Excitel Complaints & Reviews

I have been using the excitel broadband connection from last 6 months. I have to shift from one location to another in delhi. On 24 April 2017, I asked my local internet provider "Cyber point", that I am shifting to another area. Can I shift my internet connection to new area. If no then I will cancel my this internet id and will search for other options in new area. The person said that yes I can shift and he will provide the connectivity there. On his assurance, I recharged my prepaid excitel connection on 27 April 2017. On 4th May 2017, Cyber point owner told that he is unable to provide connection there. If another provider who is providing excitel connection is there can provide me connection then its ok. I searched only and got one excitel provider "Janak broadband". Now I called in excitel customer care and told the whole issue. The executive told me that if any other excitel provider is available there then you can shift your old excitel id with that provider. I called Janak broadband. The person and connected my excitel internet. I logged in with my old excitel id, but internet was not working. I came to Janak broadband with the issue. He called in customer care and they told him that old excited id cant be shifted to another provider. I have two questions. First when company is same and only local provider is different then why my id cant be shifted. Secondly, if it was not possible then why I was mis-guided by local provider and excitel executive.

I will not recommend the excitel connection. The company who cheats his customer is not reliable.

Excitel has fialed to give the satisfactory services regarding internet and
there superviosors like Navneet.Pandey didn't called me back and closed the ticket without notifying, I called to Excitel customer care and then navneet came on call. Issue is not yet resolved. Since last Wednesday 26 Apr 17, internet is not working and without notification ticket has been closed. Please take action against navneet for closing the ticket. I asked for my refund for the entire month also the local service provider too didn't helped in solving the problem, I have made the payment online and I want refund from excitel.

Today I called again to CC where they denied to file the complain against Supervisors. Ms. Vinita is one of the supervisor.

I made Payment through online transfer on 29th April till date i.e. 5th May I did not get connection. I spoke to customer care people at least 15 times for getting connection but in vain. I called their executive 97times exactly but whenever I called the executive, they are escaping by saying we will be there in the evening. Most worst part is when I asked about their office location they told me on location however I found beauty parlor instead of their office. When I visited their office in Secunderabad at least 25 people like me staging protest for refund of money. This is a fraud company please do not believe their words. Once you made the payment they wont pick your calls. Customer care persons will put your number in waiting if just incase if you tried for refund.

Refund scheme their strategy to sell their product.

My internet is not working and when i give a call to complain, you people fool us by saying someone will visit. Very bad service. You think we are fool sitting here. This is the last time i am using your service and will now change the provider. You people can just make fool. Very poor service in Malviya nagar. Please look into it or you will loose all your customers just like me.

I am using excitel broadband from around 4 months. My user id is jp_lakshay
I always have to complaint against connectivity almost 4 times a month but this month. I made a complaint on 23 april which was closed by excitel without my confirmation later i again registered a new complaint on 28 april complaint no.56114, but resolution is still not provided to me.
I am an aware consumer and a chartered accountancy student so i know how to tackle these companies.
My connection must be working within one day from now as i have already waited for 7 days.

Worst internet service provider. Had installed it a month ago but the internet service is very poor. 15-16 mbps speed after taking 80 mbps plan and and sometimes no internet connection for 5-6 hours. Had complained 2 times but no response from the company. The installation was also late like after 15-16 days of confirming for the conmection.suggest not to go for excitel.

User I'd- goashwiniG5, We are facing connectivity issues for the last 16 days for several hours there is complete breakdown everyday between 11 am to 6 pm. Numerous complaints submitted to the company, everrytime a false assurance given. The company collects payments but disconnect despite of paying online in advance 3 days before the due date. Be aware of this company. Ashwini

Sir, this is to inform you that i had a connection with excitel wwitth. User IDs sahil_47. Excitel had an add that "if you are not satisfied with the service within 1 month of installation your amount will be refunded without any questions" but unfortunately i had requested for the same on 20 march. Will installation was done on 28/02/2107. I have again asked for the refund but now they are not even listening​ and it seems they are least interested. Ref NOS for my address all on their website are 25811, 24377 & 21597. such companies just don't care for the customer's. They are just frauds. Kindly do the needful at the earliest i will be highly obliged.

I am so furious about my internet working on a really sliw speeds. I was assured that will get 20 mbps speed in the price of Rs.800 per month. I am constantly running speed test on Speedtest.net and the maximum speed that i get is of 2mbps, even the upload speed shows 14.73 mbps which is way higher than the download one.
I have tried contacting Excitel a few times but every time i contact them they reset the connection and the internet speed increases at that time. They say it is my router which is old, but i have tried connecting this router to other networks and it gives me good speeds.

It is just excitel which is playing tricks with customers.

I had activated a net plan of total Rs. 649 of Excitel company in February
month This company giving the unlimited peering of youtube and unlimited internate and also say if it is not wok properly then excitel will refund my whole money after complaning so many times, bt he didnt done this, and they didn't neither provide me internate properly nor the money...

