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Excitel Complaints & Reviews

www.excitel.com

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Updated: Sep 18, 2026

Complaints 652

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20

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632

Bad 😕 It seems that Excitel has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: g-block 269/street no 8/pusta road/karawal nagar, New Delhi, Delhi, 110090

Website: excitel.in

My name is manish saini and my registered mobile no and email id is [protected], [protected]@gmail.com and my active complaint no / ticket id is 1867635, it generate on 23 june 2019 at 16:42:27, and the problem is i ask everyday for the issue and then the customer care person said to wait till evening or 1 day or 4 days before the you said you have a very major problem so, we provide you a technician visit tomorrow, since than it has been 4 days completed, no one visit to my home. So i registered a against excitel on the consumer helpline and my docket / complaint no is 1429289.

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We have taken the broadband connection on 01.04.2019 for 3 months as of now we faced the internenet issue approx 55 days. when ever I raised the complaint they are saying with in 24 hours your issue will clear but after 24 hours we are getting the internet 1 hour only after that same issue repeating from last 45 days. Some ticket numbers are placing here for your reference

1.296343
2.288799
3.292699
4.289431
5.296343
6.289431
7.292695

Above are raised tickets in app only I called to customer care approx 40 times regarding internet connectivity issue.

We faced the internet connectivity issue as I said 55 days but they have given extension only 10 days

Also I requested to the provider for termination of connection and refund for internenet connectivity issue faced days and remaining days but that is also not happened

Jul 06, 2019

Updated by Dilip Kumar Srikhakolla No update on above

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Address: Okhla, New Delhi, Delhi, 110032

Website: www.excitel.com

Dear excitel,

You guys are not even responding to our problems of non connectivity since last three days. I am going to file a complaint against you in consumer forum today itself.
Pathetic experience about customer support. The local internet service provider and excitel are having some issues and the consumer is suffering! Why?

-
Deepak dhankaria

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Address: Langer House, Hyderabad, Telangana, 500008

Hi,

Excitel broadband is one of the worst internet service providers. Internet isn't working from last 2months and i have called them multiple times reporting the same issue and also i've raised a complaint over excitel app but no one responded to it more over one of the employes of excitel called me and told me to make a payment where my internet wasn't working prior to that month onwards and said after making a payment is when they will resolve the issue so by trusting their words i made a payment and then still issue hasn't got fixed and no one responded. So they are just using false statements so to get payment from customer for what customer is not liable for, where still they haven't fixed issue.

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M

Mohammed Mudassar Siddiqi

from Mumbai, Maharashtra

Jul 29, 2019

After a big fight with [censored] exectives for the service they are providing i have asked to disconnect my internet and refund my money back. It have been 20 days now i have not received my money and there is no response my excitel

Please help me with my refund

A

a.niranjanram

from Chennai, Tamil Nadu

Sep 25, 2019

ram193 username
This complaint is regarding excitel broadband which not able to provide continuos broadband service and terminated in between after paying money for 3 months.
Initially for couple of days it worked fine but later it terminated services in our and informed as they are able to provide service and also not refunding money.

Till today I didn’t got any update and internet Paid amount for 3 months didn’t refunded by excitel.
Internet is not working from 8 days and nothing has done on its remedy.
i did not got any reply call for the same. Please refund my amount.
On the below i have called multiple times as all of sudden my internet got disconnected. Please let me know when my amount will be refunded.
Complaint number: 336726
We are going to consumer complaint forum on the same because of sudden termination even after amount paid for 3 months it was 6 days till now no action has been taken on the amount or else no call i got from your end.

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Address: G-68 sai kutir 3rd floor front side kiran garden uttam nagar, New Delhi, Delhi, 110059

Website: www.excitel.com

Hi excitel team,

Please terminate my excitel connection n refund my money as soon as possible... I am going to file a case against excitel in consumer court... By tomorrow and u people harras me with your services and and take three months payments in advance... After taking payment u people never bother about your customer... Ridiculous...

Regards
Prabhjit kaur

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Address: New Delhi, 110046

Website: Excitel.com

Inspite of paying in advance for internet service, they with their local partner - spectrum, are not willing to work & resolve the issue. Service tickets are opened from last 15 days...& chasing regularly on their helpdesk no. S[protected]. I have asked for my money refund clearly... But no conclusive response..

