Faber — Chimney Complain Id MUM[protected]

Hi Team,

This is related to Faber Chimney complaint I’d MUM[protected] which I had bought in the year Dec 2020, installed in Feb 2021 and started using from June 2021. Attached invoice for your reference.

I would like to draw your attention to the first complain I had raised via telephonic on 2nd March and further 5 times on different dates in March followed by email complaint on email I’d KS-customercare.[protected]@franke.com on April 2nd.

Despite making so many complaints over call and email lmm ka duing last one and half month we have not received any satisfactory response from your end. As per your team the motor has been damaged and part of the same is not available. However it’s been more than 4 weeks we have not heard it back about the parts and hence I demand the replacement of the Chimney.

Due to non functional of chimney from last one and half month my new kitchen interior has been badly affected. This is primarily because of extremely poor after sales service from the company.

I want the immediate action to be taken against this or else I would further make the complaint to consumer forum.

Regards,
Praveen Sarawgi