Faber — Faber Chimney motor replacement

Address:

401 Shree Ganpat Tower, New Golden Nest, Bhayander East, Thane 401105

Dear Team, I have made many complaints via mail and telephonic conversation with Mr Rahul Jadhav zonal head, with Mr Nitin Chaudhary borivali branch service centre, Mr Gauri Shankar executive at Borivali branch but no one is giving proper response. One says you call another and another says you call third person and third says call customer care. Even at customer care i have sent so many mails but no luck. When is motor replacement going to happen no clue on that. Customer is played like a football from here to there. Mr Rahul Jadhav dont even have Faber's grievance email id and he says do whatever you want to do. Same with Nitin Chaudhary he says do whatever you want to do.is this the way a Faber brand treats their customer.
Its a pathetic and disgusting. Ashamed of buying product from Faber not even one year has passed and such a behaviour.
Can anyone highlight the issue and taken action or am i supposed to go legal.
Expecting a revert asap.

Thanks,
Digant