Faber — Faber chimney Fan not working.

I am Nandakumar from Guruvayur, Thrissur, Kerala.
I have raised a complaint on 24th july 2024 for my Faber chimney, motor stopped working. The item was purchased on DEC.2016.
Your service engineer from thrissur visited my place after a week. He informed me your motor has to come from Faber Pune and it will take time.On 24th my Ref no.is COC[protected] from franke faber india pvt ltd.. Till today there is no information about the motor or a call from Franke faber. 4 times I have given complaint on Email but they say they have given my complaint to higher ups to look into the matter. Last complaint was given on 5th of September. But they are mum.
MY address is
S. B. Nandakumar,
Sopanam, Perumpilavil Road,
Guruvayur, Thrissur Dist.
Kerala-680101.
Mob no [protected].
I want to know when you are going to fix the motor in the chimney.
Please see to the matter.