Faber — Cook Top[protected] model no 4BB Galas Cooktop

We had bought Faber cook top and in less than 1 year burners became non functional. The complaint was lodged on August 6th and one person called Shiv Kumar visited us and said that burners have to be replaced and that he will deliver the same in ten days. He also while fixing the rubber of the cook top, spoilt the top by giving visible scratches. Since then it has been a mental harassment where we have to keep following up with the person every 4 days . Earlier we were told that the order for burners has been given. When asked for a reference number, they never have anything to share, as a proof of order got burner. After much follow up with Shiv kumar, today he sent 2 person who did not know the issue and they mentioned that they were not aware of the problem while on the complaint paper that they carried had clearly mentioned that burners were to be replaced.

Faber's after sales service is really poor and I don't think that we will ever get a solution for this.

In spite of repeated complaints to the company customer care, we have not got any resolution. We would like to file a consumer complaint case against Faber and seek 10 lakhs as compensation for the mental harassment.

Chirag Shah [protected] (Maharshtra)