Faber — faber chimney bought on 21st oct and till 4th nov no technician person visited

Address:

Hyderabad, Telangana

Dear team,

This is to my complain which I reported on 5th November (ID: 2502812).
Today finally after 20 days of my request and multiple follow ups, a technician named Mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting required by Carpenter. Now, after 20 days they expect a carpenter should remain in my house waiting for Faber technician to visit. His supervisor (Mr. Venkat) blamed that this is your problem. Most o[censored]s buy chimney for our new house when work is ongoing and purpose of pre-vist in max 48 hours to give the marking so that cutting can be done per size. Now this again became my problem and I am the one to be blamed why I hanged the chimney but installation wasn't done as still a duct and fitting was needed. I did it to check whether product works otherwise who dealer will return product after 20 days, plus I do not know when technician will visit- 1 month or 2 or 6...who knows when not even a single call received in 20 days until I raised it to Consumer Complaints forum. Now, technician left without doing anything, the worst is they do not even admit that's their mistake/they were not prompt, not sorry or regret, instead blaming customer for the entire episode. I am back to the same stage.

I request to take the serious action against this, otherwise they will keep repeating that kind of services to the customer. I request you to please provide a justice here and do the all needed actions to stop these kind of harassment & damage by the companies.

Thanks.

Regards.