Excitel Complaints & Reviews

Hi excitel team,

Please terminate my excitel connection n refund my money as soon as possible... I am going to file a case against excitel in consumer court... By tomorrow and u people harras me with your services and and take three months payments in advance... After taking payment u people never bother about your customer... Ridiculous...

Regards
Prabhjit kaur

Inspite of paying in advance for internet service, they with their local partner - spectrum, are not willing to work & resolve the issue. Service tickets are opened from last 15 days...& chasing regularly on their helpdesk no. S[protected]. I have asked for my money refund clearly... But no conclusive response..

Seems making fool of customers - speed not upto mark m internet remains down / intermittent flappy & unstable

Ticket details are given below :

1830368
1870671

I am using exictel’s internet and from the past two weeks i am facing issues with my internet connection. I have raised a complaint on their mobile app and also i tried mailing them, calling them but every time their customer care executives say something else. Once they told me my modem is not working properly, then they said the problem is with my connection which they will check and then again i called and they said that the problem is in my entire area. I asked my neighbours and it turns out their internet was working fine. Their customer service is pathetic.

Hi Guys,

Excitel broadband is totally a fake company, i took a plan of 700 per month and out of 30 days i faced issue nearly about 20 days. once i called to customer care they registered my complain just for formality and i asked to connect my call to seniors but trust me they will not do it infact they don't have bandwidth to provide connection and speed.

so please be aware of this fraud company and don't ever think to take excitel connection.

Sir i have recharged my internet on 10 june on thier portal and after taking money my internet is not working from 2 days.

when i call them they say that they have sent someone to solve the problem but no one comes.

days are passing and they are not giving me internet services as well as not refunding my money also.

sir kindly help me . they also misbehave on phone also.

SIR INKE JO LOCAL INTERNET PROVIDERS HAIN WOH clearly mana kar rahe hain ki hum toh internet nahi theek karenge aur paise bhi nahi denge jo karna hai karlo.

Hi team,

I have purchased internet service in DLF Phase 3 gurgaon at my home from excitel and paid 3 month of advance including installation charges. I had connection issues every now and then but this time My internet connection is not working since 14 days now and excitel customer care is not providing resolution but making false promises every time they say the ETA is 4 hours but when the counter becomes 0 they reset it to 4 hrs again it happening since 14 days now i have called customer care multiple times but no use. Now since I need to apply for another broadband from other vendor I need excitel to refund my money as I cannot afford two connections. Excitel is not even processing my refund and just saying they are working on resolution. Please help me to get my money back

Thanks
Vikas

Hyderabad, Asif Nagar / Vijaynagar colony area. I renewed my service for one full year and now neither there is response nor refund of payment from excitel team. Earlier we use to have problems fixed in hours but now since few months the excitel seems to have issues with staff iteration. Many good technicians have left and now response is bad. No response from complaint technicians. i think i would like to terminate my service and [censored] to another provider.

Sir i m a student
My English is very weak so sorry in advanced for poor English
I m preparing for ssc cgl
I m doing online classes for that
So i took broadband of excitle company for online classses
But few week ago i shifted
To another location
So i requested to excitel for shift my connection
They commited me that they will shift my connection with in 2 days
After 6 days still they didn't shift my connection and now they r saying that
Excitle is not available in my area
Now after few days my exam will be
And i prepared nothing bcz of excitle
Plz help me sir

I subscribed to excitel nearly 2/3 weeks ago the first week went really smooth but from the second week i started facing difficulty even am facing them now when i speed test the internets it shows 42 mbps or even more but when i search something on the search engine it takes soo much time to show that result, i didn't have wifi router before but now that i needed it so i took excitel but i am very unhappy with the result it took me at least 15 attempts to search even to write this complaint please look for it or i will gladly change my connection my area is govindpuri extension kalkaji street number 3

As i am customer of excitel since 2 years.in recent days my connection does not working well, as it lost its connectivity servral time in a day.
I had complaint about this to my local distributer but he has no reaction over it, sometimes he even don't pickup my calls for days.
After i called to customer care, there is a 5 min wait over the telephonic conversation, after that a executive handle my call and she ensures me that it would be fixed by today. But same thing happen again after 2 days. I called again customer care
And the same thing happen nothing
I am just literally frustrated with this type of service.
And by bad luck i had recharge my connection for 6 months in march.
Please help me in getting my refund back

I have installed excitel broadband in my home. Everything was working fine but now there is frequent disconnection and speed issues. They have promised for 50 mbps but speed never reached that speed even once. I do connect to customer care but they have never explained reason for frequent disconnection. I asked them to check connection line till my home but that request is closed as resolved without checking line. Very pathetic service and customer care and they always close complaint resolve even if you are asking for explanation or showing them speed screen shots.
I tried to lookout for appellate but not able to find one for excitel.com.

