Exide Life Insurance — money deducted 25k but order failed no refund waiting for 10 days

Address:

Bangalore, Karnataka, 560037

Hi team,
I was supposed to transact through payumoney from exide life.in but my payment was deducted from the wallet and order was not successful. Please refund that amount to wallet asap.
I am frequently sending mails but there is no response from the team. I have 20k amount in my wallet it was deducted and order not done. How long it will take to make my payment as today is the last date to make the payment for my insurance. Kindly look at my issue. I was supposed to transact through payumoney from exide life.in but my payment was deducted from the wallet and order was not successful. Please refund that amount to wallet asap.

I sent many mails to payumoney regarding the same no response from last 10 days. I will raise a dispute on this if not respond in 2 days.

Two account registered mobile no's:[protected] and [protected]
Amount deducted from both accounts.
Paid by: pdbr praveen
Paid to: www.exidelife.in
Payment id:[protected]
Suborder id:ot[protected]

Paid by: praveen
Paid to: www.exidelife.in
Payment id:[protected]
Suborder id:ot[protected]

Regards,
Praveen
[protected]
[protected]