Excitel Complaints & Reviews

I am so furious about my internet working on a really sliw speeds. I was assured that will get 20 mbps speed in the price of Rs.800 per month. I am constantly running speed test on Speedtest.net and the maximum speed that i get is of 2mbps, even the upload speed shows 14.73 mbps which is way higher than the download one.
I have tried contacting Excitel a few times but every time i contact them they reset the connection and the internet speed increases at that time. They say it is my router which is old, but i have tried connecting this router to other networks and it gives me good speeds.

It is just excitel which is playing tricks with customers.

I had activated a net plan of total Rs. 649 of Excitel company in February
month This company giving the unlimited peering of youtube and unlimited internate and also say if it is not wok properly then excitel will refund my whole money after complaning so many times, bt he didnt done this, and they didn't neither provide me internate properly nor the money...

After a week my connection got installed. excitel staf[censored]nable to fix my wifi broad band and they took my wifi broad band, saying that he will get fix and return back and never came back. i am waiting for my wifi broad band device.
i called to excitel customer care and spoke with durgesh, himanshu, vaishali but they disconnected my call after listening the query. next day i received welcome call of Bhawna and i told her same thing but she assure me for help and put me on hold but later on disconnected my call and never came back with solution.

i am help less. and thinking what a rubbish service excitel is providing.

Such a bad connection they are provide us. its working only first month after that its totally bad. Lots of complaint registered by us but they are replied its working in 2 hours, we don't now, when 2 hours completed. we wanna money back, or suggest to all of new user please take back step from ""EXCITEL"" the worst connection. 2 G was better option instead of excitel.

They keep discoonecting my internet every 3-4 days and when i call the local guy who installed the excitel broadband they keep saying that the company sent some guys to check the internet and that issue never resolves ! And they take the money in advance and the service is poor. Even my mtnl internet was better than this ! They should refund everyones money ASAP they don't deserve the money

Very shameful experience with excitel broadband. I have introduce broadband connection on 9-Dec-2016 so that I can work from home but when they came for installation the network was frequent disconnection. And I have been given an anticipation that it will be reviewed and fixed soon. Also given their local numbers to contact. I have been contacting them for 10-12 days but issue still remain same. They have never told me to call 1800 for that issue and I was in anticipation that it is still part of installation so I have been telling if they cannot fix return the money so that I will go with other broadband provider.

Finally they come back and told that I need to call 1800 for fixing such issue so I raised a complaint on 24th Dec and the issue got resolved on the same day. Now, they de-activated the account on 9-Jan-2017. So, it means that they have activated my account based on payment date but not the service provided date.

Now, once they deactivated the account I went to Excitel on 1800 for correcting the activation period however they are coming with a mercy statement that they can give grace period of 3 days. Though I had discussion with their seniors over call. Very very pathetic customer service. The complaint # is TMT[protected].

I would request you to please go through their call log and collect the discussion level I had with them. Also they put me in a situation to heavy monetary loss of my company due to not working from home for which I am being penalised. Also they do not have ethics and intention to provide service to their client for which they have already been paid.

Kindly do the necessary and immediate action against them and get me compensation for the loss.

Regards,
Anand Prakash

Your service is worst I purchased connection from Rajdhani communication in D103 South Ganesh Nagar Delhi -92 and made payment for the same but after repeated calls no one turned up for installation.
Your team leader Mandup - [protected] giving lame excuses that they don't have wire to do installation and your sales person vasudev gupta-[protected] only interested in sales giving fake promise of 1 hour installation.
Till now no installations after making several calls, I'll never suggest anyone to go for you.

I have been using excital for last 6-7 month. Pathetic customer service support. Breakup every day almost. these are mobile [protected] & gaurav [protected] which never ever help in getting proper support you in any break down. MY SUGGESTION NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.

Extremely pathetic service:
I've subscribed to 20MBPS, however I do not get this much speed. It's always very less than that. While playing video, It keeps on buffering. I've complained them many times for this issue. Everytime they say that technician will repair the issue next day but nothing resolved as no one calls or visit. When I call them, they check the history and do nothing except making promise for next day.
The issue is observed since 20th of October and tried calling on their CC number[protected] but was unable to get anyone and then I called their dealer in the area but no one attended the call. Finally, I could connect to them on 27th and logged a complaint about the issue. Since then they are giving me next day time everyday I call them.
I want my money back or the reimbursement for the days, the service was not proper. This was really frustrating and disappointing.
Pl look into this and resolve asap.
Thank You.

