Faber — Contract Service

I have a ongoing contract with faber for hob & chimney. I am trying to contact them to give me services for the money I have paid. They are saying I will have to pay if I want services. I told them on every call that I have a contract with them and they need to give me services for the money paid. From past three months I am following up with them but in vain. This is fraud company fooling customers in the name of contract and not providing any services. I will go to the consumer court and sue this company