Faber — Chimney caught fire, seek refund or replacement

Please check out my X post for the story and my experience with Faber. In short, the chimney caught fire at 3 am on Jan 12th when we were sleeping. It was life threatening as we had 2 lpg cylinders in the kitchen. It took 1.5 hrs to put down the fire with trained firemen. We had taken AMC but they never came for service until the day of fire. On logging a complaint with them they refuse to take accountability, saying fire was from outside and offered 5k discount on buying a new one. I mean this couldn't be more disgusting. Boss...we could have died...i have witnesses in my society, security guards, neighbours who saw that the chimney itself caught fire and spread to the rest of rhe kitchen. Thankfully my stove, lpg cylinders and other lower cabinets are safe proving that there was nothing from the cooking stove. It was 3 am, we were sleeping.

https://twitter.com/Schephalica2601/status/[protected]?t=UWVDqo89xNCShYUauQhjlg&...⇄