Please help me to get it rectified as i am looking for solution since july 2018.

Subscriber name is: sandeep kumar
User name: sandeep_207_pm

I have taken the 3 months plan on april 6 one month already passed but every day i facing connectivity issue. I've paid the amount in advance but i'm unable to utilize the same due to poor service and support. Please take serious action against such a unprofessional peoples. Worst internet provider i have known, please guide how can i get my money back. Thanks

I have taken new internet plan from "Excitel" on 16th April. Since that day I am facing connectivity issues. From very starting most of times internet remains unavailable. Around 80% of time in a day, there remain zero connectivity.
Worst part is that their customer care is not caring about my issue. Everyday I need to follow up on they promise me to come and fix my problem but till date no one came and fixed my problem.
I am thinking to drag them to consumer court now as no one is there to listen my concern. Entire money spent goes wasted.

I have taken the internet service 2/3 weeks back. But most of the time or i can say everyday i face connectivity issue. I've paid the amount in advance but i'm unable to utilize the same due to poor service and support. They take 1/2 day to restore the service. I'm just frustrated with this kind of pathetic service and compelled to complaint about it.

Maine 19 april 2019 ko excitel ka 643 ₹ ka unlimited internet ka recharge karaya tha. Jiski validity 30 din ki hoti hai. Tabi se mera internet nahi chal raha hai. Beech me ek baar complaint karne par kuch hours ke liye net chal gaya tha. Par aaj lagbhag 5 din se mera internet ka connection kaam nahi kar raha hai. Maine excitel broadband ko kai baar complaint bhi ki or maine unke local area service partner ko bi complaint ki. Customer care se hamesha mujhe vishvaas dilaya jaata hai ki aapki problem ka jaldi hi solution kiya jaayega par abhi tak mera internet ka connection start nahi hua hai. Na hi company meri recharge amount mujhe waapis karti hai. Please help me asap.

Excitel broadband, user name: vardhan18, mobile : [protected]
Our broadband (Excitel) is not working properly from last 3 months and no one visited to resolve but the tickets getting closed even after repeated complaints. Asked for the refund of non working period, but refused and saying some # reasons. I have call recordings as proof. Need to take sever action on the issue as we are paying fee every month but not getting proper service and reply from broadband team. We need compensation for not working of internet.

Hi i have recently opted for excitel connection and also the sales team has called me within 1hr and also the agent came and collected the amount of 1680 for installation. The big mistake i did is paying the amount before installation and now i am paying the price for it.

Also the agent name is prashanth and his mobile number is [protected]. Have tried calling him from last 3days he is not at all answering the call and not even his sales team. I think the guy have absconded by taking the amount.

Also the customer care team is very bad every time i call the care the same agent lifts the call and inform they have escalated god knows to whom he escalated the issue and also they don't have any communication with the sales team and he works for the sales team this is joke.

Will file a cheating case with the police regarding this company. So that they can find the missing agent.

My sincere advice is that don't go for excitel ever and ever at all.

I needed broadband connection on immediate basis as there was low network in my area. So i contacted excitel executive for the connection. They committed to provide the connection on the same day. But no body came for installation for 3 days. They took the package amount of rs. 590. Daily the technician will call ask for address and will tell will come for installation in half an hour but no body came till today. So contacted other internet service provider who came and did the installation on the same day. Now i am asking for refund they are denying for it and telling that connection will be done today. But i dont need the connection now as i have already have one.
They are telling plan activation is already done for the month but i dont know how they are activating the plan without any user id and without connection set up?

No internet supply since from past one month. Called customer care n number no time but no use. They are blaming local network and asking us to visit their office and contact them. When we are calling local network person he is very rude and claiming they are not supporting excitel.

I am in 6 months pakage and since 4 months i called customer care around 280 time.

Dear sir
I am paritosh Kumar panda from tellapur, Hyderabad and I have purchased a 50mbps plan on[protected] for which I have paid 1680 rupees for 3 month which is cumpolsury u have to give, the person who came for money tell that the connection is activated by next day evening, but today I am on 4th day every time I will talk with customer care they are telling it activated by tomorrow evening but the tommorow never came, one more thing I am asking for refund they are telling we have taken your complain and we are get back to u,

I don't want their connection & I want my refund.