Dear Faber Escalation / Senior Management Team,
This email is to formally escalate and record my extreme dissatisfaction with Faber’s unacceptable service failure and complete lack of response for my registered complaint #KAR[protected], which has been pending without resolution for over three weeks despite multiple follow‑ups.
Let me be very clear:
My Faber chimney stopped working within just 3 months of installation, which itself raises serious concerns about product quality. What is far more disappointing is the total apathy and negligence shown by your service ecosystem thereafter.
Key issues:
No technician visit. No resolution. No ownership.
Repeated follow‑ups ignored for 3+ weeks
Even the Whitefield Platinum Studio (Faber) was incapable of arranging a technician or providing support, which reflects extremely poorly on your authorized service network.
I, as a customer, am being forced to chase endlessly for a basic warranty service on a nearly new product.
This is not a delay — this is a service breakdown. For a brand positioning itself as premium, this experience is completely unacceptable and indefensible.
At this stage, my patience is exhausted. I expect the following immediate and time‑bound actions:
Urgent technician visit and permanent resolution without further excuses
Direct accountability from a senior service representative
If the issue cannot be resolved immediately, replacement or refund options must be initiated without delay
If there is any further inaction, I will proceed with:
Public escalation highlighting this experience
This situation should never have reached this point, and the responsibility squarely lies with Faber’s service management.
Treat this as a FINAL escalation and respond with concrete next steps, not generic assurances
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Thanks & Regards
Prabhat Gupta
[protected]
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