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Excitel Complaints & Reviews

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Updated: Apr 13, 2026
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Excitel reviews & complaints page 25

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D
Deepak Dhankaria
from Delhi, Delhi
Jul 1, 2019
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Address: Okhla, New Delhi, Delhi, 110032
Website: www.excitel.com

Dear excitel,

You guys are not even responding to our problems of non connectivity since last three days. I am going to file a complaint against you in consumer forum today itself.
Pathetic experience about customer support. The local internet service provider and excitel are having some issues and the consumer is suffering! Why?

-
Deepak dhankaria
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    sai kishore telugu
    from Mumbai, Maharashtra
    Jun 30, 2019
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    Address: Langer House, Hyderabad, Telangana, 500008

    Hi,

    Excitel broadband is one of the worst internet service providers. Internet isn't working from last 2months and i have called them multiple times reporting the same issue and also i've raised a complaint over excitel app but no one responded to it more over one of the employes of excitel called me and told me to make a payment where my internet wasn't working prior to that month onwards and said after making a payment is when they will resolve the issue so by trusting their words i made a payment and then still issue hasn't got fixed and no one responded. So they are just using false statements so to get payment from customer for what customer is not liable for, where still they haven't fixed issue.
    After a big fight with [censored] exectives for the service they are providing i have asked to disconnect my internet and refund my money back. It have been 20 days now i have not received my money and there is no response my excitel

    Please help me with my refund
    ram193 username
    This complaint is regarding excitel broadband which not able to provide continuos broadband service and terminated in between after paying money for 3 months.
    Initially for couple of days it worked fine but later it terminated services in our and informed as they are able to provide service and also not refunding money.

    Till today I didn’t got any update and internet Paid amount for 3 months didn’t refunded by excitel.
    Internet is not working from 8 days and nothing has done on its remedy.
    i did not got any reply call for the same. Please refund my amount.
    On the below i have called multiple times as all of sudden my internet got disconnected. Please let me know when my amount will be refunded.
    Complaint number: 336726
    We are going to consumer complaint forum on the same because of sudden termination even after amount paid for 3 months it was 6 days till now no action has been taken on the amount or else no call i got from your end.
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      Prabhjit Kaur
      from Mumbai, Maharashtra
      Jun 30, 2019
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      Address: G-68 sai kutir 3rd floor front side kiran garden uttam nagar, New Delhi, Delhi, 110059
      Website: www.excitel.com

      Hi excitel team,

      Please terminate my excitel connection n refund my money as soon as possible... I am going to file a case against excitel in consumer court... By tomorrow and u people harras me with your services and and take three months payments in advance... After taking payment u people never bother about your customer... Ridiculous...

      Regards
      Prabhjit kaur
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        S
        Sanju_del
        from New Delhi, Delhi
        Jun 26, 2019
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        Address: New Delhi, 110046
        Website: Excitel.com

        Inspite of paying in advance for internet service, they with their local partner - spectrum, are not willing to work & resolve the issue. Service tickets are opened from last 15 days...& chasing regularly on their helpdesk no. S[protected]. I have asked for my money refund clearly... But no conclusive response..

        Seems making fool of customers - speed not upto mark m internet remains down / intermittent flappy & unstable

        Ticket details are given below :

        1830368
        1870671
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          Prana04
          from Delhi, Delhi
          Jun 16, 2019
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          Address: New Delhi, Delhi, 110055
          Website: www.excitel.com

          I am using exictel’s internet and from the past two weeks i am facing issues with my internet connection. I have raised a complaint on their mobile app and also i tried mailing them, calling them but every time their customer care executives say something else. Once they told me my modem is not working properly, then they said the problem is with my connection which they will check and then again i called and they said that the problem is in my entire area. I asked my neighbours and it turns out their internet was working fine. Their customer service is pathetic.
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            S
            sidsuny
            from New Delhi, Delhi
            Jun 15, 2019
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            Hi Guys,

