Faber — Eurodomo 60 cm 1350 m3/hr angular Kitchen Chimney

Address:

B98/201,Marigold,Lane 15 , Ashadeep green acres, Neemrana, Rajasthan .

I purchased Eurodomo chimney on 30/12/21 which has manufacturer warranty of one year and additionally i purchased your one assist warranty for one more year. Our chimney flap one side came down hanging while in operation today.I mailed to One assist on 2nd Nov and yet to get any reply.I tried their app but my product is not activated in their app.But they mentioned in my amazon messgae(attached) that it will automatically get activated within 15 days.So i am not able to raise compaint in their app.