Faber — Faber chimney - complaint pending since one month

I PURCHASED FABER HOOD APEX FL HC SC BK 60, VIDE INVOICE NO.DKK-B-SIA1310 DT[protected].FROM VIJAY SALES, KALKAJI NEW DELHI.
The door of the chimney is not functioning now. i made a complaint on[protected], via customer care. The executive came after 3-4 days, but didnot resolve the issue. he said parts has to be replaced, he will fix it within a week's time. but didnot turn up. after that i made several calls in customer care and also to the executive. It is more than a month now, and my complaint is yet to be resolved. I purchased Faber chimney seeing good reviews of them.did not expect such lethargic attitude by a reputed company. I hope the company takes action and my complaint be resolved soon.
Thank You

Mullai Pandian
Kalkaji, new delhi