            Excitel broadband is totally a fake company, i took a plan of 700 per month and out of 30 days i faced issue nearly about 20 days. once i called to customer care they registered my complain just for formality and i asked to connect my call to seniors but trust me they will not do it infact they don't have bandwidth to provide connection and speed.

            so please be aware of this fraud company and don't ever think to take excitel connection.
            Excitel has been cheating clients by not providing internet 20 out of 30 days. They charge the full amount but don't provide full service. I have complained multiple times since Jan and no action is taken and internet has been out for more than 18 hours now. This company is a huge disgrace and do not use its services
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              A
              arabhishek
              from Mumbai, Maharashtra
              Jun 14, 2019
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              Address: 48, Okhla Industrial Estate Phase III, South Delhi – 110020, India, New Delhi, Delhi, +91
              Website: www.excitel.com

              Sir i have recharged my internet on 10 june on thier portal and after taking money my internet is not working from 2 days.

              when i call them they say that they have sent someone to solve the problem but no one comes.

              days are passing and they are not giving me internet services as well as not refunding my money also.

              sir kindly help me . they also misbehave on phone also.

              SIR INKE JO LOCAL INTERNET PROVIDERS HAIN WOH clearly mana kar rahe hain ki hum toh internet nahi theek karenge aur paise bhi nahi denge jo karna hai karlo.
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                Vikas14u
                from Mumbai, Maharashtra
                Jun 12, 2019
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                Address: 122002

                Hi team,

                I have purchased internet service in DLF Phase 3 gurgaon at my home from excitel and paid 3 month of advance including installation charges. I had connection issues every now and then but this time My internet connection is not working since 14 days now and excitel customer care is not providing resolution but making false promises every time they say the ETA is 4 hours but when the counter becomes 0 they reset it to 4 hrs again it happening since 14 days now i have called customer care multiple times but no use. Now since I need to apply for another broadband from other vendor I need excitel to refund my money as I cannot afford two connections. Excitel is not even processing my refund and just saying they are working on resolution. Please help me to get my money back

                Thanks
                Vikas
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                  AARAHMAN81
                  from Hyderabad, Telangana
                  Jun 9, 2019
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                  Address: F 406 Alhamra residency Asifnagar, Asif Nagar, Hyderabad, Andhra Pradesh, 500028
                  Website: excitel

                  Hyderabad, Asif Nagar / Vijaynagar colony area. I renewed my service for one full year and now neither there is response nor refund of payment from excitel team. Earlier we use to have problems fixed in hours but now since few months the excitel seems to have issues with staff iteration. Many good technicians have left and now response is bad. No response from complaint technicians. i think i would like to terminate my service and [censored] to another provider.
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                    Kundan3344
                    from Samastipur, Bihar
                    Jun 7, 2019
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                    Address: New Delhi, Delhi, 110054

                    Sir i m a student
                    My English is very weak so sorry in advanced for poor English
                    I m preparing for ssc cgl
                    I m doing online classes for that
                    So i took broadband of excitle company for online classses
                    But few week ago i shifted
                    To another location
                    So i requested to excitel for shift my connection
                    They commited me that they will shift my connection with in 2 days
                    After 6 days still they didn't shift my connection and now they r saying that
                    Excitle is not available in my area
                    Now after few days my exam will be
                    And i prepared nothing bcz of excitle
                    Plz help me sir
                    I had renewed my broad band service . More than 25 days no connectivity and open tickets are not being attended. Requested refunded but no answer.This company seems to have problems now a days. As no one is answering the complaints.Only standard tele operator reply. No technician to attend to calls. Please avoid subscription to this broadband
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                      D
                      demple
                      from Delhi, Delhi
                      May 21, 2019
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                      Address: 1680/3 govindpuri extension kalkaji new delhi, New Delhi, Delhi, 110019
                      Website: excitel

