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Excitel Complaints & Reviews

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Updated: Oct 28, 2025
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Bad 😕 It seems that Excitel has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Excitel reviews & complaints page 6

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V
Vickky56
from Ghaziabad, Uttar Pradesh
Mar 5, 2023
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Website: Excitel.com

I have submitted the ONU device on 18 Nov 22 and was told that the refund will be given in 90 days.
Now, 105 days are over and I haven't received the refund and chasing the customer care daily just for listening this - we have noted your complaint our team is working on it. They are lying and making false promises to their customers.
Complaint id[protected]
+3 photos
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    P
    Paramjit Joneja
    Feb 21, 2023
    Feb 25, 2023
    This thread was updated on Feb 25, 2023
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    Non Refund of Security Deposit

    Address: EA-1/37 (GF), Inderpuri, New Delhi - 110012
    Website: excitel.com

    I had taken a WiFi Fiber connection from EXCITEL Broadband Private Limited New Delhi in Oct 2021 for three months and then renewed it for a period of one year from 26 Jan 2022 in my residence at EA-1/37 (GF), Inderpuri, New Delhi - 110012. I was asked to pay a refundable security deposit amount of Rs 2000.00 to be refunded on termination of the connection. Amount of Rs 2000.00 was duly paid online through the credit card on 21 Oct 2021. The...
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    S
    Shri790
    from Lucknow, Uttar Pradesh
    Feb 14, 2023
    Feb 27, 2023
    This thread was updated on Feb 27, 2023
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    Ticket no .[protected].. its been more than 6 months Refund me scammers months i have returned my wifi box still haven't received refund they promised me that after i return the wifi box they will refund me within 1 month then i waited then they said 3 months wait now they just say i have forwarded your complain but they never refund me please help me out
    Excitel customer support has been notified about the posted complaint.
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    No one has contacted me and still no security money is refunded please help me
    Reply
    No one is helping or solving my problem my security deposit refund is still not initiated help me
    Reply
    Dear Sir/Mam please complaint here against any internet service provider
    Government website link => pgportal.gov.in

    => Click here to sign up => pgportal.gov.in

    => After Register Your Account and Login your Account

    => Lodge Public Grievance

    => click on I agree that my grievance does not fall in any of the above listed categories

    => Please select a Ministry/Department/State Government => Telecommunication

    => select main category broadband related

    => if no isp found in service provider list. change main category to others

    => Description

    => security code
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      bigmac
      Feb 9, 2023
      Feb 27, 2023
      This thread was updated on Feb 27, 2023
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      Address: Vaishali sector 6 ,ghazibad

      My internet is not working from past 17 days and no information given to they also not giving me my refund
      Excitel customer support has been notified about the posted complaint.
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      Dear Sir/Mam please complaint here against any internet service provider
      Government website link => pgportal.gov.in

      => Click here to sign up => pgportal.gov.in

      => After Register Your Account and Login your Account

      => Lodge Public Grievance

      => click on I agree that my grievance does not fall in any of the above listed categories

      => Please select a Ministry/Department/State Government => Telecommunication

      => select main category broadband related

      => if no isp found in service provider list. change main category to others

      => Description

      => security code
      Reply
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        S
        sabysingh
        from Noida, Uttar Pradesh
        Feb 9, 2023
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        I hav refunded modem to Radhey krishna network Shahdara in month of Sep2022, but still after 5 months no refunds have been issued, every time Call center says It will be done in 10 days.
        Excitel customer support has been notified about the posted complaint.
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          S
          SHWETHA.Mammu
          Feb 7, 2023
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          I am using Excitel services from last 3 years..

          From Friday I.e., 3rd Feb 23 I am not getting internet and I raised a compliant in Excitel app.. And am calling to Customer care number again n again but am not getting any resolution..

          Am seriously very disappointed with Excitel services..

          Every time I call they say that they will escalate the case and I will be getting a call from supervisor. .

          Till now I haven't got any call or update from anyone..

          Very pathetic services in customer support..
          Excitel customer support has been notified about the posted complaint.
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            S
            Shashwata Das
            from Delhi, Delhi
            Feb 5, 2023
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            Excitel connection does not work almost all the time and when it rarely works, it is not stable at all and WiFi always disconnects and multiple calls to customer care goes unanswered without any resolution.
            Excitel customer support has been notified about the posted complaint.
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              M
              Manish2519
              from Ghaziabad, Uttar Pradesh
              Feb 4, 2023
              Feb 5, 2023
              This thread was updated on Feb 5, 2023
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              Resolved

              ONU device security refund

              Address: S-10/20 Shalimar housing complex Shalimar garden ext-1 sahibabad Ghaziabad Uttar Pradesh

              My connection has been terminated and device submitted on September 2022 and the company has not given me a refund of Rs 2000, today it has been more than 60 days.Then I called the customer supporter what is he saying your bank details require, I ll submitted the same detail over a mail.but no response received yet.

