Faber — faber glass top gas stove burst and shattered into pieces

Address:

560103

I was cooking normally as i always do and the glass top just shattered into pieces. Somehow i was lucky enough to escape the flying pieces but this is totally unexpected and unacceptable. Its a gas top after all. I had also followed all best practices like not putting water in a hot stove, not cleaning with wet cloth right after cooking and no impact on it whatsoever. Despite this, the glass shattered. The faber customer care was very casual about it - as though this is expected. And its been more than 24 hours and there's no follow up or help from faber.