                      I subscribed to excitel nearly 2/3 weeks ago the first week went really smooth but from the second week i started facing difficulty even am facing them now when i speed test the internets it shows 42 mbps or even more but when i search something on the search engine it takes soo much time to show that result, i didn't have wifi router before but now that i needed it so i took excitel but i am very unhappy with the result it took me at least 15 attempts to search even to write this complaint please look for it or i will gladly change my connection my area is govindpuri extension kalkaji street number 3
                      I’ve just joined this month and even low signal of my mobile data is giving better speed than this [censored] connection. No options for complaining and no active actions are there. No one is there who can resolve problem instantly.
                      They don't even what is customer service have registered complain and also called several time to local Operator. But they use to say will check within half an hour and after that they stop taking calls. No internet since past 24 hrs. No resolution nothing.
                      Tomar Amar Pratap Singh's reply, Jun 18, 2019
                      Pathetic and ridiculous service as well as customer service
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                        Vikas_bh
                        from Delhi, Delhi
                        May 18, 2019
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                        Address: 43/ 3 gali no 1 ashok mohalla maujpur delhi, New Delhi, Delhi, 110053
                        Website: my.excitel.com

                        As i am customer of excitel since 2 years.in recent days my connection does not working well, as it lost its connectivity servral time in a day.
                        I had complaint about this to my local distributer but he has no reaction over it, sometimes he even don't pickup my calls for days.
                        After i called to customer care, there is a 5 min wait over the telephonic conversation, after that a executive handle my call and she ensures me that it would be fixed by today. But same thing happen again after 2 days. I called again customer care
                        And the same thing happen nothing
                        I am just literally frustrated with this type of service.
                        And by bad luck i had recharge my connection for 6 months in march.
                        Please help me in getting my refund back
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                          Sandeep Bounthiyal
                          from Gurgaon, Haryana
                          May 17, 2019
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                          Address: Street no. 5, 110065
                          Website: www.excitel.com

                          I have installed excitel broadband in my home. Everything was working fine but now there is frequent disconnection and speed issues. They have promised for 50 mbps but speed never reached that speed even once. I do connect to customer care but they have never explained reason for frequent disconnection. I asked them to check connection line till my home but that request is closed as resolved without checking line. Very pathetic service and customer care and they always close complaint resolve even if you are asking for explanation or showing them speed screen shots.
                          I tried to lookout for appellate but not able to find one for excitel.com.

                          Please help me to get it rectified as i am looking for solution since july 2018.

                          Subscriber name is: sandeep kumar
                          User name: sandeep_207_pm
                          May 30, 2019
                          Updated by Sandeep Bounthiyal
                          Hi Team,
                          No one addressed this issue. I guess we are helpless due to excitel services. I will take legal action against them soon.

                          Sandeep
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                            loomba
                            from Delhi, Delhi
                            May 9, 2019
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                            Address: Plot no 11, Golf City, Gautam Buddh Nagar, Uttar Pradesh, 201301
                            Website: www.excitel.com

                            I have taken the 3 months plan on april 6 one month already passed but every day i facing connectivity issue. I've paid the amount in advance but i'm unable to utilize the same due to poor service and support. Please take serious action against such a unprofessional peoples. Worst internet provider i have known, please guide how can i get my money back. Thanks
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                              Ziyaur.Rahman
                              from Mumbai, Maharashtra
                              May 4, 2019
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                              Address: Nathupur Village, Sector-24, DLF Phase 3,, Gurgaon, Haryana, 122022
                              Website: www.excitel.com

                              I have taken new internet plan from "Excitel" on 16th April. Since that day I am facing connectivity issues. From very starting most of times internet remains unavailable. Around 80% of time in a day, there remain zero connectivity.
                              Worst part is that their customer care is not caring about my issue. Everyday I need to follow up on they promise me to come and fix my problem but till date no one came and fixed my problem.
                              I am thinking to drag them to consumer court now as no one is there to listen my concern. Entire money spent goes wasted.
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                                Ziyaur.Rahman
                                from Mumbai, Maharashtra
                                May 4, 2019
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                                Address: RBS Tower, Nathupur Village, Sector-24, DLF Phase 3,, 122022
                                Website: Www.Excitel.com