              I request the consumer complaint forum Strict action should be taken against this company.
              I request the...
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              P
              Parihar साब
              from Jodhpur, Rajasthan
              Feb 3, 2023
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              My connection has been terminated on 4 December 2022 and the company has not given me a refund of Rs 2000, today it has been more than 60 days.Then I called the customer supporter what is he saying your device is not submitted so you contact the locale dealer what should I call the locale dealer. He says that the accounted has come today, otherwise it will come tomorrow, then tomorrow he will scan the device and within 60 days your refund will be deposited in your bank account.
              I request the consumer complaint forum Strict action should be taken against this company.
              I request the Consumers Complaint Forum to refund me 2000 rupees from this company to my bank account.
              Excitel customer support has been notified about the posted complaint.
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                R
                Rishabh Ahlawat
                Jan 28, 2023
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                Excitel customer care employee are most irresponsible regarding their work, they provide wrong information and does not talk properly with their customers as I have talked with two executive today only one is Khushbu and another one is male employee and that male employee doesn't provide his name and talking in very bad manner and disconnected the call, these both employees should get fired from the company and hire those employees who can provide proper information and help their customers
                Excitel customer support has been notified about the posted complaint.
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                  B
                  Bhat Samir
                  Jan 20, 2023
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                  Sir, I return my device on 08 Sep 2022 but company not returned my security money of 2000 till date when i called the customer care they said it take 1 more week again and again. It is already near about 120 days when i have returned the device please look into this matter and do the needful
                  Excitel customer support has been notified about the posted complaint.
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                    P
                    Poornima poojary
                    Jan 16, 2023
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                    Address: Ram mandir station Goregaon West

                    They didn't give my security deposit it had 90 day above but they are giving achuse but they are not solving i wnt my refund
                    Excitel customer support has been notified about the posted complaint.
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                      T
                      Tarique Shamim
                      Jan 16, 2023
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                      Address: Gomti Nagar Extension Paarth Aadyant, Lucknow

                      Excitel is committing fraud by purposely disconnecting the internet service in my area. They kept disconnecting the service almost every day since last week for at least 4 - 6 hours, and they mentioned technical issues.
                      They are moth***kers not refunding my money.
                      Excitel customer support has been notified about the posted complaint.
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                        B
                        Bhat Samir
                        Jan 10, 2023
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                        Address: Srinagar Jammu and Kashmir
                        Website: www.excitel.com

                        I hand over there Excitel broadband device on 08 Sep 2022 at Ansari Complex Srinagar they said I will get the refund within 30 days now they have changed there refund policy to 90 days I have waited 120 now they are making excuses everyday whenever I called customer care number still I didn't get any response from they please look into this matter and do the needful.
                        Excitel customer support has been notified about the posted complaint.
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                          R
                          Reemakas
                          from New Delhi, Delhi
                          Jan 9, 2023
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                          I have requested for the days transfer to my new account since the month of October'22. The customer service executives doesn't know where to transfer the call and how to deal with the issue. They just say this will be done in 1 day and they do not work on it.

                          Today my connection is expired. Now they want me to recharge again.

                          I have also sent an email to the Nodal Officer but no response from their side as well.

                          Pathetic Service
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                            S
                            srbh164
                            Jan 7, 2023
                            Jan 7, 2023
                            This thread was updated on Jan 7, 2023
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                            Resolved

                            Regarding my refund

                            Address: Kanpur

                            I have submitted the device on[protected] and they told me that refund will process in 90 days there app also showing that the refund will take place with in 90 days now when I am rasing complaint there app is telling your refund will process in 112 days such a scam company don't trust these type of service providers....
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                            WALI AHMED FAROOQUE
                            from Mumbai, Maharashtra
                            Jan 3, 2023
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                            Excitel is a fraud company. My internet is not working from 27th November 2022. Complaint several times but no resolution.
                            Now they are not refunding.
                            Even after complaining in national consumer helpline, they are not responding.
                            Don't take their connection.
                            Ticket No[protected], 10753963, 10753950 & 10886966
                            +1 photos
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                              D
                              Dineshkumarm15
                              Dec 29, 2022
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                              I have disconnected my Internet connection in the month of August month but siltill even after The end of December still the refund of security deposit of 2000 Rs has not been processed. I tried calling to customer care but they r not Responding properly. They say will arrange a call back but never ever I have received till now.
                              Excitel customer support has been notified about the posted complaint.
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                                Irfansyed96
                                Dec 27, 2022
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                                Address: Hyderabad

                                I have raised a request on 23rd of Dec 2022 regarding my internet issue since that day till now today 27th dec 2022, my internet issue not resolved not providing proper internet, need my money back
                                Excitel customer support has been notified about the posted complaint.
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                                  Abdul zakeer 220
                                  Dec 24, 2022
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                                  Address: H.no 11-1-778 chilkalguda secundrabad

                                  Hi this is Abdul zakeer 220 mobile no[protected]from chilkalguda secundrabad Amar talkies lane from morning internet is not working
                                  Kindly please send me the service team do me needful help on this

                                  Thank you
                                  Excitel customer support has been notified about the posted complaint.
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