[Resolved] Faber — Chimney installation

samee76

Address:

Thiruvananthapuram, Kerala

I just wanted to write since I feel that the installation charge to install the Chimney is too high. I recently bought Faber chimney from Trivandrum showroom and logged a call with Faber service centre to install the same. The call was not attended in a professional way and they did not mention about the installation charge or additional charge or requirements to install the equipment. When the technical person came over to install the same they have asked about the pipe and informed that they need to drill the wall and it would cost additional charge. I bought the chimney from FOR HOME and they have NOT informed anything about the same. Even I called the service centre and they DID NOT inform anything. All thing came to be as SURPRISE after buying a Chimney which has cost of 21000. Can’t FABER offer a free installation for this equipment which just needs to fit in to the wall? Further to this I am not happy with the installation as the drilled hole is above the Chimney and it can be seen for others. I have to get a painter to fill putty in now to get that closed. They have charged me as below. Pipe: 1300 Chimney fitting 600 Drilling to bypass the pipe to external: 300 In Total: 2200 This is ridiculous. This was installed by Travancore services, Trivandrum

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Anisha Bhattacharjee

from Gurgaon, Haryana

While our experience with Faber itself in terms of after sales services requiring both the installation of a Chimney and a Hobb was certainly bad, the worst was our experience with the cheating sales persons who assured that no installation charges would be charged due to the price of the products and an ongoing scheme. The name of this store is AM 2 PM, Aurobindo in Delhi and it is the absolute worst store to buy the product from. For future buyers, I would suggest that you steer clear of Faber and particularly of the AM 2 PM Store, 252 B Sant Nagar Isckon Temple Road, New Delhi 110065. They cheated us in terms of the very specifications of the product and after the money had been paid refused to offer any and all services (including the basic service of having our invoice stamped- which I need to get a warranty on my products! The owner was certainly a changed man after the money had been paid) that they had previously promised. I am completely disgusted and disillusioned. I have never had such a bad experience.

VADHWAN

I guess this is what all installation guys are doing in the name of free installation. AC guys wants us to bear the drilling, force us to buy a outdoor unit stand, stabilizer etc. Washing machine guys wants us to buy a stand. Ive come to the conclusion all free installations would cost around 2000rs. Recently Faber installers wanted us to buy a aluminium hosing from them even thougj it was provided free along with the chimney siting it as inferior quality. Demanded 2000rs upfront and I have to arrange for somebody to drill the wall. To all sellers pls be transparent and mention no free installation. Faber website says 500rs as chimney installation charges.