Excitel Complaints & Reviews

I have disconnected my Internet connection in the month of August month but siltill even after The end of December still the refund of security deposit of 2000 Rs has not been processed. I tried calling to customer care but they r not Responding properly. They say will arrange a call back but never ever I have received till now....

I have raised a request on 23rd of Dec 2022 regarding my internet issue since that day till now today 27th dec 2022, my internet issue not resolved not providing proper internet, need my money back...

Hi this is Abdul zakeer 220 mobile no[protected]from chilkalguda secundrabad Amar talkies lane from morning internet is not working
Kindly please send me the service team do me needful help on this

Thank you...

Hi I am Nisar,

I have excitel connection from around 3 year Excite ID: Nisaras01. I have 5 months of subscription remaining and i have raised multiple Service Request # 1650539, 1640492, 1646521, 1648788, 1516146, 1626670, 1638953, 1595545 and shared the complete issue details on the connection shifting. But no one is intrested in providng the sosolution instead extel customer care closeing the Service request without providing...

With reference to my customer user ID - [protected], I want to raise a complaint against Internet Service Provider company - Excitel.

From 30th November 2022 my internet is not working. I have already generated tickets and raised complaints more than 9 times. Always they automatically close the complaint without any solution. Nobody from Excitel came till now for any kind of solution. I have been completely disappointed from...

Am using excitel broadband service every month atleast 1 day internet getting disconnected, this month it's become soo worst, sunday evening 5pm internet got disconnected and on multiple escalation and multiple follow ups connection restores on Tuesday evening 6pm and later on same day 10 pm connection got again disconnect tried to call customer care they are disconnecting calls and saying that there not higher escalation and they don't have...

Name of the Company - Excitel Connection no:- [protected] paid security amount - 2000 Problem Reported - At the time of taking connection We've paid rs.2000 as a refundable security deposit as per company policy however after surrender the connection company promised us that they will refund our money within 30 days (email ss attached) and when I've called after 30 days then they told me that company policy has been changed and now I'll get...

Dear Team,
I am an existing customer of Excitel from last May 14th 2022 and from the day one I am not satisfied with the service and for the installation and to get the connectivity it took 1.5 months time to sort it out in a place like Bangalore.

Even after that we thought of continuing with the service and we are getting disappointed only because of the service.

Recent Experience -

I...

I call them more then 5 time today but won't response me back even i register a complaint but won't response me either please register a complaint...

After collecting ONU device they asked me to wait for 90 days that from
aug 15 2022 as per their policy rules so I followed that, then again due to some error they asked to wait for 10 days more that is till 25 nov 2022, even they took my account details to process refund. Now it's more than 100 days I have not been refunded till now, and still they are just expecting me to wait....

Dear Mr. Raina...

Greetings !!!

I am Ravi Sankar Kommu availed Excitel broad band fecility at my house for about 15 months and my subsciption ended on 13th Nov'22.

I handed over all the items like Fibre ONU device, modem, Power adopter, Empty carton box etc..to your agents in vijayanagar M/S. ARPITA CABLE NETWORK.

I have paid deposit of Rs.2590/- 0n 02 nd august'2021 as per the...

I have recharged for four months pack. Wifi is not working. I have raised as many complaints and spoken to several executives but there is no response from their end. And I have paid security deposit of Rs 2000 to Excitel they are not returning deposit money either.. There is a pending tickets regarding this issue since 70 days.. it expresses their carelessness and commitment towards customers.
please give resolution 🙏🏻...

I made a request on 07th Nov to transfer my internet connection to my new house. Today is 15th Nov and nothing has been done....

The excitle ISP in to push new optical connections deliberately providing lower speed and poor connections to the customers.
The terms and conditions of copper connection nowhere stated that it will not work properly in rain or will provide less speed.
The company's customer executives rather than helping with solutions push expensive plans to customers for better internet services....

I have purchase a new connection of Excitel Broadband 5G connection with 300 Mbps on 03-Nov-22, But since the connection is installed - Yet I received 8 -9 mpbs, checked in 2 laptops at least. Disconnect frequently. Buffering frequently.
It has been almost 10 days, neither they are providing me the promised speed nor refund.

I want refund but they refuse to do so. Please help me to process my refund...

Regarding excitel broadband: Reference may please be made to ticket number 10484625 on very frequent internet disconnection of Excitel broadband. Many a times, the Internet disconnects and reconnects automatically after every 5-6 minutes on an average, thereby causing frequent interruptions in my and my family's online activities. The whole purpose of getting broadband connection is defeated. Lot of time is being wasted in filing complaints...

I have been facing problem with my internet connection provided by Excitel. It’s been now more than 3 weeks since my internet has stopped working. A complaint number 10258130 was registered on 04Oct and is still pending with no positive response from Excitel team. Not a single engineer visited our location to check and all updates to the complaint is online. Another ticket number 10320178 was registered on 17Oct for change of router and...

I have requested for the connection of Excitel on Sep 13 2022 and paid the amount of 2360/- on the same day, They have not installed the Broad Band and they are not refunding the amount also.
Tried to contact the person (Naresh-[protected]) who has taken amount for connection, he is not lifting the phone.
Requested for cancellation of connection and raised complaint to customer care to refund the amount 17 Sept 2022, they have...

I used 6-month Excitel and purchased ONU device @1000/- and they said it is refundable. They don't even follow any systematic process like collecting device, issue handling, Checking device and device collecting reports etc.. I received a call from customer care and they provided the address to submit the ONU device and it was in very good condition. Immediately I went to dealer address and submitted the device and they verified the device...

Hello Team,

Since from 3 days i have been calling the Excitel customer care regarding the no internet connection issue but they are not reachable or unresponsive. I have also contacted the local excitel person who are dealing their services but they are also answering properly.

Can anyone please address this issue....