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Excitel Complaints & Reviews

www.excitel.com
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Updated: Oct 28, 2025
Complaints 649
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20
Unresolved
629
Bad 😕 It seems that Excitel has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Excitel reviews & complaints page 6

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H
H.N. Geetha Bai
Mar 13, 2023
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Address: #140/2 4th Main, 3rd Block, Thyagarajanagar, Bangalore-560070

Excite broad band Use rid: [protected] LAKSHMINARAYANA Hear by request your good #Office to terminate the Broad band service with immediate effect i.e., 13March 2023, and collect the modem and power adopter
Thanking you

With kind regard
LAKSHMINARAYANA
Excitel customer support has been notified about the posted complaint.
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    B
    Beeu 13
    Mar 12, 2023
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    It’s been 5 months I have disconnected their service and returned their router but I’m not getting my refund
    Excitel customer support has been notified about the posted complaint.
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      P
      Parihar साब
      from Jodhpur, Rajasthan
      Mar 9, 2023
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      Security deposit not return

      Address: Neq delhi

      I got my device terminated on 4th December, but it has been more than 90 days, yet the company has not returned my security deposit, after calling the costumer supporter, they say that your security deposit will be returned to you within 68 days. will be done according to the company the deposit is returned within 90 days take strict action against the company and return my secorty deposit...
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      V
      Vickky56
      from Ghaziabad, Uttar Pradesh
      Mar 5, 2023
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      Website: Excitel.com

      I have submitted the ONU device on 18 Nov 22 and was told that the refund will be given in 90 days.
      Now, 105 days are over and I haven't received the refund and chasing the customer care daily just for listening this - we have noted your complaint our team is working on it. They are lying and making false promises to their customers.
      Complaint id[protected]
      Excitel customer support has been notified about the posted complaint.
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        P
        Paramjit Joneja
        Feb 21, 2023
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        Non Refund of Security Deposit

        Address: EA-1/37 (GF), Inderpuri, New Delhi - 110012
        Website: excitel.com

        I had taken a WiFi Fiber connection from EXCITEL Broadband Private Limited New Delhi in Oct 2021 for three months and then renewed it for a period of one year from 26 Jan 2022 in my residence at EA-1/37 (GF), Inderpuri, New Delhi - 110012. I was asked to pay a refundable security deposit amount of Rs 2000.00 to be refunded on termination of the connection. Amount of Rs 2000.00 was duly paid online through the credit card on 21 Oct 2021. The...
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        S
        Shri790
        from Lucknow, Uttar Pradesh
        Feb 14, 2023
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        Ticket no .[protected].. its been more than 6 months Refund me scammers months i have returned my wifi box still haven't received refund they promised me that after i return the wifi box they will refund me within 1 month then i waited then they said 3 months wait now they just say i have forwarded your complain but they never refund me please help me out
        Excitel customer support has been notified about the posted complaint.
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        No one has contacted me and still no security money is refunded please help me
        Reply
        No one is helping or solving my problem my security deposit refund is still not initiated help me
        Reply
        Dear Sir/Mam please complaint here against any internet service provider
        Government website link => pgportal.gov.in

        => Click here to sign up => pgportal.gov.in

        => After Register Your Account and Login your Account

        => Lodge Public Grievance

        => click on I agree that my grievance does not fall in any of the above listed categories

        => Please select a Ministry/Department/State Government => Telecommunication

        => select main category broadband related

        => if no isp found in service provider list. change main category to others

        => Description

        => security code
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          bigmac
          Feb 9, 2023
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          Address: Vaishali sector 6 ,ghazibad

          My internet is not working from past 17 days and no information given to they also not giving me my refund
          Excitel customer support has been notified about the posted complaint.
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          Dear Sir/Mam please complaint here against any internet service provider
          Government website link => pgportal.gov.in

          => Click here to sign up => pgportal.gov.in

          => After Register Your Account and Login your Account

          => Lodge Public Grievance

          => click on I agree that my grievance does not fall in any of the above listed categories

          => Please select a Ministry/Department/State Government => Telecommunication

          => select main category broadband related

          => if no isp found in service provider list. change main category to others

          => Description

          => security code
          Reply
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            S
            sabysingh
            from Noida, Uttar Pradesh
            Feb 9, 2023
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            I hav refunded modem to Radhey krishna network Shahdara in month of Sep2022, but still after 5 months no refunds have been issued, every time Call center says It will be done in 10 days.
            Excitel customer support has been notified about the posted complaint.
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              S
              SHWETHA.Mammu
              Feb 7, 2023
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              I am using Excitel services from last 3 years..

              From Friday I.e., 3rd Feb 23 I am not getting internet and I raised a compliant in Excitel app.. And am calling to Customer care number again n again but am not getting any resolution..

              Am seriously very disappointed with Excitel services..

              Every time I call they say that they will escalate the case and I will be getting a call from supervisor. .

              Till now I haven't got any call or update from anyone..

