take necessary action against them so that they don't carry this attitude towards all the customers.

It's been about 3 months since using excitel connection no and facing no connectivity issue for 2 months.

I have complaint ticket no 1762602 dt 27.05.2019 and there is no response by company, i have paid full amount 6months plan dt 25.12.18 & after i have pay one month for july19, but there is no internet and no service extension and no refund.

I have logged complaints on there app so many time but, no response from 27.05.2019 there as well ticket gets generated and automatically gets resolved without knowing that your connection is working or not. They never visits to check real issue.

I request to everyone please do not buy excitel connection.

It's been really frustrating experience with excitel.
Thanks

Internet speed is very very slow
Since 1 week. Excitel internet is just to fool the people/customers. I also recommend other people not to install this type of 4th class quality internet. Service is also very very poor
Please take away your installed router and return my payement of 6171 rupees or resolve my problem otherwise i will complaint in consumer court. I will take very strict action against your company...

Hello,

It's been about 4 months since using excitel connection and facing disconnection issue every single day.

And if you call on customer care they create a ticket number and close it without any visit or fixing your issue.

I have logged complaints on there app, no response from there as well ticket gets generated and automatically gets resolved without knowing that your connection is working or not. They never visits to check ilthe real issue.
I request to everyone please do not buy excitel connection.

It's been really frustrating experience with excitel.
Thanks
Shashi kant pandey
[protected]

Nobody is picking my call regarding my complaint . I have been tried calling the past 5 days but no answer nobody is picking my call.the customer care is very poor nobody care about the customer support .My internet is frequently disconnecting for the past week, I need to connect to internet.They don't even consider the complaint of the customer, company doesn't care....

Excitel is fraud company. They have taken 750 rs advance for fibre but now they are not installing. Also my internet is not working and they are not providing any resolution. I have raised several tickets for past 20 days but no resolution. They are not refunding my 750 ra also. I will be filing a case against them to mislead consumers and illegal way of money making

After seeing so many consumer complaints. Not sure, how much fruitful will it be. It has been 2 months taken the connections and multiple time called to customer care. Complaints get registered with no +ve result. I stay in Aya Nagar and one of the local vendor has taken franchise o[censored]rs services through which I am using the facility. New connection just 2 month old every alternate day internet not working. I need to give support in odd hours and hence thought to take the service. Will wait for this month. If nothing +ve occurs will discontinue the service from Aug'19 onwards.

Consumer Name : Jenosh Mathew
Contact Number: [protected]

It has been more than 2 days and i did not receive any resolution for my connectivity issue. Moreover I can't even call them now for taking follow up on my complaint. Worst and pathetic service and they are not listening or taking any action on my complaint. The matter is escalated as per them from past two days. My whole work is now pending as well as I had to reschedule my interviews as no connectivity for skype

My name is manish saini and my registered mobile no and email id is [protected], [protected]@gmail.com and my active complaint no / ticket id is 1867635, it generate on 23 june 2019 at 16:42:27, and the problem is i ask everyday for the issue and then the customer care person said to wait till evening or 1 day or 4 days before the you said you have a very major problem so, we provide you a technician visit tomorrow, since than it has been 4 days completed, no one visit to my home. So i registered a against excitel on the consumer helpline and my docket / complaint no is 1429289.

We have taken the broadband connection on 01.04.2019 for 3 months as of now we faced the internenet issue approx 55 days. when ever I raised the complaint they are saying with in 24 hours your issue will clear but after 24 hours we are getting the internet 1 hour only after that same issue repeating from last 45 days. Some ticket numbers are placing here for your reference

1.296343
2.288799
3.292699
4.289431
5.296343
6.289431
7.292695

Above are raised tickets in app only I called to customer care approx 40 times regarding internet connectivity issue.

We faced the internet connectivity issue as I said 55 days but they have given extension only 10 days

Also I requested to the provider for termination of connection and refund for internenet connectivity issue faced days and remaining days but that is also not happened

Dear excitel,

You guys are not even responding to our problems of non connectivity since last three days. I am going to file a complaint against you in consumer forum today itself.
Pathetic experience about customer support. The local internet service provider and excitel are having some issues and the consumer is suffering! Why?

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Deepak dhankaria

Hi,

Excitel broadband is one of the worst internet service providers. Internet isn't working from last 2months and i have called them multiple times reporting the same issue and also i've raised a complaint over excitel app but no one responded to it more over one of the employes of excitel called me and told me to make a payment where my internet wasn't working prior to that month onwards and said after making a payment is when they will resolve the issue so by trusting their words i made a payment and then still issue hasn't got fixed and no one responded. So they are just using false statements so to get payment from customer for what customer is not liable for, where still they haven't fixed issue.

Hi excitel team,

Please terminate my excitel connection n refund my money as soon as possible... I am going to file a case against excitel in consumer court... By tomorrow and u people harras me with your services and and take three months payments in advance... After taking payment u people never bother about your customer... Ridiculous...

Regards
Prabhjit kaur

Inspite of paying in advance for internet service, they with their local partner - spectrum, are not willing to work & resolve the issue. Service tickets are opened from last 15 days...& chasing regularly on their helpdesk no. S[protected]. I have asked for my money refund clearly... But no conclusive response..

Seems making fool of customers - speed not upto mark m internet remains down / intermittent flappy & unstable

Ticket details are given below :

1830368
1870671

I am using exictel’s internet and from the past two weeks i am facing issues with my internet connection. I have raised a complaint on their mobile app and also i tried mailing them, calling them but every time their customer care executives say something else. Once they told me my modem is not working properly, then they said the problem is with my connection which they will check and then again i called and they said that the problem is in my entire area. I asked my neighbours and it turns out their internet was working fine. Their customer service is pathetic.

Hi Guys,

Excitel broadband is totally a fake company, i took a plan of 700 per month and out of 30 days i faced issue nearly about 20 days. once i called to customer care they registered my complain just for formality and i asked to connect my call to seniors but trust me they will not do it infact they don't have bandwidth to provide connection and speed.

so please be aware of this fraud company and don't ever think to take excitel connection.

Sir i have recharged my internet on 10 june on thier portal and after taking money my internet is not working from 2 days.

when i call them they say that they have sent someone to solve the problem but no one comes.

days are passing and they are not giving me internet services as well as not refunding my money also.

sir kindly help me . they also misbehave on phone also.

SIR INKE JO LOCAL INTERNET PROVIDERS HAIN WOH clearly mana kar rahe hain ki hum toh internet nahi theek karenge aur paise bhi nahi denge jo karna hai karlo.