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Faber Complaints & Reviews

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Last updated Jun 13, 2024
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Faber reviews & complaints page 8

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P
parth96
May 24, 2022
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Abysmal Customer service

Address: Uzanbazaar, Guwahati

Bought a brand new burner. The burner has some valve issues and I placed a complaint on the 3rd day of receiving the product. Their service personnel is yet to call me even after 15 days. I believe this is the very reason their customer service ratings are abysmal. I have called their service multiple times and each time they say they are escalating. I don't know whom they are escalating for such a repair. Customer service is an integral...
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S
Saipradeep vangala
from Bengaluru, Karnataka
May 23, 2022
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Parts Replacement under warranty pending since three months

I bought the Eurodomo chimney last November (2021). Within three months, the chimney had problem closing and it remains in open state always. The parts need to fix under warranty were ordered by the service engineer in March 2022. He promised to fix the issue within 14 days. After several calls to customer care and the service engineer, till date I haven't received the parts. The only reply I get from the customer care is that the parts are...
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D
DrAbir Pal
May 23, 2022
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My water purifier is frequently not working

My water purifier model number U WA RO+UV+MAT Serial number- G[protected]. It is under warranty period but due to poor AMC service and unprofessional behaviour from Mr Suvonkor Dutta [protected] it's frequently not working . Every time new person comes and temporarily repairs it. Infact one of the filter is stolen by some people . Please sort this matter immediately otherwise I will circulate it in social media ....
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M
manjunaths88
May 19, 2022
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About Chimney Fired on our House

Hi,

My name Is Manjunatha S. Yesterday Eurodomo 90 cm Chimney was fired in our house. It was only 2 months before I purchased this from Flipkart. For your reference attached the invoice and also attached the fired photos for your reference. If you need a video also I will send.

I will explain the details: Morning I am done the chapati. After that I am off the chimney but not off the switch board. After 10 to...
+7 photos
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Prasenjit ghosh94
from Agartala, Tripura
May 19, 2022
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Eurodomo chimney/ I am complaining about the chimney which is not working

Address: Badharghat sreepalli, agartala ,Tripura West pin - 799003
Website: Faber

I purchased a chimney of eurodomo which is a by product of faber approx 1 year back from flipkart. But after few month later its motor gets stops working after few minutes again start after few minutes and again stop and also its suction power get almost zero. Then i tried to make contact with the customer service but every day they gives me a new area executive number and after 1 month and 30-35 call they register my complain 15/3/2022 and...
+1 photos
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M
Mohsin ul islam Qureshi
May 17, 2022
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Complaint pending

Address: Beeroni Kathee Darwaza, Rainawari

It has been a month since I registered a complaint regarding my kitchen hood. also spoke with executive for the same however complaint as it is .now left with only alternative of going to consumers forum...
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R
Ridhhi Siddhi Trends
May 16, 2022
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Dishwasher

I have purchased a new dishwasher and as on 4th may we call customer care to install the dishwasher but technician told us that it's pump is not working and we have to change the pump but till now we are w8ing for the same
our complaint number is DEL [protected]...
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Faber collected Rs.2550 for annual maintenance of Faber chimney and are not providing the service even after following up multiple times. They are giving false commitments and not sending their people for service....
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S
Shiprag72
May 7, 2022
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Oven and microwave

I must say no brand could have a more pathetic service department than Faber. I had filed a complaint with toll free number and was promised a revert call in 48 hrs which I did not get. When I called back they gave me service company manager's number from R N enterprises. I have been calling same guy from before also and he makes false promises of coming next day. He has now stopped taking my calls too. In past 1+year all I am doing is spending...
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K
Kishore Kanduluru
from Bengaluru, Karnataka
May 7, 2022
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Chimney repair

Not able to open the chimney doors and not working as expected. Stuck with all the cooking related stuff. Please resolve ASAP....
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D
Delma Coelho
May 6, 2022
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Faber Nexus Stove

Address: Andheri west

Bad product and worst customer service .
I got Faber Nexus 4 burner for 21k on 15th August 2021 and also paid installation of charge of 3.5k and from the very first day there was problem with one of the burner . After complaining about it to the service Center they sent their service person but he couldn’t fix it and just gave temporary solution for it that we should not use that burner, again complained and this kept going on ....
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9
9434032428
May 2, 2022
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Complaint not attended -Glass top 3 burner hob

Made a complaint on 21.04.22 regarding non functioning of above appliance.