              Very pathetic services in customer support..
              Excitel customer support has been notified about the posted complaint.
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                S
                Shashwata Das
                from Delhi, Delhi
                Feb 5, 2023
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                Excitel connection does not work almost all the time and when it rarely works, it is not stable at all and WiFi always disconnects and multiple calls to customer care goes unanswered without any resolution.
                Excitel customer support has been notified about the posted complaint.
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                  M
                  Manish2519
                  from Ghaziabad, Uttar Pradesh
                  Feb 4, 2023
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                  Resolved

                  ONU device security refund

                  Address: S-10/20 Shalimar housing complex Shalimar garden ext-1 sahibabad Ghaziabad Uttar Pradesh

                  My connection has been terminated and device submitted on September 2022 and the company has not given me a refund of Rs 2000, today it has been more than 60 days.Then I called the customer supporter what is he saying your bank details require, I ll submitted the same detail over a mail.but no response received yet.

                  I request the consumer complaint forum Strict action should be taken against this company.
                  I request the...
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                  P
                  Parihar साब
                  from Jodhpur, Rajasthan
                  Feb 3, 2023
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                  My connection has been terminated on 4 December 2022 and the company has not given me a refund of Rs 2000, today it has been more than 60 days.Then I called the customer supporter what is he saying your device is not submitted so you contact the locale dealer what should I call the locale dealer. He says that the accounted has come today, otherwise it will come tomorrow, then tomorrow he will scan the device and within 60 days your refund will be deposited in your bank account.
                  I request the consumer complaint forum Strict action should be taken against this company.
                  I request the Consumers Complaint Forum to refund me 2000 rupees from this company to my bank account.
                  Excitel customer support has been notified about the posted complaint.
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                    R
                    Rishabh Ahlawat
                    Jan 28, 2023
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                    Excitel customer care employee are most irresponsible regarding their work, they provide wrong information and does not talk properly with their customers as I have talked with two executive today only one is Khushbu and another one is male employee and that male employee doesn't provide his name and talking in very bad manner and disconnected the call, these both employees should get fired from the company and hire those employees who can provide proper information and help their customers
                    Excitel customer support has been notified about the posted complaint.
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                      B
                      Bhat Samir
                      Jan 20, 2023
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                      Sir, I return my device on 08 Sep 2022 but company not returned my security money of 2000 till date when i called the customer care they said it take 1 more week again and again. It is already near about 120 days when i have returned the device please look into this matter and do the needful
                      Excitel customer support has been notified about the posted complaint.
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                        P
                        Poornima poojary
                        Jan 16, 2023
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                        Address: Ram mandir station Goregaon West

                        They didn't give my security deposit it had 90 day above but they are giving achuse but they are not solving i wnt my refund
                        Excitel customer support has been notified about the posted complaint.
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                          T
                          Tarique Shamim
                          Jan 16, 2023
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                          Address: Gomti Nagar Extension Paarth Aadyant, Lucknow

                          Excitel is committing fraud by purposely disconnecting the internet service in my area. They kept disconnecting the service almost every day since last week for at least 4 - 6 hours, and they mentioned technical issues.
                          They are moth***kers not refunding my money.
                          Excitel customer support has been notified about the posted complaint.
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                            Bhat Samir
                            Jan 10, 2023
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                            Address: Srinagar Jammu and Kashmir
                            Website: www.excitel.com

                            I hand over there Excitel broadband device on 08 Sep 2022 at Ansari Complex Srinagar they said I will get the refund within 30 days now they have changed there refund policy to 90 days I have waited 120 now they are making excuses everyday whenever I called customer care number still I didn't get any response from they please look into this matter and do the needful.
                            Excitel customer support has been notified about the posted complaint.
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                              R
                              Reemakas
                              from New Delhi, Delhi
                              Jan 9, 2023
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                              I have requested for the days transfer to my new account since the month of October'22. The customer service executives doesn't know where to transfer the call and how to deal with the issue. They just say this will be done in 1 day and they do not work on it.

                              Today my connection is expired. Now they want me to recharge again.

                              I have also sent an email to the Nodal Officer but no response from their side as well.

                              Pathetic Service
                              Excitel customer support has been notified about the posted complaint.
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                                S
                                srbh164
                                Jan 7, 2023
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                                Resolved

                                Regarding my refund

                                Address: Kanpur

                                I have submitted the device on[protected] and they told me that refund will process in 90 days there app also showing that the refund will take place with in 90 days now when I am rasing complaint there app is telling your refund will process in 112 days such a scam company don't trust these type of service providers....
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                                WALI AHMED FAROOQUE
                                from Mumbai, Maharashtra
                                Jan 3, 2023
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                                Excitel is a fraud company. My internet is not working from 27th November 2022. Complaint several times but no resolution.
                                Now they are not refunding.
                                Even after complaining in national consumer helpline, they are not responding.
                                Don't take their connection.
                                Ticket No[protected], 10753963, 10753950 & 10886966
                                Excitel customer support has been notified about the posted complaint.
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