After a week my connection got installed. excitel staf[censored]nable to fix my wifi broad band and they took my wifi broad band, saying that he will get fix and return back and never came back. i am waiting for my wifi broad band device.
i called to excitel customer care and spoke with durgesh, himanshu, vaishali but they disconnected my call after listening the query. next day i received welcome call of Bhawna and i told her same thing but she assure me for help and put me on hold but later on disconnected my call and never came back with solution.

i am help less. and thinking what a rubbish service excitel is providing.

Such a bad connection they are provide us. its working only first month after that its totally bad. Lots of complaint registered by us but they are replied its working in 2 hours, we don't now, when 2 hours completed. we wanna money back, or suggest to all of new user please take back step from ""EXCITEL"" the worst connection. 2 G was better option instead of excitel.

They keep discoonecting my internet every 3-4 days and when i call the local guy who installed the excitel broadband they keep saying that the company sent some guys to check the internet and that issue never resolves ! And they take the money in advance and the service is poor. Even my mtnl internet was better than this ! They should refund everyones money ASAP they don't deserve the money

Very shameful experience with excitel broadband. I have introduce broadband connection on 9-Dec-2016 so that I can work from home but when they came for installation the network was frequent disconnection. And I have been given an anticipation that it will be reviewed and fixed soon. Also given their local numbers to contact. I have been contacting them for 10-12 days but issue still remain same. They have never told me to call 1800 for that issue and I was in anticipation that it is still part of installation so I have been telling if they cannot fix return the money so that I will go with other broadband provider.

Finally they come back and told that I need to call 1800 for fixing such issue so I raised a complaint on 24th Dec and the issue got resolved on the same day. Now, they de-activated the account on 9-Jan-2017. So, it means that they have activated my account based on payment date but not the service provided date.

Now, once they deactivated the account I went to Excitel on 1800 for correcting the activation period however they are coming with a mercy statement that they can give grace period of 3 days. Though I had discussion with their seniors over call. Very very pathetic customer service. The complaint # is TMT[protected].

I would request you to please go through their call log and collect the discussion level I had with them. Also they put me in a situation to heavy monetary loss of my company due to not working from home for which I am being penalised. Also they do not have ethics and intention to provide service to their client for which they have already been paid.

Kindly do the necessary and immediate action against them and get me compensation for the loss.

Regards,
Anand Prakash

Your service is worst I purchased connection from Rajdhani communication in D103 South Ganesh Nagar Delhi -92 and made payment for the same but after repeated calls no one turned up for installation.
Your team leader Mandup - [protected] giving lame excuses that they don't have wire to do installation and your sales person vasudev gupta-[protected] only interested in sales giving fake promise of 1 hour installation.
Till now no installations after making several calls, I'll never suggest anyone to go for you.

I have been using excital for last 6-7 month. Pathetic customer service support. Breakup every day almost. these are mobile [protected] & gaurav [protected] which never ever help in getting proper support you in any break down. MY SUGGESTION NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.
NEVER EVER GO WITH EXCITEL.

Extremely pathetic service:
I've subscribed to 20MBPS, however I do not get this much speed. It's always very less than that. While playing video, It keeps on buffering. I've complained them many times for this issue. Everytime they say that technician will repair the issue next day but nothing resolved as no one calls or visit. When I call them, they check the history and do nothing except making promise for next day.
The issue is observed since 20th of October and tried calling on their CC number[protected] but was unable to get anyone and then I called their dealer in the area but no one attended the call. Finally, I could connect to them on 27th and logged a complaint about the issue. Since then they are giving me next day time everyday I call them.
I want my money back or the reimbursement for the days, the service was not proper. This was really frustrating and disappointing.
Pl look into this and resolve asap.
Thank You.

Excitel service and customer service rep are literally bad and crappy person. They charged extra, they will not provide any kind of good service and one of the worst thing every last week of the month service will go poor. And customer care rep says there is a problem in your device. What the hell. Sometimes they charge 740 then 750 then 760 and previous month they charged 800 what the hell service

On customer care no. And website there is 799/- pack and 500 installation charges for excitel broadband. Then, i received call from local area distributor. He said he will take 250/- extra along with 799/- and 500/-. I asked the reason so he gave me stupid reasons. I called again on customer care but no satisfactory response from them and they also do not have accurate information. They put the call on hold for a long time and transfer calls from different departments. Fraud company. Asked for extra money for no reason. No transparency.

I have taken Excitel internet connection on 20th August 2016 through Local Distributor Chankya Cables in Jeewan Park Uttam Nagar New Delhi area as per commitment on website and pamplet if consumer not satisfied with Internet Services they will not ask any question and refund full consumer money but today is 27th August 2016, within 8 days I have not get stable internet services only left the date of connection.
Raised multiple request over the mail with Excitel helpdesk as none of the person Excitel Customer care nor local distributor picked my call to hear my problem.

Now I am requesting to disconnect the service and refund amount they are hearing my request. Please help me to get this sorted out.

Regards
Jeetu