More tan 10 days have passed.

Till date the desired part, pin no 9 for the large burner, has not been supplied to me. As a result my hob is not functioning satisfactorily....
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R
Ramanujam Jayaramakrishnan
from Hyderabad, Telangana
Apr 28, 2022
Jul 24, 2022
This thread was updated on Jul 24, 2022
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Resolved

Non Functioning of Chimney and partial functioning of Hob.

I made a service request to Faber customer care no. [protected] regarding Chimney and Hob on 7th April 2022.
One technician visited after two days and said the motor and blower of Chimney need to be changed.
I agreed and he never returned. My many phone calls to the Manager ([protected]) are not being answered.
I brought this matter to the attention of customer service desk [protected] on16th April. I was told that they...
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R
rakeshshahi
Apr 23, 2022
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New chimney not working

Address: Cleo county, Sector-121, Noida, UP

My 4 month old faber chimney is not working. i lodged a complaint through customer care on 02.04.2022. My complaint no is Del[protected]. After visit of the executive it is found that motor and control circuits are not working and they will replace it. it has been more than 20 days i am following up but no one is responding and changing the defaulted parts....
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9
9434032428
Apr 21, 2022
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Glass top 3 burner hob

I had made a complaint to change the pin( Size 9) of the large burner on Monday 18.04.22
Earlier on 07.03.22, the same complaint was lodged as the flame is not powerful.
Earlier the technician came and supplied pin n0 11 making unstable flame for the large burner.

Till date no one visited my house to rectify the defect...
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N
Nsarawgi
from Mumbai, Maharashtra
Apr 9, 2022
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Chimney Complain Id MUM0303220043

Hi Team,

This is related to Faber Chimney complaint I’d MUM[protected] which I had bought in the year Dec 2020, installed in Feb 2021 and started using from June 2021. Attached invoice for your reference.

I would like to draw your attention to the first complain I had raised via telephonic on 2nd March and further 5 times on different dates in March followed by email complaint on email I’d KS-customercare.[protected]@franke.com...
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D
Dr.pulkit
from Ghumarwin, Himachal Pradesh
Apr 2, 2022
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Regarding chimney damage

Address: Mohali

I just bought and got installed Faber 90cm 1500mm/ hr worth ₹20600 and within 3 hours, its glass got blasted and spread all over my house with so many eye witnesses. Now the company is taking no responsibility neither its glass which is worth ₹3500 nor its installation error which becomes the main reason of its glass breakage. Please refund my money or provide me with new glass of chimney and proper Installation as well
Please...
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G
Gireesh Rao
Mar 28, 2022
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Faber chimney issue

Complaint raised in Feb 2022 but no one looking at this issue please help on this...
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T
Tracksarath
from Chennai, Tamil Nadu
Mar 28, 2022
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Faber Auto ignition cooktop

Address: F-1005, bloomingdale appartment, sankar nagar, pammal, chennai-600075

I bought Faber Autoignition cooktop 8 months back. In these 8 months, I have had to call the company support team 4 times. They come to resolve the problem and in the next 20 days there comes a new problem.

I am fed with the product now. Now, this product is becoming a hazard to my home. If I could get a replacement it will be highly appreciated....
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M
mprabha1
from Chennai, Tamil Nadu
Mar 26, 2022
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Sandesh Enterprises

Address: Chennai

I called for faber chimney service, looked out on google for the number and booked a compliant. someone promptly came and took the chimney claiming certain things have to be checked.

One guy called Rajesh called and told that Motor, PCB board was the issue. he said Motor is under life time warranty and can be changed without charges. Paid 7800 for PCB board.

Just before delivering the chimney he calls to say,...
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