Faber — Built in hob and burner replacement

Faber after sales service literally sucks!! I have got my brass burner from built in hob melted and raised request for spare parts and service 5 months ago.. still following up with no action from Faber!! Paid 20k plus for the stove and not able to discard in just a couple years! Never expected such pathetic service from such a big brand ! The company needs to fix their customer service and need to do it now, or else they will not be in market for long I believe