Faber — Abysmal Customer service

Address:

Uzanbazaar, Guwahati

Bought a brand new burner. The burner has some valve issues and I placed a complaint on the 3rd day of receiving the product. Their service personnel is yet to call me even after 15 days. I believe this is the very reason their customer service ratings are abysmal. I have called their service multiple times and each time they say they are escalating. I don't know whom they are escalating for such a repair. Customer service is an integral part of customer satisfaction in a competitive market. There are a lot of brands to choose from. I don't understand if they cannot provide service why to bother selling your products in the market or they just want to sell their products without any consequnces. I made a mistake and will not make it again.

Complaint number: GUW[protected]