Faber — After sales and customer care services pending for 1 month for dishwasher

Address:

FRANKE FABER INDIA Private Limited S. NO.1086/1, 1086/2 VILLAGE SANASWADI, TALUKA SHIRUR, PUNE - 412208, Maharashtra, INDIA

THE WORST CUSTOMER SERVICE AND AFTER SALES SERVICE!!!
purchased dishwasher model :FFSD6PR12SNeo serial :M[protected]
on January. the product worked fine no problems there, however on 5th of may the lock attachment for the detergent dispenser broke. its a normal manufacturing defect and is covered in the warranty. called the customer care and they sent there technician *Mr. Mukesh Gole*, he came saw the problem took pictures and said we will have to order in the material from head office this might take more then 5 day, which is a reasonable time for repairing a small defect, longer then usual but still reasonable. i call this gentle man after 3 days to inquire about the status, he tells if going to take *MORE 15 DAY!!!* and stated some technical reason that they can not order the right material, then proceeded to shift the blame to a lady saying she has ordered it as soon as it will come he will come repair it. after 15 days i call them again and they still say that it is *GOING TO TAKE MORE 15 DAYS BEACUSE THEY HAVENT ORDERED THE MATERIAL YET* when asked who is incharge of this service center he made me speak to another gentle man who is supposedly the manager of the service center and he was asking for money for repair work... when asked why was the complaint pending for so long and no order was made, also no communication back to the customer as to why it is taking so long, *HE DIRECTLY CUT THE CALL*. when called back i was made to speak to a lady who assured me *MY COMPLAINT WILL BE RESOLVED WITH IN A WEEK!!!*... IT HAS BEEN ALMOST AN ENTIRE MONTH STILL THEY ARE IGNORING MY CALLS AND MY COMPLAINT HAS NOT BEEN TOUCHED... NO CALL BACKS FROM THE COMPANY TO EVEN INQUIRE IF THE COMPLAINT WAS RESOLVED... I AM STILL WAITING!!!...
2 QUESTIONS THAT NEED TO BE ASKED HERE:
1. IS IT REALLY THAT HARD TO GET EQUIPMENT FROM PUNE OF ALL PLACES BECAUSE IT DOESNT TAKE MORE THEN 10 HOURS TO REACH THERE FROM BHOPAL... AND WHAT JUSTIFIES THE 1 MONTH LONG WAIT PERIOD JUST TO REPAIR A SMALL DETERGENT DISPENSER?
2. WHAT IS THE PERPOUSE OF OWNING A DISHWASHER WHEN I HAVE TO WASH DISHES BY HAND FOR MONTHS AND MONTHS?

I HOPE MY COMPLIANT WILL BE SOON RESOLVED... WITH REPAIR OF THE DETERGENT DISPENSER OF MY DISHWASHER.