Faber — Charging extra for replacing Burner

Address:

valluvanattu House ,Kannachathruth ,Chandiroor .P.O

Dear Sir,

I am using Faber gas 3 burner stove for the last two years, I called in your customer care number in Ernakulam and they told the cost of each burner as follows :Big one -INR400 /per burner and for small -INR300/Per burner .

After that only they understand that we're from Alappuzha so they transferred the complaint to Alappuzha. Evening a service man came to our home and he told the burner cost is INR950/per burner for big one and INR710/per piece for small one .

We asked about the price difference and also even show this the WhatsApp voice message we got from the ernakulam team .

but he didn't agree and charge as big amount .

Name of the service agency is ;Spark Service center