Extra Marks — Extramarks package taken for Class XI and XII

Address:	506, Surya Kiran Building, 19 K.G.Marg, Connaught Place, New Delhi 110 001, India ,136,
Website:	www.extramarks.com

I had purchased subscription for 2yrs for class XI and XII for my son Anmol Gupta on 23 Dec 2022 which was starting from April 2023 onwards vide Order No 00105157, Invoice Number UP/R/2223/019422, Invoice Date: 23.12.2022 which includes class X package (for the year 2022-23) as complimentary.
After activation of package taken for class XI in April 2023, my son is facing problems to use it. Tried many times since Jan 2023, but failed to contact to your executives, Sh. Ashutosh Verma and Sh. Nikhil Goswami (sales executives), who was dealing your Dehradun Office, left Dehradun.
I also tried many times on mentor no as they provide me, but failed. Then contact to Customer care, they asked to provide email but once again no response from your side. At last, in end of June 2023, the Customer care executive told me to raise the issue through mail.
Now, I am not interested to keep going with this package because I am fed-up with your services from Jan to June 2023. So it is requested to cancel this package and return my money as soon as possible.