Seems making fool of customers - speed not upto mark m internet remains down / intermittent flappy & unstable

Ticket details are given below :

1830368
1870671

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Address: New Delhi, Delhi, 110055

Website: www.excitel.com

I am using exictel’s internet and from the past two weeks i am facing issues with my internet connection. I have raised a complaint on their mobile app and also i tried mailing them, calling them but every time their customer care executives say something else. Once they told me my modem is not working properly, then they said the problem is with my connection which they will check and then again i called and they said that the problem is in my entire area. I asked my neighbours and it turns out their internet was working fine. Their customer service is pathetic.

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Hi Guys,

Excitel broadband is totally a fake company, i took a plan of 700 per month and out of 30 days i faced issue nearly about 20 days. once i called to customer care they registered my complain just for formality and i asked to connect my call to seniors but trust me they will not do it infact they don't have bandwidth to provide connection and speed.

so please be aware of this fraud company and don't ever think to take excitel connection.

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Monalika Chaudhary

from Mumbai, Maharashtra

Jun 28, 2019

Excitel has been cheating clients by not providing internet 20 out of 30 days. They charge the full amount but don't provide full service. I have complained multiple times since Jan and no action is taken and internet has been out for more than 18 hours now. This company is a huge disgrace and do not use its services

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Address: 48, Okhla Industrial Estate Phase III, South Delhi â€“ 110020, India, New Delhi, Delhi, +91

Website: www.excitel.com

Sir i have recharged my internet on 10 june on thier portal and after taking money my internet is not working from 2 days.

when i call them they say that they have sent someone to solve the problem but no one comes.

days are passing and they are not giving me internet services as well as not refunding my money also.

sir kindly help me . they also misbehave on phone also.

SIR INKE JO LOCAL INTERNET PROVIDERS HAIN WOH clearly mana kar rahe hain ki hum toh internet nahi theek karenge aur paise bhi nahi denge jo karna hai karlo.

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Address: 122002

Hi team,

I have purchased internet service in DLF Phase 3 gurgaon at my home from excitel and paid 3 month of advance including installation charges. I had connection issues every now and then but this time My internet connection is not working since 14 days now and excitel customer care is not providing resolution but making false promises every time they say the ETA is 4 hours but when the counter becomes 0 they reset it to 4 hrs again it happening since 14 days now i have called customer care multiple times but no use. Now since I need to apply for another broadband from other vendor I need excitel to refund my money as I cannot afford two connections. Excitel is not even processing my refund and just saying they are working on resolution. Please help me to get my money back

Thanks
Vikas

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Address: F 406 Alhamra residency Asifnagar, Asif Nagar, Hyderabad, Andhra Pradesh, 500028

Website: excitel

Hyderabad, Asif Nagar / Vijaynagar colony area. I renewed my service for one full year and now neither there is response nor refund of payment from excitel team. Earlier we use to have problems fixed in hours but now since few months the excitel seems to have issues with staff iteration. Many good technicians have left and now response is bad. No response from complaint technicians. i think i would like to terminate my service and [censored] to another provider.

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Address: New Delhi, Delhi, 110054

Sir i m a student
My English is very weak so sorry in advanced for poor English
I m preparing for ssc cgl
I m doing online classes for that
So i took broadband of excitle company for online classses
But few week ago i shifted
To another location
So i requested to excitel for shift my connection
They commited me that they will shift my connection with in 2 days
After 6 days still they didn't shift my connection and now they r saying that
Excitle is not available in my area
Now after few days my exam will be
And i prepared nothing bcz of excitle
Plz help me sir

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AARAHMAN81

from Hyderabad, Telangana

Jun 21, 2019

I had renewed my broad band service . More than 25 days no connectivity and open tickets are not being attended. Requested refunded but no answer.This company seems to have problems now a days. As no one is answering the complaints.Only standard tele operator reply. No technician to attend to calls. Please avoid subscription to this broadband

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Address: 1680/3 govindpuri extension kalkaji new delhi, New Delhi, Delhi, 110019

Website: excitel

I subscribed to excitel nearly 2/3 weeks ago the first week went really smooth but from the second week i started facing difficulty even am facing them now when i speed test the internets it shows 42 mbps or even more but when i search something on the search engine it takes soo much time to show that result, i didn't have wifi router before but now that i needed it so i took excitel but i am very unhappy with the result it took me at least 15 attempts to search even to write this complaint please look for it or i will gladly change my connection my area is govindpuri extension kalkaji street number 3

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Namanchoudhary

from Delhi, Delhi

May 21, 2019

Iâ€™ve just joined this month and even low signal of my mobile data is giving better speed than this [censored] connection. No options for complaining and no active actions are there. No one is there who can resolve problem instantly.

