Exide Industries — Exide battery replacement issue-complaint

Address:	New Delhi, Delhi, 110086
Website:	www.exidereachout.com

Dear sir,

I have bought exide battery (S no m6j5t436489) on 30th jan 2016 from dealer h. S. Automobile, b 33 sector 1, rohini new delhi 110085.

Few days after only battery started creating problem and getting discharged immediately. I have got it checked with honda workshop and they told to get battery checked thorough exide service centre.

I have given battery for replacement/repair to dealer on 26th april 2016, they have given me only dealer claim form and taken warranty card and invoice from me saying that it has to be sent along with battery to service centre. I have been told that i will get sms within a week then i have to collect battery from dealer. I have not received any sms and after follow up after one week, i have been told that sometime it take more than a week. When i have not received any sms/update after 15 days, i again contacted dealer then they told battery replacement arrived. They were giving me replacement battery (S no m6d6t239849) without any warranty card and invoice. They were giving me only replacement battery and warranty foc bill (Where old battery s. No mentioned, not the new battery s. No). When i refused and called mr rituraj (Exide service centre, wazir pur) on [protected], he told me that they don’t issue warranty card with replacement battery and will generate invoice after 2-3 days for new battery. He asked me to follow up for replacement battery invoice after 2-3 days which can be used for warranty claim going forward.

I am not happy with the services provided by dealer and service centre. There is no clear process for battery replacement. I don’t have anything at the moment (Except battery) to claim that i have purchased this from exide. How can i claim warranty in future without warranty card?

I think there is some problem and dealer/service centre people are making fool of the customers. Can you please look into this and resolve? I have attached all realted documents here..

Regards,
Manish saini