Faber — Complaint against refurbished product, and poor customer service.

Address:

Decor Point, 735, Mettupalayam Road, R.S.Puram,Coimbatore-641002, Tamil Nadu

On[protected], I purchased a 4 burner gas stove by Faber from Decor point, Mettupalayam road, RS Puram. Even while purchasing, there was a particular type of design on the stove which was very odd, when asked regarding the same, the salesman of the particular franchise said that it was the latest model and design and is yet to be popular among people. On 24th April 2020 we were trying to clean the glass top and the piece that was stuck came out and there were 4 holes in that particular area. I’ll be attaching the pictures along with this. The very day, we sent a mail to Customer support of Faber complaining about the same along with another thing that the low flame is as high as high flame. This then resulted in the arrival of a technician later one day, and stated that the glass top has been refurbished and it doesn’t match with the quality of a Faber product ( so it’s kind of clear by now that we have been fooled) .
Later, Mr. Ramesh reaches out to us asking what was the actual problem with the stove (he never came, he just called) on[protected] and inspite of telling him as clearly as possible he kept on asking the same on several calls, without even any further check on the problem. Neither did he come to check it personally nor did he do anything further. He also asked us to contact him alone if we had any problem in future (without even solving the present issue). Post this incident, never has he attended our calls, and once in a blue moon he would call and ask what was the problem and I would explain all again from the top. Today, on[protected] I tried reaching him multiple times from my phone, later when I dialed him from my daughter’s phone, he answered and said that he is quite busy and would call back later, and we had an argument there. Leave alone, a consumer issue, It’s saddening how people are not even bothered about their own responsibilities.
I will be attaching the bill along with the images of the burner.
I request you to kindly look into the issue and take a proper action.
Thank you.