T

Tomar Amar Pratap Singh

from Noida, Uttar Pradesh

Jun 21, 2019

They don't even what is customer service have registered complain and also called several time to local Operator. But they use to say will check within half an hour and after that they stop taking calls. No internet since past 24 hrs. No resolution nothing.

Tomar Amar Pratap Singh's reply, Jun 18, 2019

Pathetic and ridiculous service as well as customer service

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Address: 43/ 3 gali no 1 ashok mohalla maujpur delhi, New Delhi, Delhi, 110053

Website: my.excitel.com

As i am customer of excitel since 2 years.in recent days my connection does not working well, as it lost its connectivity servral time in a day.
I had complaint about this to my local distributer but he has no reaction over it, sometimes he even don't pickup my calls for days.
After i called to customer care, there is a 5 min wait over the telephonic conversation, after that a executive handle my call and she ensures me that it would be fixed by today. But same thing happen again after 2 days. I called again customer care
And the same thing happen nothing
I am just literally frustrated with this type of service.
And by bad luck i had recharge my connection for 6 months in march.
Please help me in getting my refund back

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Address: Street no. 5, 110065

Website: www.excitel.com

I have installed excitel broadband in my home. Everything was working fine but now there is frequent disconnection and speed issues. They have promised for 50 mbps but speed never reached that speed even once. I do connect to customer care but they have never explained reason for frequent disconnection. I asked them to check connection line till my home but that request is closed as resolved without checking line. Very pathetic service and customer care and they always close complaint resolve even if you are asking for explanation or showing them speed screen shots.
I tried to lookout for appellate but not able to find one for excitel.com.

Please help me to get it rectified as i am looking for solution since july 2018.

Subscriber name is: sandeep kumar
User name: sandeep_207_pm

May 30, 2019

Updated by Sandeep Bounthiyal Hi Team,
No one addressed this issue. I guess we are helpless due to excitel services. I will take legal action against them soon.

Sandeep

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Address: Plot no 11, Golf City, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.excitel.com

I have taken the 3 months plan on april 6 one month already passed but every day i facing connectivity issue. I've paid the amount in advance but i'm unable to utilize the same due to poor service and support. Please take serious action against such a unprofessional peoples. Worst internet provider i have known, please guide how can i get my money back. Thanks

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Address: Nathupur Village, Sector-24, DLF Phase 3,, Gurgaon, Haryana, 122022

Website: www.excitel.com

I have taken new internet plan from "Excitel" on 16th April. Since that day I am facing connectivity issues. From very starting most of times internet remains unavailable. Around 80% of time in a day, there remain zero connectivity.
Worst part is that their customer care is not caring about my issue. Everyday I need to follow up on they promise me to come and fix my problem but till date no one came and fixed my problem.
I am thinking to drag them to consumer court now as no one is there to listen my concern. Entire money spent goes wasted.

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Address: RBS Tower, Nathupur Village, Sector-24, DLF Phase 3,, 122022

Website: Www.Excitel.com

I have taken the internet service 2/3 weeks back. But most of the time or i can say everyday i face connectivity issue. I've paid the amount in advance but i'm unable to utilize the same due to poor service and support. They take 1/2 day to restore the service. I'm just frustrated with this kind of pathetic service and compelled to complaint about it.

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Website: Www.excitel.com

Maine 19 april 2019 ko excitel ka 643 ₹ ka unlimited internet ka recharge karaya tha. Jiski validity 30 din ki hoti hai. Tabi se mera internet nahi chal raha hai. Beech me ek baar complaint karne par kuch hours ke liye net chal gaya tha. Par aaj lagbhag 5 din se mera internet ka connection kaam nahi kar raha hai. Maine excitel broadband ko kai baar complaint bhi ki or maine unke local area service partner ko bi complaint ki. Customer care se hamesha mujhe vishvaas dilaya jaata hai ki aapki problem ka jaldi hi solution kiya jaayega par abhi tak mera internet ka connection start nahi hua hai. Na hi company meri recharge amount mujhe waapis karti hai. Please help me asap.

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Address: 204, ilyas building, kundhanbagh, Begumpet, 500016

Excitel broadband, user name: vardhan18, mobile : [protected]
Our broadband (Excitel) is not working properly from last 3 months and no one visited to resolve but the tickets getting closed even after repeated complaints. Asked for the refund of non working period, but refused and saying some # reasons. I have call recordings as proof. Need to take sever action on the issue as we are paying fee every month but not getting proper service and reply from broadband team. We need compensation for not working of internet.

+1 videos

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