Excitel Complaints & Reviews

My internet is not working and when i give a call to complain, you people fool us by saying someone will visit. Very bad service. You think we are fool sitting here. This is the last time i am using your service and will now change the provider. You people can just make fool. Very poor service in Malviya nagar. Please look into it or you will loose all your customers just like me....

I am using excitel broadband from around 4 months. My user id is jp_lakshay
I always have to complaint against connectivity almost 4 times a month but this month. I made a complaint on 23 april which was closed by excitel without my confirmation later i again registered a new complaint on 28 april complaint no.56114, but resolution is still not provided to me.
I am an aware consumer and a chartered accountancy student so i know...

Worst internet service provider. Had installed it a month ago but the internet service is very poor. 15-16 mbps speed after taking 80 mbps plan and and sometimes no internet connection for 5-6 hours. Had complained 2 times but no response from the company. The installation was also late like after 15-16 days of confirming for the conmection.suggest not to go for excitel....

User I'd- goashwiniG5, We are facing connectivity issues for the last 16 days for several hours there is complete breakdown everyday between 11 am to 6 pm. Numerous complaints submitted to the company, everrytime a false assurance given. The company collects payments but disconnect despite of paying online in advance 3 days before the due date. Be aware of this company. Ashwini...

Sir, this is to inform you that i had a connection with excitel wwitth. User IDs sahil_47. Excitel had an add that "if you are not satisfied with the service within 1 month of installation your amount will be refunded without any questions" but unfortunately i had requested for the same on 20 march. Will installation was done on 28/02/2107. I have again asked for the refund but now they are not even listening and it seems they are least...

I am so furious about my internet working on a really sliw speeds. I was assured that will get 20 mbps speed in the price of Rs.800 per month. I am constantly running speed test on Speedtest.net and the maximum speed that i get is of 2mbps, even the upload speed shows 14.73 mbps which is way higher than the download one.
I have tried contacting Excitel a few times but every time i contact them they reset the connection and the internet...

I had activated a net plan of total Rs. 649 of Excitel company in February
month This company giving the unlimited peering of youtube and unlimited internate and also say if it is not wok properly then excitel will refund my whole money after complaning so many times, bt he didnt done this, and they didn't neither provide me internate properly nor the money......

After a week my connection got installed. excitel staf[censored]nable to fix my wifi broad band and they took my wifi broad band, saying that he will get fix and return back and never came back. i am waiting for my wifi broad band device.
i called to excitel customer care and spoke with durgesh, himanshu, vaishali but they disconnected my call after listening the query. next day i received welcome call of Bhawna and i told her same thing...

Such a bad connection they are provide us. its working only first month after that its totally bad. Lots of complaint registered by us but they are replied its working in 2 hours, we don't now, when 2 hours completed. we wanna money back, or suggest to all of new user please take back step from ""EXCITEL"" the worst connection. 2 G was better option instead of excitel....

They keep discoonecting my internet every 3-4 days and when i call the local guy who installed the excitel broadband they keep saying that the company sent some guys to check the internet and that issue never resolves ! And they take the money in advance and the service is poor. Even my mtnl internet was better than this ! They should refund everyones money ASAP they don't deserve the money...

Very shameful experience with excitel broadband. I have introduce broadband connection on 9-Dec-2016 so that I can work from home but when they came for installation the network was frequent disconnection. And I have been given an anticipation that it will be reviewed and fixed soon. Also given their local numbers to contact. I have been contacting them for 10-12 days but issue still remain same. They have never told me to call 1800 for that...

Your service is worst I purchased connection from Rajdhani communication in D103 South Ganesh Nagar Delhi -92 and made payment for the same but after repeated calls no one turned up for installation.
Your team leader Mandup - [protected] giving lame excuses that they don't have wire to do installation and your sales person vasudev gupta-[protected] only interested in sales giving fake promise of 1 hour installation.
Till now no...

I have been using excital for last 6-7 month. Pathetic customer service support. Breakup every day almost. these are mobile [protected] & gaurav [protected] which never ever help in getting proper support you in any break down. MY SUGGESTION NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL....

Extremely pathetic service:
I've subscribed to 20MBPS, however I do not get this much speed. It's always very less than that. While playing video, It keeps on buffering. I've complained them many times for this issue. Everytime they say that technician will repair the issue next day but nothing resolved as no one calls or visit. When I call them, they check the history and do nothing except making promise for next day.
The issue...

Excitel service and customer service rep are literally bad and crappy person. They charged extra, they will not provide any kind of good service and one of the worst thing every last week of the month service will go poor. And customer care rep says there is a problem in your device. What the hell. Sometimes they charge 740 then 750 then 760 and previous month they charged 800 what the hell service...

On customer care no. And website there is 799/- pack and 500 installation charges for excitel broadband. Then, i received call from local area distributor. He said he will take 250/- extra along with 799/- and 500/-. I asked the reason so he gave me stupid reasons. I called again on customer care but no satisfactory response from them and they also do not have accurate information. They put the call on hold for a long time and transfer calls...

I have taken Excitel internet connection on 20th August 2016 through Local Distributor Chankya Cables in Jeewan Park Uttam Nagar New Delhi area as per commitment on website and pamplet if consumer not satisfied with Internet Services they will not ask any question and refund full consumer money but today is 27th August 2016, within 8 days I have not get stable internet services only left the date of connection.
Raised multiple request...

1. This person named Mr. Gurdeep Singh Narang, give fake promises that net issue will be resolved in few mins. Never takes our calls. Tell me he will send some technician in few mins n never send any. When called again he switches off his cell
Phone. Bad service by this guy.

2. Zero connectivity. More than half of the time I can not see the network mostly in day time. It says cannot find the connection or can't access...

I have taken new internet plan from "Excitel" on 20th July 2016. Since that day I am facing connectivity issues. From very starting most of times internet remains unavailable. Around 80% of time in a day, there remain zero connectivity.
Worst part is that their customer care is not caring about my issue. Everyday I need to follow up on they promise me to come and fix my problem but till date no one came and fixed my problem.
I...

The local distributer came to collect the payment when i was not at home, my mom give them the money but he did not give any receipt. When i called the person he received my call once and told me that he will send someone with the receipt but he didnt and i called him again and now he is not even receiving my call.

I texted him to send me the receipt on my email address as i need to submit it in my office and there is no response...