                                I have taken the internet service 2/3 weeks back. But most of the time or i can say everyday i face connectivity issue. I've paid the amount in advance but i'm unable to utilize the same due to poor service and support. They take 1/2 day to restore the service. I'm just frustrated with this kind of pathetic service and compelled to complaint about it.
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                                  Vijender Kashyap
                                  from Mumbai, Maharashtra
                                  May 3, 2019
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                                  Website: Www.excitel.com

                                  Maine 19 april 2019 ko excitel ka 643 ₹ ka unlimited internet ka recharge karaya tha. Jiski validity 30 din ki hoti hai. Tabi se mera internet nahi chal raha hai. Beech me ek baar complaint karne par kuch hours ke liye net chal gaya tha. Par aaj lagbhag 5 din se mera internet ka connection kaam nahi kar raha hai. Maine excitel broadband ko kai baar complaint bhi ki or maine unke local area service partner ko bi complaint ki. Customer care se hamesha mujhe vishvaas dilaya jaata hai ki aapki problem ka jaldi hi solution kiya jaayega par abhi tak mera internet ka connection start nahi hua hai. Na hi company meri recharge amount mujhe waapis karti hai. Please help me asap.
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                                    I'm Jagadeesh
                                    from Hyderabad, Telangana
                                    May 2, 2019
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                                    Address: 204, ilyas building, kundhanbagh, Begumpet, 500016

                                    Excitel broadband, user name: vardhan18, mobile : [protected]
                                    Our broadband (Excitel) is not working properly from last 3 months and no one visited to resolve but the tickets getting closed even after repeated complaints. Asked for the refund of non working period, but refused and saying some # reasons. I have call recordings as proof. Need to take sever action on the issue as we are paying fee every month but not getting proper service and reply from broadband team. We need compensation for not working of internet.
                                    +1 videos
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                                      Sreedharan Nair
                                      from Mumbai, Maharashtra
                                      Apr 26, 2019
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                                      Address: Hyderabad, Hyderabad, Andhra Pradesh

                                      Hi i have recently opted for excitel connection and also the sales team has called me within 1hr and also the agent came and collected the amount of 1680 for installation. The big mistake i did is paying the amount before installation and now i am paying the price for it.

                                      Also the agent name is prashanth and his mobile number is [protected]. Have tried calling him from last 3days he is not at all answering the call and not even his sales team. I think the guy have absconded by taking the amount.

                                      Also the customer care team is very bad every time i call the care the same agent lifts the call and inform they have escalated god knows to whom he escalated the issue and also they don't have any communication with the sales team and he works for the sales team this is joke.

                                      Will file a cheating case with the police regarding this company. So that they can find the missing agent.

                                      My sincere advice is that don't go for excitel ever and ever at all.
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                                        Mishraaa
                                        from Hyderabad, Telangana
                                        Apr 22, 2019
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                                        Address: hyderabad, Hyderabad, Andhra Pradesh, 500082

                                        I needed broadband connection on immediate basis as there was low network in my area. So i contacted excitel executive for the connection. They committed to provide the connection on the same day. But no body came for installation for 3 days. They took the package amount of rs. 590. Daily the technician will call ask for address and will tell will come for installation in half an hour but no body came till today. So contacted other internet service provider who came and did the installation on the same day. Now i am asking for refund they are denying for it and telling that connection will be done today. But i dont need the connection now as i have already have one.
                                        They are telling plan activation is already done for the month but i dont know how they are activating the plan without any user id and without connection set up?
                                        Apr 24, 2019
                                        Complaint marked as Resolved 
                                        they at last called for connection set up when i am already got another internet setup. i denied them that i don't want your connection. i took leave from office for installation and you all didn't come. so they agreed and refunded me my paid amount of rs.590
                                        My internet not working my router showing all green lights pon light green but why internet is not working I face this issue at least 10 days...and it's not resolve
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