Faber — Faber cooktop Onyx 3BB BK CI

vijay.c

from Mumbai, Maharashtra

Aug 2, 2022

Address:	Flat No 1002, 10th Floor, SRA Building No 3 Sunrise Orlem, D’Monte, Orlem, Malad West Mumbai 400064
Website:	faberindia.com/collections/gas-appliance

Don't buy Faber products..!!!

I wish to complain about my Faber cooktop Onyx 3BB BK CI that I purchased on 24 July 2021 at Kohinoor Lifestyle Kandivali West Mumbai - 400067

I am complaining because your product is not good and poor quality. Only 11 months we have used and now the cooktop condition looks very bad. I have not used this cooktop in a way that would cause any damage. To resolve this problem I would like you to replace the cooktop as soon as possible.

I called Kohinoor store to inform about the condition of the product and the lady told me that appointment was fixed and our technician will visit at your property to review the cooktop. Your technician was told that the condition of the cooktop is horrible and he can’t repair so he had taken a picture of the cooktop, bill and warranty details and sent to the Faber company.

But now Kohinoor is telling that nothing could be done about my problem. I believe that this response is unfair because the product is within the warranty period and I need a replacement. I would like a written statement explaining your company's position and what you will do about my complaint.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 02, 2022

Updated by vijay.c Unhappy with your resolution…!!! How can you guys ask money to repair the cooktop. You guys are cheating the CUSTOMERs and I never seen a fraud cooktop company like you. At the time of selling cooktop, the shopkeeper said that if you face ANY PROBLEM with the cooktop you can come to us and we will replace the product if it is in warranty period. Now what happened…!!! The material you have used was third class quality, only 11 months we have used and now the cooktop condition looks very horrible. Your 2 representatives called and asked me send the image of my cooktop and I did the same. After inspecting my home to check my cooktop, how you guys can say that this fault is not comes under warranty. You guys are bunch of ###…!!! Not even one year completed, only 11 months we have used and see the condition of my cooktop. Am just worried about my cooktop after few days how it will look…? The response you guys had given it was unfair because the product is within the warranty period, I need a replacement and I would like to have this problem fixed quickly.

Please don, t buy cooktop from Faber. once the product deliver, they dont care about the CUSTOMER problem, the product is within the warranty period. So better you can go with other cooktop company.