Excitel Complaints & Reviews

On each alternate day i m facing same problem, i was facing same problem on 11 june and it was resolved on 13 again on 15 i was facing same problem. My quesrtion to u excitel if we r paying u for 30 days and facing problem on each alternate day thats not fair!!!

I m sharing some screen shot which will let u know that how much bad service u r providing to us, i got frustrated from that, i realy started hating ur company due...

The worst service ever.
I am on a 100mbps plan with excitel and i never get anything beyond 20-25 mbps.
I have raised my concern with the excitel team numerous times over phone and their ticketing system. All they come back to me is “they’ve checked and fixed the issue”; “there was an issue with the line and it’s fixed now”; “we’ve forwarded the ticket to the local vendor” etc. Etc. To top it all, they close...

Excitel distributed pamplates in our area with promoting offer on broadband connection. I have raised new connection request on 02-jun-2017 and the executive come up with subscription plans and he has collected 1 month subscription rs.570. Then broad band technician came and told that he will fix the connection with in 4 days. After 4 days i have waited for 2 more days but no response from the executive and called up multiple times and no...

I have been using excitel broadband internet for a long time, from the past one month there has been lot of connectivity problems. Everyday internet stops working and i have to call customer care everyday, even after explaining them multiple times they are not able to solve the problem, all they say is "your complaint has been forwarded to senior officials and you wont encounter it again." but guess what? Next day same problem. Excitel should...

Dear sir / madam
Main dhirendra singh exitel ka registered customer hoon.
Maine customer care main call kiya apna pw reset ke liye mere ko phone par bataya gaya ki aapka pw reset ho gaya aur aap ko msg bhej diya hai lekin mujhe koi bhi msg nahi aaya. Lekin uske baad jab maine dubara call kiya toh 25 baar mere phone call ko uthaya aur koi answer nahi diya kya aap customer ko isee tarah service provide karte hain.
br...

1) internet services (No prolongation)

2) customer service agent are giving false statements daily (Mr sachin, mr nizam,, etc etc) and
Not rectifying my problem saying resolving by another six to seven hours. It does get rectified but the other day same problem occurs.

3) daily loss of thousands as i am working from my home since 20 days to 25 days.

4) holding call lines for one hour, for...

The internet connectivity is highly unstable and there are frequent connectivity issues due to local cable operators. I have been creating multiple tickets every time there is an issue. Now I am not able to create new tickets because there is an open ticket for the same reason. The customer support has long queues and wait time is like 15 to 30 mins. Then they ask me to reboot my router twice. When it still does not work, I am told that there...

Respected sir
I beg to say that i'm always get speed just 13mbps or 15mbps but excitel internet company promised to provided to ur customer 50mbps even mostly speed is zero. Every day i'm disturbing by excitel internet service so plz tell to them that they should return my money as they promised to their customers. Its biggest mistake that i'm using this connection where i wasted my money. Staff of this company also using nonsense...

Most worst experience to choose service excitel broad band in hyderabad in kphb

I requested for new internet connection on 20-may-2017 & amount payed 500/- on same day to excitel sale person mr. B. Ramesh ([protected]//[protected]) (S. Id:1423819),

As per him, i'll get new connection in couple of days, but till now i didn't get connection (Passed 10 days)

Even connection is not given hot experience...

I have buy a excitel broadband connection on 2 april 2017 and i have used this connection till 16april 2017 afterthat due to some reasons i dont want to use this connection anymore so according to company"s policy[ 1 month money back gurantee ] i have applied for cancellation of this broadband connection on 17 april 2017. And after 45 days i have n"t get money and after calling to customer care i didn't get satisficatory answer. So pls solve...

I have need of internet for working in the night (From 10 p. M to 5 a. M). But, after 6 p. M in the evening, internet service is disconnected and next day morning in the 9 a. M automatically connected. This is going on for last 4 -5 days. When i complaint to customer care, they simply say that our executive will reach to you within hour. Either their staff not coming or if they come they can't solve the issue or say that after some time it...

I take the new internet connection of excitel. But after the connection it's working not regular. The internet cut 1 to 2 day. So i register our complaint to refund my money but company time for one week. But my money is not refunding me that time they give more time for refund.

So please help me to taking my money by excitel internet provider company.

Name - rajesh mourya
Mob no.-[protected]...

I have mailed at helpdesk several times but there is no service provided, instead they argue and give lame excuses.my money got wasted in the plan it is written that 50 mbps speed will be given but it is not even 1 mbps.Fed upwith poor speed please give my money back.according to me they are just fooling people.firstly their plan was of 20 mbps but we are getting only 5 and now it is of 50 mbps and eare hardly getting one mbps. now i dont...

Hello,
This is Vaishakh, I was contacted by one of the excitel representatives about 2weeks back, overwhelmed by the kind of packages they were providing I decided to sign up with them. I gave them my papers last mid week and since then they have been making vague promises to install my internet. I have been put on hold since last Friday. Everyday I call them and get told that the internet would be installed the same day by the end...

I have been using Excitel for more than 2 months now. I work and hence only use internet either after 7 in the evening or on weekends and still whenever I shift from my data to the excitel internet connection, it is either not working or is too slow. I get half the speed or sometimes even lesser of my plan. I have made many complaints but the problem only gets solved(if it gets solved) for few hours. The last time I complained (day before...

Hi. Please make sure you dont pay excitel company for connection. Ask them to give you connection first and then you pay. They took money from me and promised to give me connection in 24hours. Its been 15days now. They dont even recieve my call. Guys be careful and do not pay them. These guys arnt genuin. So many have complaints with these people. Need to file an FIR against the executive named P. Rajesh ASAP....

Please ignore my prevoius mail company title and that was typo error. Actually company name is Excitel Internet Service

I am writing to let you know of my concern about false informtion which your Sale's person of Excitel Internet gave me. I bought this connection on 08 April 2017 before that i called to Manish Kasana sales person for getting the information about Excitel plans then i told him that the connection i am using...

I have been using the excitel broadband connection from last 6 months. I have to shift from one location to another in delhi. On 24 April 2017, I asked my local internet provider "Cyber point", that I am shifting to another area. Can I shift my internet connection to new area. If no then I will cancel my this internet id and will search for other options in new area. The person said that yes I can shift and he will provide the connectivity...

Excitel has fialed to give the satisfactory services regarding internet and
there superviosors like Navneet.Pandey didn't called me back and closed the ticket without notifying, I called to Excitel customer care and then navneet came on call. Issue is not yet resolved. Since last Wednesday 26 Apr 17, internet is not working and without notification ticket has been closed. Please take action against navneet for closing the ticket....

I made Payment through online transfer on 29th April till date i.e. 5th May I did not get connection. I spoke to customer care people at least 15 times for getting connection but in vain. I called their executive 97times exactly but whenever I called the executive, they are escaping by saying we will be there in the evening. Most worst part is when I asked about their office location they told me on location however I found beauty parlor...