Excitel service and customer service rep are literally bad and crappy person. They charged extra, they will not provide any kind of good service and one of the worst thing every last week of the month service will go poor. And customer care rep says there is a problem in your device. What the hell. Sometimes they charge 740 then 750 then 760 and previous month they charged 800 what the hell service

On customer care no. And website there is 799/- pack and 500 installation charges for excitel broadband. Then, i received call from local area distributor. He said he will take 250/- extra along with 799/- and 500/-. I asked the reason so he gave me stupid reasons. I called again on customer care but no satisfactory response from them and they also do not have accurate information. They put the call on hold for a long time and transfer calls from different departments. Fraud company. Asked for extra money for no reason. No transparency.

I have taken Excitel internet connection on 20th August 2016 through Local Distributor Chankya Cables in Jeewan Park Uttam Nagar New Delhi area as per commitment on website and pamplet if consumer not satisfied with Internet Services they will not ask any question and refund full consumer money but today is 27th August 2016, within 8 days I have not get stable internet services only left the date of connection.
Raised multiple request over the mail with Excitel helpdesk as none of the person Excitel Customer care nor local distributor picked my call to hear my problem.

Now I am requesting to disconnect the service and refund amount they are hearing my request. Please help me to get this sorted out.

Regards
Jeetu

1. This person named Mr. Gurdeep Singh Narang, give fake promises that net issue will be resolved in few mins. Never takes our calls. Tell me he will send some technician in few mins n never send any. When called again he switches off his cell
Phone. Bad service by this guy.

2. Zero connectivity. More than half of the time I can not see the network mostly in day time. It says cannot find the connection or can't access the Internet. I have taken around 1100 plan and have not got service of even 500rs

3. I asked them to provide me bill. The technician came to install wires said a man will come in few hours n he will give u bill. Still waiting for that man toh come!

4. Pls tell me the procedure to disconnect this service and for the payback money for first month they promised before installation.

I have taken new internet plan from "Excitel" on 20th July 2016. Since that day I am facing connectivity issues. From very starting most of times internet remains unavailable. Around 80% of time in a day, there remain zero connectivity.
Worst part is that their customer care is not caring about my issue. Everyday I need to follow up on they promise me to come and fix my problem but till date no one came and fixed my problem.
I am thinking to drag them to consumer court now as no one is there to listen my concern. Entire money spent goes wasted.

The local distributer came to collect the payment when i was not at home, my mom give them the money but he did not give any receipt. When i called the person he received my call once and told me that he will send someone with the receipt but he didnt and i called him again and now he is not even receiving my call.

I texted him to send me the receipt on my email address as i need to submit it in my office and there is no response from their side. I feel helpdesk, their customer care is worst then the local distributor. I called them, sent them email but they say one thing that they cant help me and i need to take it up with local distributor.

They take the payment of excitel broadcom internet service and their internet gets off when i plan to do some work at night and mostly remain off at day time too, and when we call to complaint they don't pick the call. I have 5 of their mobile numbers and they dont pick any of one. I am very disappointed from there service i regularly pay them, and still i am facing this problem.
And many of my neighbours are facing the same. I live at Jail Road, New Delhi. Kindly look after my complaint.

Extremely poor after sales services from Excitel their local channel partner at janakpuri new delhi is know for its poor and anti customer attitude they came with a rude and ill mannerd people who misbehave with customer and even has no manners to speak with I had a very bitter experience with them and excitel itself doesn't take any initiative in resolving customers issues despite several requests and communications no one heeds, so beware.

Matter registered with excitel ticket #00023900 & #00026083

I have been using internet from excitel broadband pvt. ltd, when i take the connection they are saying that there is no hidden cost, but when the renewal time came they are start asking rs 100 extra, regarding that i logged a case in excitel broadband pvt. ltd customer care but and mail to mr vivek raina (director) regarding this issue till date they have not response.

User name : jitendra_kumar

My plan is : reeltime 759-data 1 (rs 759) but they are asking me (rs 869), when i refuse to pay they have disconnect my internet.
Case log : tkt[protected] dated : 21/07/2016

I took new connection on[protected] and it provided the services till evening of[protected]. now its 11 days and services has not been restored .Neither the local executive is picking up the phone call and nor the company is replying for the same..The service sucks a lot.When you call the Customer care it will keep you on hold for 10-15 minutes and finally the call is not answered by any of the customer care executive and the call gets disconnected. A very poor services has been provided by the excitel. My residence is at Begampur, NewDelhi.I want my money back .

This complaint is regarding excitel broadband which not able to provide continuos broadband service.
Intially for couple of days it worked fine but later it stopped working.
Mr. Saurab who is looking after the services in our locality which is vikaspuri was giving an excuse of power outrage problem, which was suppose to be resolved by now as per him.
But still facing the problem of lost connection.
As I have his personal number which he gave to me initially, I call him very often to check for the same to which his answer is that we are working on the problem and it will be resolved soon.
Its an everyday issue now.
Excitel doesn't gives the services it promise to its customers.
I guess its time to file a legal suite, Which is the only solution now for getting services we deserve.